Reviews
Kia review
Gary Rotter was very helpful during the whole buying process. He definitely cares about his customers and is always professional. I truly appreciate his help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sales = Service!
Marvin puts your needs first. Responsive, thorough, courteous. The facility is clean and no pressure- focus on putting customers first. Thank you, Marvin. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for the review JB. We are so glad Marvin was of great assistance.
The salesman I worked with (Marvin Cameron) was so...
The salesman I worked with (Marvin Cameron) was so helpful, friendly and available for my questions and gave great assistance in setting up the lease and learning how to enjoy the car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-Star review! We appreciate your business and will pass your kind words along to Marvin!
Certified used car experience
Today went online shopping for a vehicle so I decided to go with Lilienthal Kia and boy I’m so glad that I made that decision the place was unbelievable great atmosphere and also the salesman ( Gary was so amazing wow he went above and beyond to get me in the vehicle I wanted I mean the guy was more than amazing I recommend lupient Kia to anyone that’s in the market not only for a vehicle but also a Kia
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience Keith. We are so glad Gary could assist you into a KIA SOUL. We truly appreciate all the kind words for Gary and us her at Lupient Kia. Thank you for your purchase.
Warehouse in lannon
Gary was the nicest salesman i ever had to deal with very awesome guy i would highly recommend him to anyone the dealership was very clean also
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review Kevin! We are glad to hear we aren't the only ones who think Gary is super nice! Enjoy that sweet Telluride! Let us know how we could have gotten 5-Stars for next time!
Tremendously happy with the Lupient sales crew and my new...
Tremendously happy with the Lupient sales crew and my new Kia K5. See Marvin, Don & Chauntell for your next car! I never felt like I was being sold, rather, treated like a friend. Thanks Lupient Crew!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-Star review, Andy! We appreciate your business and will pass your kind words along to Marvin, Done, and Chauntell!
I recently had a question about my extended warranty....
I recently had a question about my extended warranty. Called and left 4 messages over 2 weeks with GM and Finance mgr. No return calls. After talking to the receptionist and threatening to write a negative review, a different person called me 5 minutes later.(Surprise!). He promised to call me today(Jan 2) by noon to take care of my concern. No call! This place has gone through numerous Managers and finance managers and it’s obvious why: they have no people skills. The salesman I worked with when I bought the car, Jerome, was excellent. They also have an A+ service department. Other than that, you buy a vehicle from here at your own risk. Don’t expect timely follow up service.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry for this experience, this is not up to our standards. Please contact us again if there is still an outstanding issue.
You finally send a response 9 months later??? I think that says it all.
Jerome at Lupient is the real deal!
My wife and I purchased a used Honda Odyssey. Everyone at the dealership bent over backwards for us! Especially Jerome. Jerome’s knowledge, passion, and patience makes him a true asset. Go see Jerome and Dan over at Lupient!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review! We are so glad you and your wife got the Odyssey. We truly appreciate the recommendation of Jerome and Dan here at Lupient KIA. We think they are great as well!
Great Service, Great People, Great Experience
Marvin, Dan, and Jerome were fantastic. The customer service across the board was top-notch. As a first time car leasee, I found Lupient Kia to be incredibly understanding, informative, and professional. They were flexible and worked with me to get the best deal on a brand new car. The facilities were great as well. Well done staff!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your fantastic experience you had with Marvin, Dan, and Jerome. We are so happy to hear you were taken care of in getting you your nice new KIA!
Sales was low pressure which I appreciate. Closing was...
Sales was low pressure which I appreciate. Closing was marginal due to number of deliveries in a short time period. Very pleased with service attention.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-Star review, John! We appreciate your business!