Massey Cadillac of Orlando

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
270 lifetime reviews.

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  • 5.0 out of 5
    January 25, 2021

    Bringing my car in for service was an absolute pleasure. The staff is knowledgeable and treated me like family. Without question I'll recommend these guys... for service and my next purchase will be from them. Thank you all !!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 8, 2020

    Took my vehicle here after a friend had recommended them in hope to get an ongoing issue fixed after other dealers were unable to find and fix the issue... . I dealt with Shawn in service he took the time to listen to my issues and wrote them down. He and the service techs found the issue ordered the parts and had me back on the road in no time. I will be back again even though I don't own a Cadillac

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mike, thank you for your kind review; we are happy to pass along your comments to the team here at Massey Cadillac! We hope to be of service to you ag...ain in the future. Best wishes, Massey Cadillac

  • July 6, 2018

    Drove 6 hours for my 2015 certified CTS. Car was everything I expected, and more. Mitchell was honest and a pleasure to deal with. staff treated my wife... and I, and my puppy, like family. well worth the trip. Love the car guys. thank you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Joe And Family, thank you so much for your positive comments about Massey Cadillac - North Orlando!

  • 5.0 out of 5
    June 3, 2020

    I have had my vehicle repaired here many times for various reasons be it maintenance or recalls. I liked the service so much I ended up buying a used vehicle... through them using Brandon Jones. Everyone is so friendly and helpful and takes great care of your vehicles while in their possession.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for this kind review. We appreciate the recommendation! We hope to be of assistance in the future!

  • 1.0 out of 5
    June 1, 2020

    The people there especially Abrahamian are a bunch of greedy vultures only concerned with sales and profits! Billy the manager dealer is no better! No... help.. only wants to transfer liability to the customer, absolving himself of any financial responsibilities!! I bought a car in December for 11,000.. I drove the car and felt bumpy drivetrain. Before even leaving the dealer I asked please.. if they could check the rear wheel bearings because they felt and sounded awful!! Abrahamian assured me that the techs checked car thoroughly and that there were no problems whatsoever. So I foolishly trusted those crooks to my demise! After taking it elsewhere, it was verified that the rear hub bearings were bad.. both rear! Feeling lied to, very upset and hurt... I returned to this criminal enterprise to plead that they do the right thing! After ruining relationships and almost to the point of what I’m doing now.... sharing with the world.... they finally did the right thing and replaced the bearings at their cost. Thank God for that! Too bad it was like pulling teeth to get these animals to do the right thing. Billy is so ignorant and with his head up his own rear end, that all the idiot can think about is: if this, how will my bottom line be affected? If I do this, maybe it won’t be as detrimental on my dealership... well too late Billy! You had your chance and chose otherwise! Several months later... I noticed bad shifting.. I desperately purchased an additive that is actually recommended for all non CVT transmissions.. I poured the 2 ounces into transmission.. seemed to help a little. But this cerma treatment must be flushed out after several thousand miles! I asked for this... Dealer refused a drain and fill.... They said “the car is fine.. no codes.. there is nothing they can do”.. and on the next line.. it says that they recommend a new transmission! So basically, there are no codes, no problems, yet in writing the dealer suggested a new transmission! Incredible! Such crooks! They don’t want to deal with the problem! I took car elsewhere and turns out I was sold a car back in December with faulty valve bodies in the transmission. The 2K I’m spending now to correct your garbage sale could have gone to your dealership “xxxxx Billy”... instead you chose otherwise.. you’d rather me spend 5k on a new transmission! At your dealership!?? Well now you got nothing “Billy xxxxxxx”.. why? Because you lack the will, the heart, to learn and grow from your mistakes.. now I hope and pray that you the consumer please avoid this dealership and avoid people like Billy and his corrupt unwilling crew! He deserves to feel the consequence of what happens when you “bite the hand that feeds you”! We the consumers give life to business... not the other way around.. you are beholden to us, for we give you existence and relevance in society! Competition is such that if you choose not to fulfill your moral obligations toward your consumers, that you get shut down due to lack of business, because you have shifted your ethos to your dealers own self preservation. When in fact the focus should be on doing what is right for the consumer... and your business will multiply exponentially! Unfortunately Billy.. you chose otherwise... now enjoy the consequences of your decisions! My intentions are clearly to help my fellow consumer not be taken advantage of.. Go elsewhere! They will rush to take your money... then forget your name in the same sentence!! Here ya go Billy!! Enjoy!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Dear JC, It is disappointing that after several conversations and face to face meetings that you still feel this way about myself and our team. Our pr...omise to you and all of our guests is to deliver an exceptional experience. This is not always easy. We offer pre-owned vehicles that are older, higher mileage vehicles that are not perfect but at a low price point for value-minded guests. Because of the price and condition these vehicles are sold as is; no warranty. Our team stands committed to always trying to assist our valued clients and sometimes are not able to provide what our guest desires. However, we always seek to find alternatives. Unfortunately, the feedback our team gave you was not interpreted as intended. You and I spoke and I offered for you to bring your car back after a few days (post-Memorial Day) if the reprogram performed did not correct the problem. I offered to re-diagnose; determine the issue and try to assist in the repair. The next time we spoke was when you called and forcefully told me what you thought of me and my team and to read your online review. I regret that I was not able to meet your expectations for exceptional service. Sincerely, Bill Hull Dealer Partner.

  • 5.0 out of 5
    March 30, 2020

    Our sales rep, Fredy Agron, went the extra mile to make sure we got the car we wanted. On our first visit we took a test ride that gave us insight to the... vehicle we wanted. Fredy very patiently listened to our wants and needs and worked to find us the right car. We had specific needs and he quickly found a car that we bought. Management and staff were friendly and cooperative. Would highly recommend this dealership for your next car purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Gdinkela, thank you for your kind review; we are happy to pass along your comments to the team here at Massey Cadillac - North Orlando! If you ever ne...ed anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 1.0 out of 5
    February 10, 2020

    First time shopping here for a used car lived in PA. was very surprised to find how common it is to list a price for a car the to sit down with salesperson... to find there are additional fees to purchase found 499.00 to 980.00 besides of course tax tags. Its a scam after that called first to check. I did buy a car from MIX auto sales and it was a very fair deal with no hidden charges or fees. Car lots should advertise the price of the car minus tax and tags. Was more surprised to find a Cadillac trying this trick. It's no different that picking up milk in publix to find there is another fee at the cashier and then a cash register process fee. leave the mild in the store!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Dear Paul, I am disappointed that you are frustrated with our pricing. I am sorry we did not have the chance to meet and discuss. I see you made an i...nquiry to the dealership and spoke with an associate, but when the fees involved were discussed, you ended the conversation abruptly. A manager should have followed up to explain. I am glad you found a vehicle you are happy with and would welcome the opportunity to speak with you and discuss in detail. Please reach out to me at 407-781-3106. Sincerely, Bill Hull Dealer Partner

  • 5.0 out of 5
    July 7, 2019

    Great facilities to use while waiting - very quick and honest

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Silvia Schenk, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes u...p. Take care!

  • 5.0 out of 5
    January 24, 2019

    My Service rep was great got me in and out ASAP which is very important as I am a business owner and time is always important. Thank you

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi David A Rimbach, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

  • 4.0 out of 5
    January 21, 2019

    Oil Change, tire rotation, wiper blades and other scheduled maintenance

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William Kendall Crawford, thank you so much for the positive review!

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