Reviews
80,000 mile service
Jamie has been my service provider and he helped me get my windows retinted under warranty (when I didn’t realize they were under warranty) and do the 80,000 mile service in a very short period of time. He goes the extra mile and is very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Appointment
This was a 10000 mile service appointment. Adam, my service advisor, was friendly, attentive and knowledgeable. He got me out in the two hours he stated the service would take which I certainly appreciated. Lexus of Austin is tops!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Miss.
My service advisor Jamie is always polite and attentive, explaining issues that are found and and the reason repairs are needed and the pricing which is important. I’ve had many pleasant experiences at this location from purchasing to services.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Superb service experience
Wanting some accessories installed on our RX, Leo Ruiz offered good suggestions and direction for service. Parts arrived on time. Lexus of Austin was flexible on the work and scheduling. Thank you L of A team’
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2020 Lexus
This is my fourth Lexus and I continue buying the Lexus at least to a significant degree because of the dealership . I was in and out in a little over one hour as promised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My New Red RX350 Lexus
This is my very first Lexus. My sales person was Randy Hoff. He is excellent!!! I absolutely love my new RX350 in Matador Red!!! It is a beauty and drives like a dream!!! This car is truly a dream come true!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congrats on your RX350, Paula. We will be sure to thank Randy for providing you with excellent service. We look forward to working with you again.
Service
Matt was great! I love the experiance at Lexus. They go over the top for you. I've had a Lexus for 7 years. I will stay a customer for life.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind review! We are so glad that you loved your experience with us. We look forward to serving you for many more years.
Owner
Hated to see the snack bar closed. That’s a pretty big draw for customers. Kyle Dern is always on top of his game. Missed seeing long time friend Joe Ward. I’m his longest term customer.🤙
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Visit with Russell Berry
Professional and courteous service. Russell has been my service consultant for years and he is always helpful, personable and very informative. The other personnel I interacted with were also professional. In light of the Coronavirus, I found the check in and check out process very organized, thoughtful and respectful to ensure that we all had a safe experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review, Dianna. We will be sure to thank Russell and the rest of the team for providing you with personable and informative service. Let us know if there is anything else we can help you with. We look forward to working with you again.
Customer Service Center
Lexus Service Center was fast, clean and safe. Adam was great too as were all the personnel I had contact with. Highly recommend the North Austin dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the wonderful review, Barbara! We are so glad to see that Adam and our team earned your recommendation. Thank YOU for all you're doing as a health care worker; stay safe and we hope to work with you again.