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West Herr Chrysler Dodge Jeep Ram of Lockport

(231 reviews)

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Reviews

(231 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chrysler Dodge Jeep Ram of Lockport from DealerRater.

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All personnel always upbeat answer all questions and easy

All personnel always upbeat answer all questions and easy to contact Car finished on time with no surprises

All personnel always upbeat answer all questions and easy

All personnel always upbeat answer all questions and easy to contact Car finished on time with no surprises

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Was the best experience we have had in purchasing a

Was the best experience we have had in purchasing a vehicle. The entire staff was very professional and a pleasure to deal with. We have purchased from other dealers and this was by far the best.

Was the best experience we have had in purchasing a

Was the best experience we have had in purchasing a vehicle. The entire staff was very professional and a pleasure to deal with. We have purchased from other dealers and this was by far the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service.

Great service. No issues. Would definitely recommend going here for any service. I will continue to use them.

Great service.

Great service. No issues. Would definitely recommend going here for any service. I will continue to use them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Steve the salesman was great.

Steve the salesman was great. The finance person was horrible. Treated me badly because I didn’t want to get the extended warranty. I would not have bought the jeep from them except for Steve being so nice

Steve the salesman was great.

Steve the salesman was great. The finance person was horrible. Treated me badly because I didn’t want to get the extended warranty. I would not have bought the jeep from them except for Steve being so nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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100% lied to by the sales manager, “before drop off your

100% lied to by the sales manager, “before drop off your truck. You should take pictures in case there’s an issue at auction. Then posted my truck online the next day for a nice increase and never offered any of equity I had in my vehicle. Told me i they weren’t interested in my vehicle it would be at least turn in. Apparently not!

100% lied to by the sales manager, “before drop off your

100% lied to by the sales manager, “before drop off your truck. You should take pictures in case there’s an issue at auction. Then posted my truck online the next day for a nice increase and never offered any of equity I had in my vehicle. Told me i they weren’t interested in my vehicle it would be at least turn in. Apparently not!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Megan & Chris went above & beyond working with my bank to

Megan & Chris went above & beyond working with my bank to put me in a newer minivan.

Megan & Chris went above & beyond working with my bank to

Megan & Chris went above & beyond working with my bank to put me in a newer minivan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Lionel and his team did an excellent job With finding the

Lionel and his team did an excellent job With finding the right vehicle for me I was pleased and happy and excited for the service they provided for me. I will recommend Lionel ti my family and friends

Lionel and his team did an excellent job With finding the

Lionel and his team did an excellent job With finding the right vehicle for me I was pleased and happy and excited for the service they provided for me. I will recommend Lionel ti my family and friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Cody has helped me on 3 vehicles, he always goes above

Cody has helped me on 3 vehicles, he always goes above and beyond with his service

Cody has helped me on 3 vehicles, he always goes above

Cody has helped me on 3 vehicles, he always goes above and beyond with his service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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As always, Brett and the dealership did a great job,

As always, Brett and the dealership did a great job, completing my service visit efficiently and in a timely manner.......

As always, Brett and the dealership did a great job,

As always, Brett and the dealership did a great job, completing my service visit efficiently and in a timely manner.......

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Brian and his team were very helpful in getting my truck

Brian and his team were very helpful in getting my truck in for service and I will continue to bring my truck here when maintenance or service is needed Thank you team west herr

Brian and his team were very helpful in getting my truck

Brian and his team were very helpful in getting my truck in for service and I will continue to bring my truck here when maintenance or service is needed Thank you team west herr

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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