Bill Luke Santan

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4.7
(1,119 reviews)
Visit Bill Luke Santan
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:00am–9:00pm 8:00am–5:00pm
Tuesday 8:00am–9:00pm 8:00am–5:00pm
Wednesday 8:00am–9:00pm 8:00am–5:00pm
Thursday 8:00am–9:00pm 8:00am–5:00pm
Friday 8:00am–9:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 10:00am–5:00pm Closed
(480) 648-0870 (480) 648-0870

Inventory

See all 362 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2018.
The team at Bill Luke Santan would like to welcome you to our dealership in Gilbert. Bill Luke Santan prides itself on being family owned & operated since 1927. Our mission is to provide a buying experience unlike any other we consistently evolve in order to ensure we deliver an amazing buying experience and it shows in our reviews on all websites. By introducing our Bill Luke Santan VIP Experience which makes the car buying process seamless by cutting down the time it takes to test drive the car of your dreams! With a "No Hassle Guarantee" on price & peace of mind return-policy you can truly get a great deal on a reliable used vehicle!
Sell Your Car to Bill Luke. Get a Real Offer in Minutes & Get Paid the Same Day! It's That Easy!

Service center

Phone number (480) 648-0870

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.7
(1,119 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Haydn was great to work with.

Haydn was great to work with. Not a lot of up sell and what you see is what u get. Very efficient and knowledgeable!

5.0

Haydn was great to work with.

Haydn was great to work with. Not a lot of up sell and what you see is what u get. Very efficient and knowledgeable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Jesse was very knowledgeable about the car I was

Jesse was very knowledgeable about the car I was purchasing and I greatly appreciated his patience and help when assisting me with my car purchase!

5.0

Jesse was very knowledgeable about the car I was

Jesse was very knowledgeable about the car I was purchasing and I greatly appreciated his patience and help when assisting me with my car purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Sales man rude and he does not help customers to get

Sales man rude and he does not help customers to get their new car. I had to go to another dealership. Sales man doesn't like to make business

1.0

Sales man rude and he does not help customers to get

Sales man rude and he does not help customers to get their new car. I had to go to another dealership. Sales man doesn't like to make business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your experience was not a pleasant one. We have been trying to get in touch with you to collect some additional information to better address your concerns. Please reach out to a member of our management team at 480-676-6699.

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5.0

A Remarkable Experience with Peter and Tanner at Bill

A Remarkable Experience with Peter and Tanner at Bill Luke Santan I recently had the pleasure of working with Peter at Bill Luke Santan when purchasing a car for my daughter, and I couldn't be more pleased with the exceptional service we received. From the moment we stepped into the dealership, Peter's patience and dedication stood out. Peter took the time to show us multiple cars, ensuring we found the perfect fit for our needs. His knowledge about the vehicles was impressive, and he guided us through the options with a great sense of humor, making the car-shopping experience enjoyable. Peter's patience truly made a difference, as he answered all our questions and allowed us to make an informed decision. What set Peter apart was the extra effort he put into making the car pick up a special occasion. The sight of Jeep ducks and a big red bow on the car added a delightful touch, making the moment memorable for my daughter. It was evident that Peter went above and beyond to ensure our experience was not just about buying a car but creating a lasting memory. I also want to commend Tanner for his excellent work in setting up the financing. He navigated the process with transparency and efficiency, ensuring we secured a great deal. Tanner's professionalism contributed to the overall positive experience at Bill Luke. To top it off, Peter's commitment didn't end with the sale. He followed up a week later to check how things were going, demonstrating a genuine interest in customer satisfaction. The personalized touch and ongoing support truly set Peter and Tanner apart. I highly recommend Bill Luke Santan, especially if you're looking for a dealership where the staff goes the extra mile. Thanks again to Peter and Tanner for making our car-buying experience exceptional!

5.0

A Remarkable Experience with Peter and Tanner at Bill

A Remarkable Experience with Peter and Tanner at Bill Luke Santan I recently had the pleasure of working with Peter at Bill Luke Santan when purchasing a car for my daughter, and I couldn't be more pleased with the exceptional service we received. From the moment we stepped into the dealership, Peter's patience and dedication stood out. Peter took the time to show us multiple cars, ensuring we found the perfect fit for our needs. His knowledge about the vehicles was impressive, and he guided us through the options with a great sense of humor, making the car-shopping experience enjoyable. Peter's patience truly made a difference, as he answered all our questions and allowed us to make an informed decision. What set Peter apart was the extra effort he put into making the car pick up a special occasion. The sight of Jeep ducks and a big red bow on the car added a delightful touch, making the moment memorable for my daughter. It was evident that Peter went above and beyond to ensure our experience was not just about buying a car but creating a lasting memory. I also want to commend Tanner for his excellent work in setting up the financing. He navigated the process with transparency and efficiency, ensuring we secured a great deal. Tanner's professionalism contributed to the overall positive experience at Bill Luke. To top it off, Peter's commitment didn't end with the sale. He followed up a week later to check how things were going, demonstrating a genuine interest in customer satisfaction. The personalized touch and ongoing support truly set Peter and Tanner apart. I highly recommend Bill Luke Santan, especially if you're looking for a dealership where the staff goes the extra mile. Thanks again to Peter and Tanner for making our car-buying experience exceptional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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2.0

I called to purchase the car at the advertised price.

I called to purchase the car at the advertised price. I was sent an invoice for the car via email. The car was $1500 higher than the ad. I asked about this, and was told the advertised price was only available if the car was financed through one of their lenders. I was encouraged to fill out a loan application if I wanted to buy the car at the advertised price. I filled out the loan application and was then told the car was too old for their lenders to make a loan for it. The end result? This car is not available at the advertised price. It’s a run around, I don’t recommend trying to buy a used car from Bill Luke Santan.

2.0

I called to purchase the car at the advertised price.

I called to purchase the car at the advertised price. I was sent an invoice for the car via email. The car was $1500 higher than the ad. I asked about this, and was told the advertised price was only available if the car was financed through one of their lenders. I was encouraged to fill out a loan application if I wanted to buy the car at the advertised price. I filled out the loan application and was then told the car was too old for their lenders to make a loan for it. The end result? This car is not available at the advertised price. It’s a run around, I don’t recommend trying to buy a used car from Bill Luke Santan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Wonderful reception and helpful staff.

Wonderful reception and helpful staff.Helpful in addressing customer needs and in navigating through all the processes of car purchase Would recommend for my family and friends.Hope to come back again.I and my family were glad to have Brian McFadden who helped us with all the requirements for car and walked us through.Good job!.

5.0

Wonderful reception and helpful staff.

Wonderful reception and helpful staff.Helpful in addressing customer needs and in navigating through all the processes of car purchase Would recommend for my family and friends.Hope to come back again.I and my family were glad to have Brian McFadden who helped us with all the requirements for car and walked us through.Good job!.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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3.0

There was confusion on things and it made it a bit

There was confusion on things and it made it a bit difficult but things were easily resolved and was able to get what vehicle I wanted. The service department is very incredible, they were quick to help out and get the security alarm off the truck.

3.0

There was confusion on things and it made it a bit

There was confusion on things and it made it a bit difficult but things were easily resolved and was able to get what vehicle I wanted. The service department is very incredible, they were quick to help out and get the security alarm off the truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your experience was not an entirely positive one but are pleased to hear that our service department was able to offer you great service. We hope to have another opportunity to work with you in the future and show you an experience that mimics that of which you had with our service department.

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5.0

Todd was amazing - we’ve purchased many cars and the

Todd was amazing - we’ve purchased many cars and the process can be arduous - this was one of the best experiences we’ve had and I love my new car

5.0

Todd was amazing - we’ve purchased many cars and the

Todd was amazing - we’ve purchased many cars and the process can be arduous - this was one of the best experiences we’ve had and I love my new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Kymmy! We appreciate your kind words and are grateful for the opportunity to assist you. We hope you are enjoying your new MINI!

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1.0

The internet rep I worked with wasn't there.

The internet rep I worked with wasn't there. The "product expert" on the Polestar couldn't get the car to engage. Something was wring with the key. Blah blah blah. Bottom line - I drove half an hour, couldn't drive the car and left. Total waste of an hour. I won't be back.

1.0

The internet rep I worked with wasn't there.

The internet rep I worked with wasn't there. The "product expert" on the Polestar couldn't get the car to engage. Something was wring with the key. Blah blah blah. Bottom line - I drove half an hour, couldn't drive the car and left. Total waste of an hour. I won't be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your experience was not a positive one. We are unable to locate you in our database. Please call in and speak with a member of our management team so that we may collect some additional information to better address your concerns.

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5.0

Daniel was very helpful through the buying process.

Daniel was very helpful through the buying process. Took a little longer than I like but all went well.

5.0

Daniel was very helpful through the buying process.

Daniel was very helpful through the buying process. Took a little longer than I like but all went well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We understand that wait times can be frustrating, but we're pleased that Daniel provided helpful service. Thank you for choosing us!

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