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Lexus of Lakeway

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (31 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (31 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Lexus of Lakeway

By far the best experience with a dealership I’ve ever had. Beautiful showroom, friendly staff, great service department. I would highly recommend Lexus of Lakeway!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review, Greg! We are happy to see we provided you with an outstanding experience that stood out in your mind! We appreciate your recommendation; please come back at any time.

A positive experience, as usual

From Chase, my service advisor, to the comfortable, lovely customer lounge, nothing was lacking. Service was done in less than the allotted time. Every individual I encountered was friendly, helpful, and professional. This dealership is a major consideration as I plan for future car purchases. Above and beyond!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy to hear that our team provided you with excellent service. Thank you so much for sharing your experience!

Excellent staff

All members of the team are welcoming, professional and knowledgeable. My husband and I have had the pleasure to deal with Trudy on the last 2 routine service appointments. She makes you feel like a family friend. As long as we live in the area, we will continue to take my Lexus to them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the positive review! We are thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing us!

Excellent, professional service

I’ve bought many cars in my lifetime but Lexus of Lakeway tops them all. Excellent, professional service and super-knowledgeable sales man made the process pleasant. Price negotiations were respectful and prompt. Not to mention that top-notch facility and quality inventory to round out the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are grateful for your visit and allowing us to assist you with your Lexus needs. We believe that the only way to ensure that our guests are happy is to be as transparent as possible. Let us know when you would like any further assistance and have a great day.

Thankful, again!

The dealership itself is always clean and welcoming. The staff in the service department is equally welcoming from the moment I drive up to the moment I leave. Our Service Advisor, Alan Gilley, has helped us greatly with service and necessary maintenance and repairs. We truly are thankful every time we visit!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great review, Kimberly! We are pleased to hear that Alan provided you with excellent service and that you enjoyed our amenities as well. We look forward to serving you again.

Best car buying experience ever

I visited Lexus of Lakeway after visiting several other luxury car dealerships in the Austin area, and having grown so frustrated by every single one of them. I didn't really want a Lexus, because I've seen so many people driving them, and wanted to have something different. Well, now I know why so many people drove them... They are awesome cars with amazing service. From the moment I walked into the dealership, it was a pleasant experience. Ashley sold us our GX460, and from start to finish, she was wonderful, responsive, honest, etc and etc! I have never enjoyed buying a car before. Ever. I'm a little in shock because I didn't even know it was possible to enjoy the process. Wow. Lexus of Lakeway, you have blown me away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your Lexus GX460! We are so glad to learn Ashley has taken great care of your overall shopping experience. Let us know if we can do anything else for you. We are always happy to be of assistance. Thank you, Claire!

Service and Repair

I’ve bought 2 Lexus’s from this dealership. We have owned a total of 4. Love the car and glad you opened one in Lakeway makes it only 50 miles for service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review! We appreciate your loyalty and hope to see you again in the future!

Lakeway service department gives you confidence

I use Lakeway Lexus service department even though it is 60 miles for me. I feel confident and comfortable with them. I had purchased my ES at the sister dealership in Austin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Sharon, thank you for your review and your business! We're delighted to hear that you've enjoyed our service department, even though it's a bit of a drive. We look forward to seeing you next time!

Super experience!

Have only ever had my vehicles serviced at a Lexus dealership. Thought the one I used to go to was very nice; this place puts them to shame. Beautiful facilities, incredible staff. This is my new place👍👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the five-star review! We appreciate the wonderful feedback, and look forward to serving you again in the future!

Always outstanding service and attention to detail

We have bought 3 cars from this dealership and have had two previous Lexuses purchased from other dealerships serviced here. The staff is always outstanding and great example of how a service industry should interact with their customer base.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review! We are pleased to hear that our team goes the extra mile on each of your visits. Please come back at any time!