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Ciocca Chevrolet of West Chester

(30 reviews)
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

Reviews

(30 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ciocca Chevrolet of West Chester from DealerRater.

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The salesperson and sales manager made the buying

The salesperson and sales manager made the buying experience easy and stress free. They were very knowledgeable and professional. I would recommend this dealership to anyone looking to buy a new vehicle..

The salesperson and sales manager made the buying

The salesperson and sales manager made the buying experience easy and stress free. They were very knowledgeable and professional. I would recommend this dealership to anyone looking to buy a new vehicle..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Michael, for the great review! We're so glad to hear that your buying experience was easy and stress-free. Our team takes pride in being knowledgeable and professional, and it's wonderful to know that came through during your visit. We truly appreciate your recommendation and are here whenever you need us!

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The buyer experience was fast and easy.

The buyer experience was fast and easy. Lenny did a great job keeping me informed throughout the buying process. The finance department got me a great rate explained everything well

The buyer experience was fast and easy.

The buyer experience was fast and easy. Lenny did a great job keeping me informed throughout the buying process. The finance department got me a great rate explained everything well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for the great review, Tom! We're happy to hear the buying experience was fast and easy for you. Lenny will be glad to know you appreciated his communication throughout the process, and it's awesome to hear our finance team got you a great rate and made everything clear. Enjoy your new ride, and let us know if we can help with anything down the road!

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Honest and trustworthy service!

Honest and trustworthy service! Thank you. I wasted time and money not going here first. They will diagnose and fix properly, no B.S. Rates are reasonable.

Honest and trustworthy service!

Honest and trustworthy service! Thank you. I wasted time and money not going here first. They will diagnose and fix properly, no B.S. Rates are reasonable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your fantastic review, Rasul! We're so glad to hear that you had an honest and trustworthy experience with us. We always strive to provide accurate diagnoses and quality repairs without any unnecessary upselling. We appreciate your feedback and are happy we could provide you with the service you deserve. If you need anything in the future, we’re here to help!

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Excellent service through service and problem resolution.

Excellent service through service and problem resolution. Rick Hart was very knowledgeable and helpful to diagnose and supervise entire service of my Chevrolet Equinox. Thank you Rick.

Excellent service through service and problem resolution.

Excellent service through service and problem resolution. Rick Hart was very knowledgeable and helpful to diagnose and supervise entire service of my Chevrolet Equinox. Thank you Rick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your wonderful review, Samuel! We're so glad to hear that Rick was able to provide excellent service and help resolve the issues with your Chevrolet Equinox. His knowledge and attention to detail are truly appreciated. We’ll be sure to pass along your thanks to him. If you need anything else, don’t hesitate to reach out!

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Best Team of Staff from top to bottom - excellent service

Best Team of Staff from top to bottom - excellent service - excellent communication and total knowledge in depth on any repairs - Oh and by the way - the place is spotless - Any Mother would be proud Thank You !! *****

Best Team of Staff from top to bottom - excellent service

Best Team of Staff from top to bottom - excellent service - excellent communication and total knowledge in depth on any repairs - Oh and by the way - the place is spotless - Any Mother would be proud Thank You !! *****

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Wow, thank you for the glowing review! We're thrilled to hear that our team exceeded your expectations with both service and communication. It’s also great to know you appreciated the cleanliness of our facility! We take pride in making sure everything is spotless, and it’s nice to hear you noticed. We truly appreciate your kind words and look forward to seeing you again soon!

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Went in for an oil change on my 2015 Traverse.

Went in for an oil change on my 2015 Traverse. Pleasant, professional service person, pleasant waiting room. My oil change was done promptly & BTW, the coffee was delicious.

Went in for an oil change on my 2015 Traverse.

Went in for an oil change on my 2015 Traverse. Pleasant, professional service person, pleasant waiting room. My oil change was done promptly & BTW, the coffee was delicious.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave such a kind review! We're thrilled to hear you had a positive experience with our service team and enjoyed the coffee in the waiting room. We're always happy to provide prompt and professional service for your 2015 Traverse. We look forward to welcoming you back next time!

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Great experience.

Great experience. The service representative and mechanic went out of their way to explain option for service.

Great experience.

Great experience. The service representative and mechanic went out of their way to explain option for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your great review! We're so glad to hear that our service representative and mechanic took the time to explain all your service options. Providing clear and helpful information is important to us, and we're happy they were able to assist you. If you need anything else, feel free to reach out. We look forward to serving you again!

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I enjoyed my time at the dealership purchasing a vehicle.

I enjoyed my time at the dealership purchasing a vehicle. I even went back for a second.

I enjoyed my time at the dealership purchasing a vehicle.

I enjoyed my time at the dealership purchasing a vehicle. I even went back for a second.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the great review, Roderick! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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The best dealer in town!

Reps are friendly and attentive. They seem like they care about your Bussiness and time! Go see George for your service needs!

The best dealer in town!

Reps are friendly and attentive. They seem like they care about your Bussiness and time! Go see George for your service needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

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Rick Hart

I had a terrible expierence when buying my car from this place. After a year I had to go back to get some repairs because of the warranty. Rick Hart was and is the best person! He explained everything and didn?t give me the run around. He was absolutely calm and collected. He kept in contact with me the entire time and helped me understand a few things I could not. Please give that man a raise because he is the only one that I met that was great! I would only recommend this dealer if Rick is in charge. The man even can laugh and joke while it?s hectic. He keeps calm and understands the frustration of having a lot go on with your car. He?s definitely invited to the cookout. This man needs praise because I was about to my wits ends with this dealership all the nonsense I went through with getting it and telling them I had all this trouble. Rick was the best I came across besides the women that answered the phone. They were also pleasant and understanding. Thank you Rick! I?ll be back if he stays!

Rick Hart

I had a terrible expierence when buying my car from this place. After a year I had to go back to get some repairs because of the warranty. Rick Hart was and is the best person! He explained everything and didn?t give me the run around. He was absolutely calm and collected. He kept in contact with me the entire time and helped me understand a few things I could not. Please give that man a raise because he is the only one that I met that was great! I would only recommend this dealer if Rick is in charge. The man even can laugh and joke while it?s hectic. He keeps calm and understands the frustration of having a lot go on with your car. He?s definitely invited to the cookout. This man needs praise because I was about to my wits ends with this dealership all the nonsense I went through with getting it and telling them I had all this trouble. Rick was the best I came across besides the women that answered the phone. They were also pleasant and understanding. Thank you Rick! I?ll be back if he stays!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the review. We are so pleased you had a positive experience with Rick!

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