Berman INFINITI of Niles

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
4 lifetime reviews.
  • 5.0 out of 5
    December 30, 2020

    Highly recommend stopping by to see salesman Julien Outley. He is a very knowledgeable and provided me with options on both used and new vehicles. All... I need are options and prices, and I was left to make an educated decision. As it turned out Infiniti had excellent lease options available and I chose to lease a new Infiniti QX50. It is beautiful. No pressure to buy. very satisfied.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please don't hesitate ...to reach out!

  • 2.0 out of 5
    June 6, 2020

    Too many typical back and forth games about price. Salesman has to talk to manager, who then comes in and wont negotiate on price. Then relents and says... if they give me this off, will I buy. Goes to GM, who says no. It was just a couple hundred off price, but GM said no so we leave. Then when I'm at another dealership I get a phone call to come back, but they still wont lower the price. Then why are you calling me. Then I get a call back they will lower the price what I asked for. News flash once someone leaves, unlikely they will come back. Just received notification via internet search site they dropped the price. They could have sold the car that has been sitting at your dealership for 3 months, but they had to play games. Found another vehicle two days later, bought it.

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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Ken. Please contact General Manager Steve Camp who would be more than happy to address your concerns. He will do his very... best to resolve this situation to your satisfaction. Steve's direct phone number is 630-917-8945 and email scamp@berman.com

  • 1.0 out of 5
    February 22, 2020

    Buyer beware, they try to add lots of hidden/extra fees that don’t exist at any other car dealerships to your bill. They act as if they are “giving” you... something but they are actually charging you for stuff you don’t need

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 7 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. Please contact General Manager Steve Camp who would be more than happy to address your concerns. He will do his very best... to resolve this situation to your satisfaction. Steve's direct phone number is 630-917-8945 and email scamp@berman.com

  • 4.0 out of 5
    December 29, 2019

    This Infiniti Dealership is located in the Nissan Dealership temporarily. The staff is so so, nothing spectacular- definitely not high pressure which... was good. And they DO have room for negotiation, so don't let them tell you otherwise.

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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    JS2384, thank you kindly for your feedback and review. Welcome to the Berman family!