Reviews
Best car buying experience ever.
Best car buying experience ever. I will always be a loyal customer. I will also recommend this dealership to my family and friends. Way to Go Hertrich!
Best car buying experience ever.
Best car buying experience ever. I will always be a loyal customer. I will also recommend this dealership to my family and friends. Way to Go Hertrich!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your fantastic review, Dwight! We're thrilled to hear you had the best car buying experience with us. Your loyalty and recommendations mean the world to our team. We look forward to serving you and your family in the future!
To Buick GMC of Salisbury I had my 2017 Buick Enclave
To Buick GMC of Salisbury I had my 2017 Buick Enclave towed to Hertrich Buick GMC of Salisbury, spending $200 just to get it there. They diagnosed my issue as a faulty power steering rack and quoted nearly $4,000 for the repair—mainly because GMC insists on using their own parts, which my warranty doesn’t fully cover. Because of the high cost, I got a second opinion elsewhere. That mechanic correctly diagnosed the issue as a bad rear differential—not the power steering at all. I called Hertrich’s general manager to discuss the misdiagnosis and was told that if I got it fixed and brought it back to them for a personal test drive, they might refund me. After I left an honest negative review, I called again, and he told me that because of the review, they were no longer even considering a refund. Later, he called me back and said if I removed the review, they’d give me a refund after all. Then just hours later, he called again saying they changed their mind completely—no refund, and that he would get my review taken down. This has been a frustrating and disappointing experience, both mechanically and professionally. Be careful taking your vehicle here—especially if you expect fair treatment or accountability
To Buick GMC of Salisbury I had my 2017 Buick Enclave
To Buick GMC of Salisbury I had my 2017 Buick Enclave towed to Hertrich Buick GMC of Salisbury, spending $200 just to get it there. They diagnosed my issue as a faulty power steering rack and quoted nearly $4,000 for the repair—mainly because GMC insists on using their own parts, which my warranty doesn’t fully cover. Because of the high cost, I got a second opinion elsewhere. That mechanic correctly diagnosed the issue as a bad rear differential—not the power steering at all. I called Hertrich’s general manager to discuss the misdiagnosis and was told that if I got it fixed and brought it back to them for a personal test drive, they might refund me. After I left an honest negative review, I called again, and he told me that because of the review, they were no longer even considering a refund. Later, he called me back and said if I removed the review, they’d give me a refund after all. Then just hours later, he called again saying they changed their mind completely—no refund, and that he would get my review taken down. This has been a frustrating and disappointing experience, both mechanically and professionally. Be careful taking your vehicle here—especially if you expect fair treatment or accountability
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Professional Team, good communication was the key!
Professional Team, good communication was the key! ....I was 5 states away, the transaction was all done over phone and e-mails, it went flawless with no delays or surprises!
Professional Team, good communication was the key!
Professional Team, good communication was the key! ....I was 5 states away, the transaction was all done over phone and e-mails, it went flawless with no delays or surprises!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, we are very happy to have provided you with such a positive experience! Thank you for choosing Hertrich Buick GMC of Salisbury, INC. and we hope to see you again.
Truck Serviced
Arrived before scheduled appointment and the services advisors got my truck in and serviced. Thanks for the 1st free oil change from GMC. Always peace of mind when you have service work done at Hertrich Buick GMC at Salisbury, Md
Truck Serviced
Arrived before scheduled appointment and the services advisors got my truck in and serviced. Thanks for the 1st free oil change from GMC. Always peace of mind when you have service work done at Hertrich Buick GMC at Salisbury, Md
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Roland, we are so happy to read such a great review about Hertrich Buick GMC of Salisbury, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service
Very friendly and helpful staff. I went in for an oil change, waited for my vehicle and was done within an hour.
Service
Very friendly and helpful staff. I went in for an oil change, waited for my vehicle and was done within an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great Dealership
Had a coupon for oil change and tire rotation. Always use this dealer for anything concerning my car. Never disappointed.
Great Dealership
Had a coupon for oil change and tire rotation. Always use this dealer for anything concerning my car. Never disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
My service person is awesome, he has been great ever since I purchased my car and so very helpful. If you ever had a problem or question Mr. Jonathan is the perfect person to talk to. Thank you sir...
Service
My service person is awesome, he has been great ever since I purchased my car and so very helpful. If you ever had a problem or question Mr. Jonathan is the perfect person to talk to. Thank you sir...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome!!
Good morning, It was time for me to get a new car, I had a specific car & price in mind and went to the dealership. Awesome service, friendly salesman( Navraj Thapa). Everything you could possibly when you want to buy a new car, even the wait time was great. In and out with 2 hours you can’t beat that. Anyone looking to buy a new/ used car should definitely stop by there first.
Awesome!!
Good morning, It was time for me to get a new car, I had a specific car & price in mind and went to the dealership. Awesome service, friendly salesman( Navraj Thapa). Everything you could possibly when you want to buy a new car, even the wait time was great. In and out with 2 hours you can’t beat that. Anyone looking to buy a new/ used car should definitely stop by there first.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hertrich Buick
Lizzy and Lorain are a pleasure to deal with . Never had a problem that they didn't fix.
Hertrich Buick
Lizzy and Lorain are a pleasure to deal with . Never had a problem that they didn't fix.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Broken Antenna
My garage door did not go up completely and tore off my antenna. I stopped by my dealership and asked if they could fix it. Lizzie was so helpful and got me an appointment within a few days. It was repaired quickly and perfectly. They always are so accommodating and friendly.
Broken Antenna
My garage door did not go up completely and tore off my antenna. I stopped by my dealership and asked if they could fix it. Lizzie was so helpful and got me an appointment within a few days. It was repaired quickly and perfectly. They always are so accommodating and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Teresa, we are glad Lizzie was able to get you scheduled within a few days and our techs were able to repair your vehicle quickly and perfectly. Thank you for taking the time to leave a review.