Parks Buick GMC

I love my salesman – JB Brown. The worst problem is you’re answering system with AI. It is awful people don’t want talk to that. They would like to be able to get to a live person without multiple exchanges with AI. I made four attempts finally going to the sales department. They took it and help me.

Purchased an America Luxury Coach truck from them 3 months ago 3200 miles driven and decided it wasn’t the right truck for me and had it appraised to sell back and buy a different truck from them and they came back with 65k. Sticker price was 107k and they had it discounted to 96k. If they are going to sell those truck they need to make person aware that that are indeed screwed if they want to get rid of it without taking a 30k hit basically the cost of the uplift package. Shame on them.

Had four dealerships try to find the car we wanted. Parks found one with everything except the interior color we requested. The other three did not find one. I contacted Parks and requested the 'out the door' price and the sales person would not give me one, so I told them I'd go elsewhere. A day or two later I get a text message from Parks with the 'out the door' price, which was $2044 off the sticker. So my wife and I went to the dealership to purchase the vehicle, so they could get the dealership in Virginia to drive it down for us to see. During the process of price, I told them we also owned a 'Ford' and would qualify for the $2250 GM discount promotion. I also mentioned I had a GM Family discount, which I was told is 8% off sticker. I figured I would get the car sticker of $33975 down to $26963 with the three discounts. They offered $4000 for our trade, which got the price down to $22963. BUT...they said I could not get their 'Out the Door' price, the $2044 was the GM Discount, which it was not. 8% of $33975 is $2718. This is our experience with Parks.

Malik, Jason and Donald made our buying experience a pleasant one. We will refer all family and friends to them.

The service was outstanding. Made a appointment, got me right in and out. Everyone was friendly and professional. Thanks...

Ryan Dunlop was excellent at giving updates on my vehicle and making sure it was properly serviced!

The repair was okay. They fixed my car back to the way it was. However about a week after they delivered it back to me, I had to go back because a part was not available. Also, there's some sort of lock in the back of my Tahoe that goes somewhere in my vehicle and I don't know where. Things around my cab were disturbed such as my camera and preset radio stations.

Friendly, professional, great selection of inventory, no pressure to purchase. They let the car do the selling and the customer do the shopping.

i showed interest in a particular vehicle online. I then was contacted immediately from personnel for Buick. I scheduled an appointment for the next day. As soon as i got on the lot, I was greeted by Ariel. He checked on my appointment, and brought the key for the vehicle I wanted to see. He took me on a test drive, and explained different aspects of the vehicle. I was very pleased with how the salesman and team interacted with me.

I purchased my 2026 2500 HD Denali cash. I was told that my trade which was a 2019 Infiniti QX 80 was not going to be sold at dealership. I was advised by salesman that the vehicle would go straight to auction and sale at 8k to break even. It was misleading, it was a lie, unethical, and left me feeling violated. I work with integrity and I expect the same when I’m the consumer. Parks GMC has proven to me that they do not hold integrity and honesty as a standard. Two days later I went on their website and seen they had it for sale for double the amount they gave me for it. Now it’s listed for $16,399! Hey Parks you lost a valuable customer.