Reviews
Write a reviewBEWARE!
BEWARE! Before you buy, pay for an inspection. They have been in several lawsuits and their “as is” document wins in court. DO NOT TRUST THEM. We got lucky with a Porsche from them (had it inspected) and then trusted them with a Mercedes. It had a bad engine and we have put over $10k into fixing in and it’s still not driveable. Apparently it will cost us another $10k to fix. When w brought it they assured they would fix the slight shake and they didn’t do their part. We’ve had several mechanics work on it and all day it is very strange that they didn’t notice these issues. They insist they didn’t know but we were told by someone that this place has been involved in various lawsuits and they always in because of the “as is” document the buyer signs when purchasing. Do yourself a favor and go to a more reputable place and not this slimy business. I cannot believe Mickey, a family man and the owner, can sleep at night knowing he did this and had not fixed it. Especially in this economy, it’s disgusting that there are businesses that are straight up fraud. So much for being a positive member of the community. This is not a randomly bad review either.
BEWARE!
BEWARE! Before you buy, pay for an inspection. They have been in several lawsuits and their “as is” document wins in court. DO NOT TRUST THEM. We got lucky with a Porsche from them (had it inspected) and then trusted them with a Mercedes. It had a bad engine and we have put over $10k into fixing in and it’s still not driveable. Apparently it will cost us another $10k to fix. When w brought it they assured they would fix the slight shake and they didn’t do their part. We’ve had several mechanics work on it and all day it is very strange that they didn’t notice these issues. They insist they didn’t know but we were told by someone that this place has been involved in various lawsuits and they always in because of the “as is” document the buyer signs when purchasing. Do yourself a favor and go to a more reputable place and not this slimy business. I cannot believe Mickey, a family man and the owner, can sleep at night knowing he did this and had not fixed it. Especially in this economy, it’s disgusting that there are businesses that are straight up fraud. So much for being a positive member of the community. This is not a randomly bad review either.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Shady Pratice.
Purchased CAR in June and still in September have not received the plate for it. I have had to rent cars because I can't drive the one I bought and paid notes on through this dealership. They send blank paperwork to obtain a signature. Why would anyone sign a blank document in this day and age I would never know. Be very careful if you make an out of state purchase. I suggest you make it elsewhere.
Shady Pratice.
Purchased CAR in June and still in September have not received the plate for it. I have had to rent cars because I can't drive the one I bought and paid notes on through this dealership. They send blank paperwork to obtain a signature. Why would anyone sign a blank document in this day and age I would never know. Be very careful if you make an out of state purchase. I suggest you make it elsewhere.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
CROOKS - LIARS - AWFUL
DO NOT purchase a car from here. We put a deposit down to hold a vehicle + extra because at the time we were going to go through with the purchase. Once canceling the purchase and reversing everything (as stated in writing we could), Premier Autos has held onto our 'down payment' for over a month because THEY accidently sent a check to Toyota to pay off the trade in (4 days AFTER we canceled everything). NOW we are paying for their mishap. Toyota has YET to mail a check, we were promised by Mickey (GSM) multiple times we'd have our money certain days, and it has yet to come. We canceled everything on 5/6 and they cut a check 5/10. They are holding onto our money UNTIL they get theirs back from the payoff, which again was THEIR mishap. $10,500 was what we put down and still have yet to see the refund. All we have been fed is lies up to this point! Update: now he is fully ignoring us.
CROOKS - LIARS - AWFUL
DO NOT purchase a car from here. We put a deposit down to hold a vehicle + extra because at the time we were going to go through with the purchase. Once canceling the purchase and reversing everything (as stated in writing we could), Premier Autos has held onto our 'down payment' for over a month because THEY accidently sent a check to Toyota to pay off the trade in (4 days AFTER we canceled everything). NOW we are paying for their mishap. Toyota has YET to mail a check, we were promised by Mickey (GSM) multiple times we'd have our money certain days, and it has yet to come. We canceled everything on 5/6 and they cut a check 5/10. They are holding onto our money UNTIL they get theirs back from the payoff, which again was THEIR mishap. $10,500 was what we put down and still have yet to see the refund. All we have been fed is lies up to this point! Update: now he is fully ignoring us.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Quick Service In and Out
Tom and Alex got me in and out and on the road very quickly. Reasonable pricing and very good work. They have very nice cars for sale too!
Quick Service In and Out
Tom and Alex got me in and out and on the road very quickly. Reasonable pricing and very good work. They have very nice cars for sale too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New Buyer
Bought a 2019 Honda Ridgeline Truck with the assistance from Mickey and Ben ..They were awesome and my buying experience was easy.........Also Gary Miars, the Service Manager, is an awesome person to deal with and the Best in DFW ! Marty Faulkner
New Buyer
Bought a 2019 Honda Ridgeline Truck with the assistance from Mickey and Ben ..They were awesome and my buying experience was easy.........Also Gary Miars, the Service Manager, is an awesome person to deal with and the Best in DFW ! Marty Faulkner
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honda CRV service with a smile and very good servi
Had a vibration under acceleration that was diagnosed as a bad CV/axel. Replaced the same day and drives like new again. Very knowledgeable and friendly folks.
Honda CRV service with a smile and very good servi
Had a vibration under acceleration that was diagnosed as a bad CV/axel. Replaced the same day and drives like new again. Very knowledgeable and friendly folks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent choice from buying to maintenance
I have been a customer since 2018 and I have been impressed since meeting David Thomas with the overall service of the company. Mike Ozen is an asset as well if your car ever needs repairs.
Excellent choice from buying to maintenance
I have been a customer since 2018 and I have been impressed since meeting David Thomas with the overall service of the company. Mike Ozen is an asset as well if your car ever needs repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don't do it!!
Bought car online stated to have no issues in VG condition. Car was delivered. Looks like they locked a badger in the car. Tint, door panel dash are all scratched up. Lots of paint missing on side of WHITE car. Owner arrogantly states I got what I paid for. Car was over NADA top price. Tags are expired, taxes due, dealer holding money 2 months after purchase.
Don't do it!!
Bought car online stated to have no issues in VG condition. Car was delivered. Looks like they locked a badger in the car. Tint, door panel dash are all scratched up. Lots of paint missing on side of WHITE car. Owner arrogantly states I got what I paid for. Car was over NADA top price. Tags are expired, taxes due, dealer holding money 2 months after purchase.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Survey response
Gary and his staff always provide courteous and professional service. I have used them for a few years now. Service you and trust. I would recommend. Thank you for your excellence and quick turnaround in service.
Survey response
Gary and his staff always provide courteous and professional service. I have used them for a few years now. Service you and trust. I would recommend. Thank you for your excellence and quick turnaround in service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service as Always
Gary always communicates well and completes repairs on a timely and economical basis. I always believe he is being honest and fair. I highly recommend.
Great Service as Always
Gary always communicates well and completes repairs on a timely and economical basis. I always believe he is being honest and fair. I highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase