Hertz Car Sales Cleveland

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
2 lifetime reviews.
  • 5.0 out of 5
    October 13, 2019

    The easiest car purchase process I ever did. No pressure, willing to work with what you have, none of the 'let me talk to my manager.' Just a great overall... experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so glad to hear that you had a great experience, Anka! No pressure is what we aim for. We hope you'll keep us in mind if you're ever in the mar...ket again.

  • 1.0 out of 5
    June 28, 2019

    Medina loc. Had major issue within a wk. They refused to take it back but fixed it. Before our 2nd pymt due we have a 2nd major issue. Gas is pouring out,... can't even drive it. They said "oh sorry". They won't even look at it. Told me they don't have a service dept. Even tho they serviced it the 1st time.

    3.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    18 people out of 19 found this review helpful. Did you?
    Dealer Response

    We sincerely apologize for this and can understand your frustration completely. We will reach out to the local team to address this issue, but you can... also email us at help@hertzcustomercare.com with your contact info so we may further investigate. Thank you for taking the time to leave this.