Gerald Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
86 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    October 14, 2019

    Service was performed as scheduled, with no delays. Additional recommendations were made based on the inspection.Honest dialogue regarding other recommendations.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2019

    The staff were very friendly, and easy to work with. The buying experience went smoothly, And I never felt pressured into buying.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear that our team made this such a seamless process for you! We are always willing to help, so feel free to reach out anytime!

  • 5.0 out of 5
    October 11, 2019

    very professional took care of my needs in a very timely manner great service, very friendly have been a customer since 2013 when we brought our fusion... and my edge

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2019

    Salesman, Spencer, couldn't have been more knowledgeable and nice. Management didn't follow up with the pressure sales tactic rather pleasant and helpfulness... up. The truck came out from service area was sparkling clean which I very much appreciated since I hadn't seen it yet. I bought it while the truck was in transit from Detroit.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 7, 2019

    Gerald Ford's staff are very Friendly, knowledgeable, and helpful, which made the car-buying process much more enjoyable. I look forward to buying from... them again in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Angela, we are happy to hear you found our team to be friendly and knowledgeable during your visit here. We look forward to providing you with the sam...e excellent service next time!

  • 5.0 out of 5
    October 5, 2019

    Today my wife and I went out to the Gerald Ford dealer in North Aurora looking at a Jeep Grand Cherokee they had on the lot. We were pleasantly surprised... to find what great customer service they have there. Starting from the top Tom Kastrati the GM and our salesman Mark Smith were very helpful and made our buying experience very enjoyable. We purchased exactly what we wanted and for the price we liked. Also a big shout out to Ed the finance guy he also was a delight to work with ,giving us options and explaining them without being pushy. I would definitely recommend this dealership to anyone looking to buy a new or used vehicle . Thanks again for the great experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2019

    Very Friendly and great service ! I will tell people that do a great job there ! If want want to know anything about your car they tell you .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tammy, our Staff works hard to go the extra-mile for our valued guests! We're always here to provide exceptional service at a great value -- we hope y...ou'll consider us again in the future!

  • 5.0 out of 5
    October 3, 2019

    Attentive and responsive to my questions even while not at dealership. Unlike past car buying experiences the sales process wasnt oversold and burdensome... allowing it to be more enjoyable.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2019

    Ed in Finance came accross as very genuine, good to work with and provided a lot information. Wasn't previously aware of the new options on extended coverage.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glenn, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 1.0 out of 5
    September 29, 2019

    wrote a review on google and was told to call some one got the run around.. They would not cover warranty work on my 2017 ford explorer because i put... undercoating on my car .I have tried every thing a could. i guess i will call channel 5 investigates .. maybe they can get my 1500 dollars back

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews