Mountain View Hyundai

Joshua, we understand how frustrating it is to have your vehicle out of service for an extended period, particularly when an engine repair is involved. When the vehicle was initially inspected, our shop foreman found significant impact damage underneath the vehicle, including damage to the splash shield and engine area, along with part of a tree limb lodged between the transmission and exhaust. Based on those findings, the initial diagnosis was related to impact damage. After your insurance company became involved and Hyundai Customer Care later asked us to submit the engine replacement for warranty consideration, we did so, and Hyundai approved the repair. We also worked with you regarding transportation, including offering a rental vehicle and waiving our normal mileage restrictions. Hyundai has since agreed to cover the Enterprise rental you are currently using and to have the vehicle delivered to the Hyundai dealership closest to your home once repairs are completed. Unfortunately, the replacement engine is currently on national backorder with no available release date, which is outside the dealership’s control. We certainly understand your frustration with the length of this process, but Dewayne and our service team have continued working with Hyundai on your behalf to get the repair authorized and to assist with transportation while we wait for the necessary engine.

Tree limbs when I driving on the interstate 😂. Was diving on interstate for 2 in a half hrs by the wayPlus if you're technicians would've put in for a engine replacement on the 10th which I have video of him saying he would do y'all would have seen the warranty. Plus y'all didn't check for no codes y'all didn't do nothing but raise the vehicle up and called it a day. I got the codes from another shop that told me to bring it back to y'all. Y'all didn't try to start the car y'all didn't check for no codes y'all didn't do nothing. Now as far as the rental remind you I live 2 hrs away in Tennessee. I told you I couldn't make it there till 5 bc I have to find someone to ride with me. You told me the service department closed at 4 but the sales stays open till 6. If you would've told someone about my situation they would've been more than happy to assist me so do come over here with that. I'm very upset with this Hyundai and how they have been handling this situation. I have txt messages invoices and everything. Who going to pay for my rental right now I believe I am like I have been since the 10th. And all this could've been avoided if YOU'RE TECHNICIAN WOULD'VE DONE HIS JOB. And you want to talk about this Dewayne person. He offered to meet me in ringgold to pay for a bill that didn't get done right so I don't know what he is telling y'all about that but he can't meet me for 10 minutes to talk about my rental after I'm the one driving 2 hrs away so I don't feel no type of sympathy for him

Joshua, we understand how frustrating it is to have your vehicle out of service for an extended period, particularly when an engine repair is involved. When the vehicle was initially inspected, our shop foreman found significant impact damage underneath the vehicle, including damage to the splash shield and engine area, along with part of a tree limb lodged between the transmission and exhaust. Based on those findings, the initial diagnosis was related to impact damage. After your insurance company became involved and Hyundai Customer Care later asked us to submit the engine replacement for warranty consideration, we did so, and Hyundai approved the repair. We also worked with you regarding transportation, including offering a rental vehicle and waiving our normal mileage restrictions. Hyundai has since agreed to cover the Enterprise rental you are currently using and to have the vehicle delivered to the Hyundai dealership closest to your home once repairs are completed. Unfortunately, the replacement engine is currently on national backorder with no available release date, which is outside the dealership’s control. We certainly understand your frustration with the length of this process, but Dewayne and our service team have continued working with Hyundai on your behalf to get the repair authorized and to assist with transportation while we wait for the necessary engine.

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