Toyota of Longview

I highly recommend Tristan! He was absolutely amazing! He took great care of us. Everything went smoothly. He has a great personality & very respectful. He is very knowledgeable of the vehicles & financing. He was not persistent or pushy at all. I highly recommend Tristan! Thank you for such a great experience in purchasing our new 2025 Camry.

Read the reviews first. This is the worst dealership I have ever been to. The service department people are clueless and very rude. Whoever the service manager is should be fired. No way a place should be run so poorly. My recommendation is go somewhere else.

First time going here and it will be the last. The service department is rude and completely incompetent. Who ever runs / owns this place needs to do a complete staff overhaul. Go to another dealer that cares about customer service.

Purchased my fifth vehicle in Longview and they have always been first class with Service and best pricing. Tried Tyler but no thank you, shady operation over in Tyler.

They gave me a price in writing, then changed the price on the contract without telling me. Then gave me my paperwork on a flash drive so I didn't catch it. These guys are crooks. When I contacted them they were unprofessional and rude! I've been telling everyone! And yesterday I cost them a sell. My friend was buying a new Toyota and I talked her into going to Texarkana. She was about to go to Longview. I will continue to cost them more money than they screwed me out of. Crooks!

I don't believe they performed any work on my car but yet I was charged $159 for cleaning out the sunroof drain channels. Couldn't get anyone on the phone who knew if the car was ready. When I got to the dealership, my car was parked on the lot with no number inside and no sign anyone had worked on it. Usually there is a paper floor mat and a paper number hanging on the rear view mirror. Total rip off! Service manager was not there to talk to and nobody else knew anything!

I can’t say at this point I’d recommend the dealership at all just our salesman Tony! After leaving I found a dent on the roof a couple of days later (truck was parked under protection) that was missed and when trying to get help or it fixed the “dent” guy says he doesn’t remember it and we will be charged to fix it! So in other words he’s refusing to take accountability for missing something and wants to charge us! We have insurance if it had happened since leaving we would have filed a claim not contacted the dealership back! Or something happened while it was being cleaned by them but either way it didn’t happen since we’ve owned it! So I guess in other words they rip you off and overcharge for damaged product and then won’t stand by what they sell!!! Be aware!!

I spoke with a salesperson regarding a new Camry to confirm it was available. He called me back to confirm it was available and reserved via "drive time" so that it could not be sold while I was traveling to Longview. I drove an hour with title in hand to make a deal only to arrive and find it was just sold. The manager never even came out to apologize for wasting our time. Poor customer service.

The only place in Texas that has any selection of Pre-owned vehicles. I needed a Truck and actually found a second car for my son to drive to college. Well staffed and knowledgeable. The Dealer even came around to thank us for the opportunity to help us!! Classy and will go back there forever. Toyota for life.

Let me start by saying that I NEVER write reviews….for anything. And I typically go into a car dealership expecting the worst. I purchased a vehicle from Giselle and could not be more satisfied with the entire experience. She was transparent through the whole process and very understanding even when we changed our mind at the last minute and decided on a different vehicle that the one we originally planned to purchase. After the purchase I had a concern come up and I called her to discuss the options. She made sure that I was taken care of and went above and beyond what she was required to do. She was upfront and honest through out the entire process even AFTER the sale. A-lot of times you come across a salesperson who does whatever it takes to put you in a car and collect their commission, but once the sale is final they no longer feel obligated to stand by their word. This was not the case with Giselle. She went out of her way to make sure that all of my concerns were addressed and never once complained. If you’re planning to purchase a vehicle I would definitely recommend her….10 out of 10!!