Bill Luke Santan

I recently purchased a 2024 Ford Bronco Raptor from this dealership on July 6, 2025, trading in my 2021 Land Rover Defender First Edition. While the test drive and initial interaction with my salesperson, Todd, were fine, the overall experience quickly took a turn for the worse during the trade-in and negotiation process. Todd presented a trade-in offer of $30,756, which was significantly below the $35,000 fair value listed on Kelley Blue Book. I expected some negotiation, but the lowball offer and the justification that “we go by what we can sell it for, not KBB” felt like a typical dealership tactic. He also claimed the tires were bald and the windshield needed replacement — a familiar excuse I’ve heard from dealers before. When I offered to fix the windshield through my insurance to get a better trade-in value, Todd said that would help. I proposed $33,250 as a more reasonable value, and then a manager named Keegan entered the process. His demeanor came off as arrogant and dismissive. I showed him comps of my exact vehicle listed for $42,000 with more mileage, and he still refused to match my requested value. As I was about to walk away and head to another dealership, Keegan returned, claiming he got me $33,308 for the trade. That seemed like a decent compromise, and I agreed to move forward. Unfortunately, it turned out to be a bait-and-switch. When I sat down with Shelby to finalize paperwork, I noticed the trade-in value was still listed as $30,756. Shelby explained that the extra ~$3,000 I was told I’d receive was actually tax savings from the deal — not an increase in trade value. This was incredibly misleading. Keegan had made it sound like I was getting a better deal on my trade when in fact, I wasn’t. Worse still, once I raised the concern, Todd and Keegan were nowhere to be found. My Land Rover was already gone, along with the keys, and nobody seemed to have any answers. If you read other one-star reviews, you can see this is their pattern of dishonesty and if you look them up on Dealer ratings.com you will even see their managements canned response. They don't even have the dignity to respond personally to bad reviews. DO NOT BUY A CAR HERE

We had a great experience from start to finish at Bill Luke! Steven was extremely helpful and Prost all times! We highly recommend this dealer and Steven! Thank you!

I responded to an Autotrader add and dropped in after work. They asked if I had an appointment. When I said no, the salesman “Nick” got visibly annoyed with me and went to look for the car and didn’t invite me inside (it was 110F outside). After about 10 minutes he came back and said the car was being detailed and not available. I asked if he would text me when it became available to test drive. He did not and didn’t respond when I followed up. When he didn’t respond to texting, I emailed from Autotrader. Still no response and the add is still up on Autotrader. I’m not sure if it’s real or just a scam to get you in the door. Worst experience I have ever had with a dealership. I’d give them 0 stars if that were an option.

Worked with Art and he made the process easy for us, apart from the little bit of wait time everything was smooth sailing for us!

Shame on Bill Luke. I filled out a complete detailed description of my 2020 Lexus ES350 and received an offer of $27,150 in writing. To verify the offer they asked that I allow them to inspect my vehicle. I did so by driving my Lexus to there dealership where I met a sales advisor named Eric. He was very pleasant to deal with. He asked and the right questions while filling out an appraisal form, any mechanical issues, when was the last time I had the oil changed, when did I buy new tires, what dealer options are on the car and more. He then took the key to my car and had his used car manager inspect the vehicle. Only about 15 minutes later he informed me Bill Luke Auto San Tan can offer me $23,500 explaining that there were minor issues with curb damage to the rims and a small ding in the door. A dealer cost to repair curb damage is about $90 per rim times my 4 rims which equals $360 and paintless dent removal may run $140 for one area. So the total comes to, in round numbers $500. When I asked how the actual difference could be $3,650, he said that amount is the tax savings if I purchased a car from them. He was told to tell me this by his manager. That was not true. No where in the offer of $27,150 was any wording, any phrase, any ink of any kind that said the offer was based on the tax savings I would get from buying a car from them. Eric was very nice and did what he was instructed to do, lie to me.

Had a written offer sent to my phone saying their offer to buy my car was $27,000 but when I got there they told me they could only offer $23000. When I asked why there was such a major difference I was told the $27,000 value was based on the tax savings I would receive if I purchased a car from them. This is not true. The offer to me, said nothing about a tax savings if I were to buy a car from them, I took my car to another dealership and I have a contract in writing for 27,000. I do not trust Bill Luke. I sold my car to an honest dealership, Bill Luke is not one.

Had a great experience today. Todd was a great help and easy to work with.

Manuel took care of us and gave us great customer service to make our purchase experience enjoyable

The vehicle was beautiful when they pulled it up. It was just what we were looking for. Unfortunately, opening the doors exposed a strange smell which had not been taken care of. Smelled like some vape flavors. Eric also smelled it. Wife is highly allergic to this so we had to pass. We have been looking for some time and hoped this was the one.

Although I ended up purchasing elsewhere, the staff was very prompt and went above and beyond, by making a video to help me!