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Service was performed as scheduled, with no delays. Additional recommendations were made based on the inspection.Honest dialogue regarding other recommendations.
The staff were very friendly, and easy to work with. The buying experience went smoothly, And I never felt pressured into buying.
We are pleased to hear that our team made this such a seamless process for you! We are always willing to help, so feel free to reach out anytime!
very professional took care of my needs in a very timely manner great service, very friendly have been a customer since 2013 when we brought our fusion... and my edge
Salesman, Spencer, couldn't have been more knowledgeable and nice. Management didn't follow up with the pressure sales tactic rather pleasant and helpfulness... up. The truck came out from service area was sparkling clean which I very much appreciated since I hadn't seen it yet. I bought it while the truck was in transit from Detroit.
Gerald Ford's staff are very Friendly, knowledgeable, and helpful, which made the car-buying process much more enjoyable. I look forward to buying from... them again in the future.
Angela, we are happy to hear you found our team to be friendly and knowledgeable during your visit here. We look forward to providing you with the sam...e excellent service next time!
Today my wife and I went out to the Gerald Ford dealer in North Aurora looking at a Jeep Grand Cherokee they had on the lot. We were pleasantly surprised... to find what great customer service they have there. Starting from the top Tom Kastrati the GM and our salesman Mark Smith were very helpful and made our buying experience very enjoyable. We purchased exactly what we wanted and for the price we liked. Also a big shout out to Ed the finance guy he also was a delight to work with ,giving us options and explaining them without being pushy. I would definitely recommend this dealership to anyone looking to buy a new or used vehicle . Thanks again for the great experience.
Very Friendly and great service ! I will tell people that do a great job there ! If want want to know anything about your car they tell you .
Tammy, our Staff works hard to go the extra-mile for our valued guests! We're always here to provide exceptional service at a great value -- we hope y...ou'll consider us again in the future!
Attentive and responsive to my questions even while not at dealership. Unlike past car buying experiences the sales process wasnt oversold and burdensome... allowing it to be more enjoyable.
Ed in Finance came accross as very genuine, good to work with and provided a lot information. Wasn't previously aware of the new options on extended coverage.
Glenn, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!
wrote a review on google and was told to call some one got the run around.. They would not cover warranty work on my 2017 ford explorer because i put... undercoating on my car .I have tried every thing a could. i guess i will call channel 5 investigates .. maybe they can get my 1500 dollars back