Auto Express Mazda

Did all the negotiating over the phone w text messaging and emails. Got a strong trade-in quote and nice size discount on the new car. Everything was ready when we got to dealership. Sale rep (Nick) helped us to set up all the cars entertainment, phone software and navigation systems. Very happy.

Great service great atmosphere I have bought multiple cars here and will continue to I always send anyone looking for a vehicle to them and they take great care of them from the time they shake their hand to the time they are leaving in their new vehicle.

Horrible experience!! Unfortunately, one star is necessary and you cannot give them zero stars. Talked on the phone and exchanged emails several times prior to making the trip from Michigan a 5 hour drive one way explaining my situation with bankruptcy and the issues my trade in had. After the last phone conversation they had gotten my payment where it needed to be and the deal was made. Drove down there the next day and they renegotiated the trade and the payment went way up This was explained SEVERAL TIMES that the payment had to be in a certain range or I could not purchase the car Not only to the salesman, but the finance and service guys as well. They only offered $2000 for a fully loaded 2010 Terrain SLT, the car does have issues, but is worth so much more. The negotiated price for the trade was $4500 which was matching another dealerships offer and that documentation was presented to them proving there was another offer. They guaranteed me that offer amount would be matched. Everything had been set before making the long drive. Including putting insurance on the car, which cost $354 to start the policy, now Progressive will not cancel the policy and refund the amount stating that I should not have put insurance on a car that I did not sign paperwork for yet so I am not sure why the dealership required this given that I had not signed anything. Progressive said that I could transfer the policy to another car yet this dealership ran my credit so many times that I can no longer get approved anywhere else at the moment. They stated they could not negotiate the price of the car in order to meet the payment I was promised because they would lose money, yet now I'm out money for 2 tanks of gas ($86), toll road fees ($12), 13.5 hours of a beautiful Saturday, 700 miles on my car, $354 for an insurance policy etc. That is a horrible way to do business especially when a customer is traveling out of state. This was the biggest waste of time and money, because of the money and time wasted I now have to wait to until I am eligible for financing again and save up the money I spent for a different car. If you have a trade or are traveling out of state do yourself a favor and take your business elsewhere. These guys will lie and manipulate to get you in the door, then take back what they promised once you get there. Overall, this was a heartbreaking, exhausting and stressful experience.