Berman INFINITI of Niles

Lee Zarras he's the best. Personable , courteous and knowledgeble . Keeps me informed in all aspects of the process during my wait time. He's get its he brings the customer experience with a personal touch!

Lee Zarras has always been very cooperative and pleasant to deal with. Always ready to listen and help the visit to the service department go smooth and short as possible.

Lee Zarra in service has always been a pleasure to deal with! He’s very attentive and empathetic in his communication and customer service! Highly recommended to do business with!

I recently purchased an Infiniti QX 60 from Berman Infiniti of Niles. It was the best car buying experience I've had. The salesperson Ininteracted with, Olga was outstanding. She is very knowledgeable, she listened to waht I wanted to buy and sold exactly what I wanted. Jordan, the was also outstanding. There were no gimmicks or games. I would definitely recommend Berman Infiniti of Niles to family and friends.

Lee is the best! I always book my service appointments with Lee. Very professional and personable. Gets you into your appointment at scheduled time and gets your car done before amount of time promised. Keeping you updated during the whole process. Puts his customers first. I highly recommend booking your service visits with Lee if your lucky.

Berman Infinity - the WORST SERVICE experience ever (they don't deserve 1 star - required to post). I have been trying to get my Infinity serviced since May 20. Had an appointment with a loaner (promised when I bought the car at Berman). Arrived at Berman and was told by Sam the service rep someone had given the loaner away. Promised to reschedule and call - no call. I called repeatedly over many weeks and left numerous voicemails - no response. Finally in July I tried the online text feature. Received a text from Lee who informed me they had no loaners for 2 weeks. Scheduled an appointment then told no loaner. I was told she would contact me - again weeks have passed and still no call. See copies of texts attached - texts speak for themselves - this is definitely a "buyer beware operation."

Lee was the difference here. He was unbelievable we actually moved our service to come to his shop and Lee delivered we will definitely be back. Thanks Lee.

Had a great experience with the Infiniti service department, I would like to thank Service Manger Lee Zarras for the great customer service you provided.. thank you Scott Pacheco

Buyer beware of this dealership and the QX80 2022. My car has been in the shop for 40 days. Dealer defers to Infiniti. Infiniti defers to dealer. I paid $90K to drive a loaner. I feel taken advantage of. I am out $90k while Berman GM refers me only to Infiniti corporate (who doesn’t reply to my calls or emails unless I badger them). Disappointing customer service. Better business bureau now involved. Multiple electrical issues: parking sensors go off when it rains, seatbelt sensors go off sporadically and at random, radio gets stuck on loud static noise, dashboard goes dark. Unsafe electrical issues. Annoying also. Still waiting for them to make it right.

Worst dealer ever. Might want to call them stealership! Be warned and head to another dealership! If you like being treated like you are very stupid, then this is the dealership for you.