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West Herr Chrysler Dodge Jeep Ram of Lockport

(240 reviews)

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(240 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chrysler Dodge Jeep Ram of Lockport from DealerRater.

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They were fast and through.

They were fast and through. No complaints. I would recommend them to friends and family.

They were fast and through.

They were fast and through. No complaints. I would recommend them to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The Salesman Ryan was Great,very knowledgeable!

The Salesman Ryan was Great,very knowledgeable! The financial guy Hasan had all the answers to All our questions & had Great Humor! We are Happy we Choose West Herr for Our New Jeep! We Will be Telling Our Friends About the Great Service we Got!

The Salesman Ryan was Great,very knowledgeable!

The Salesman Ryan was Great,very knowledgeable! The financial guy Hasan had all the answers to All our questions & had Great Humor! We are Happy we Choose West Herr for Our New Jeep! We Will be Telling Our Friends About the Great Service we Got!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very knowledgeable staff , very attentive to my needs for

Very knowledgeable staff , very attentive to my needs for my vehicle and my time. Very easy to work with.

Very knowledgeable staff , very attentive to my needs for

Very knowledgeable staff , very attentive to my needs for my vehicle and my time. Very easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I had a 10 am appointment for oil change and tire

I had a 10 am appointment for oil change and tire rotation,also wanted them to check out vibrations on the right front. Called back at 2:30 pm to find out the status of the car. I was told it was just going in when I had a 10 am appointment.i finally went there at 5:00 pm and it was still not ready. After waiting there for 15 min I finally got the car backit but the milage in and the millage out was the same on the paper work so they never test drove the car to find the vibration. They just told me there was none but clearly there is .

I had a 10 am appointment for oil change and tire

I had a 10 am appointment for oil change and tire rotation,also wanted them to check out vibrations on the right front. Called back at 2:30 pm to find out the status of the car. I was told it was just going in when I had a 10 am appointment.i finally went there at 5:00 pm and it was still not ready. After waiting there for 15 min I finally got the car backit but the milage in and the millage out was the same on the paper work so they never test drove the car to find the vibration. They just told me there was none but clearly there is .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ryan did a great job of selling us two vehicles.

Ryan did a great job of selling us two vehicles. He was responsive to our needs and budget. I especially liked his promptness to my time and scheduling an appointment.

Ryan did a great job of selling us two vehicles.

Ryan did a great job of selling us two vehicles. He was responsive to our needs and budget. I especially liked his promptness to my time and scheduling an appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They keep having to take back my car over and over and

They keep having to take back my car over and over and over again for a problem they haven’t been able to get right for about 7 months now

They keep having to take back my car over and over and

They keep having to take back my car over and over and over again for a problem they haven’t been able to get right for about 7 months now

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Our Jeep NYS inspection went well and was ready when we

Our Jeep NYS inspection went well and was ready when we needed it thank you

Our Jeep NYS inspection went well and was ready when we

Our Jeep NYS inspection went well and was ready when we needed it thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Steve is the best salesman I have ever dealt with.

Steve is the best salesman I have ever dealt with. He is a very reliable person

Steve is the best salesman I have ever dealt with.

Steve is the best salesman I have ever dealt with. He is a very reliable person

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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the best chrysler dodge jeep ram dealership in western

the best chrysler dodge jeep ram dealership in western new york. no one compares service and sales alike. absolutely perfect

the best chrysler dodge jeep ram dealership in western

the best chrysler dodge jeep ram dealership in western new york. no one compares service and sales alike. absolutely perfect

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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All personnel always upbeat answer all questions and easy

All personnel always upbeat answer all questions and easy to contact Car finished on time with no surprises

All personnel always upbeat answer all questions and easy

All personnel always upbeat answer all questions and easy to contact Car finished on time with no surprises

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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