Sandy Sansing CDJR

Jeff, the service manager was completely rude and unprofessional. His is a complete embarrassment to the company. He told me he would hold my car hostage until Monday (this was on Wednesday) and run my car for 4 hours a day until the smoke stopped. When I asked Jeff for the highest management team member, he said that was Sandy Sansing and good luck getting in touch with him. I had to call another Sandy Sansing dealership and get the customer service manager involved because how rude this man was being. Mrs. Kelly at the Pensacola location called me immediately and I explained my situation to her. She had that dealership get my car fixed and backed to me by 4:30pm the same day. The GM manager Chris was also a great help and came in on his day off to help Kelly handle this matter. They never test drove my car before returning it, Jeff made an excuse because I had a low fuel light on, but Chris told him that's why you have a gas card. Also, Jeff had my car pulled around and charged me $55 for coolant but was not a drop of coolant in the coolant reservoir. The GM had to grab a bottle and fill it up. That was just the second time my car was brought back to the shop. The first time they fixed my valve cover gasket but overlooked the timing cover was leaking oil, thermostat housing was cracked which was causing a coolant leak as well as the water pump leaking coolant which made me bring it back the 2nd time. I had to bring my car back 3 times from April 29th-May 28th. If they would have doubled checked and looked over everything and just degreased and cleaned up the mess the first time I would have never had an issue. Jeff constantly told me that it was supposed to smoke until the oil burned off but because of the lack of quality the first time I didn't accept my car smoking the way it was. Very poor quality and will never bring my car back to that dealership because of Jeff and how he acted and spoke to me. Mrs. Kelly was in the Pensacola office and was very pleasant and had everything handled and fixed within a few hours. She was embarrassed at how Jeff acted on the behalf of the Sandy Sansing name

Jeff, the service manager was completely rude and unprofessional. His is a complete embarrassment to the company. He told me he would hold my car hostage until Monday (this was on Wednesday) and run my car for 4 hours a day until the smoke stopped. When I asked Jeff for the highest management team member, he said that was Sandy Sansing and good luck getting in touch with him. I had to call another Sandy Sansing dealership and get the customer service manager involved because how rude this man was being. Mrs. Kelly at the Pensacola location called me immediately and I explained my situation to her. She had that dealership get my car fixed and backed to me by 4:30pm the same day. The GM manager Chris was also a great help and came in on his day off to help Kelly handle this matter. They never test drove my car before returning it, Jeff made an excuse because I had a low fuel light on, but Chris told him that's why you have a gas card. Also, Jeff had my car pulled around and charged me $55 for coolant but was not a drop of coolant in the coolant reservoir. The GM had to grab a bottle and fill it up. That was just the second time my car was brought back to the shop. The first time they fixed my valve cover gasket but overlooked the timing cover was leaking oil, thermostat housing was cracked which was causing a coolant leak as well as the water pump leaking coolant which made me bring it back the 2nd time. I had to bring my car back 3 times from April 29th-May 28th. If they would have doubled checked and looked over everything and just degreased and cleaned up the mess the first time I would have never had an issue. Jeff constantly told me that it was supposed to smoke until the oil burned off but because of the lack of quality the first time I didn't accept my car smoking the way it was. Very poor quality and will never bring my car back to that dealership because of Jeff and how he acted and spoke to me. Mrs. Kelly was in the Pensacola office and was very pleasant and had everything handled and fixed within a few hours. She was embarrassed at how Jeff acted on the behalf of the Sandy Sansing name

Knowledgeable and great people to work with. And they explain everything they tell you. And go over the vehicles with you

They were able to accommodate me in a rush and were very professional, friendly, and and fast.

This is the worst dealership I've ever been to all they did was waste 2 weeks of my time thankfully they didn't charge me for anything but did not fix the problem and told me that my vehicle needed a $3,000 transmission however I drove the vehicle from the lot after they could not fix it and wasted all of my time! Completely incompetent beware of this place it's a bunch of kids that have no idea what they're doing.

Got my car in a timely fashion. The service writer was very nice. Will return

I had one headlight replaced verbally told 145 and only took 15 minutes when done he told me he quoted 165 which was a lie. Never coming back

Customer service was great. They kept me informed about the status of service on my car with several messages. No problems at all which is very refreshing!

Very Nice folks that are friendly Good service when I took my truck there Yeah

Great place to do business the staff was friendly and helpful. This is the second truck I have purchased from them