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Scammed a Military Family!
“Scammed a Military Family” My husband and I purchased a 2012 Volkswagen Beetle from Napletons Countryside Mazda back on 1/3/22 with the odometer reading 121,423. We test drove the vehicle, checked the oil and we were told that the vehicle had undergone the standard assessment upon being accepted at the dealership. We were stationed in Arlington Heights. At this time, trade in vehicles were still scarce and although we test drove vehicles with other used car dealers, we felt that purchasing from the dealership would be more reliable. What a poor assumption on our part. We paid $10,802 for the vehicle. Shortly after purchase we received orders to leave the area. We drove the vehicle to SC and parked it until our PCS the next month. After finally getting the vehicle to NC, we took it for a routine service and were told that there was a minor repair needed with the Cam Cage that would cost $1700.00. Unfortunate but we assumed par for the course. Upon leaving the service the vehicle started displaying the “check engine light”. We located a specialist with Volkswagens, where they determined that the motor would need to be replaced at a cost of nearly $8,000. It seems that at some time an oil modifier of some type was added to coat the engine to mask symptoms and stop the sensors from triggering. Once the oil was changed, the problem started again. The repair shop requested that we reach out to Napletons Countryside Mazda directly, considering we have only traveled a total of 2167 miles total in the vehicle. After speaking with the Countryside Mazda Manager, Mr. Skylar Davis personally; as well as the owner Mr. Steve Napleton. We have basically been told that they will bear no responsibility for selling us a LEMON. We are responsible for covering the full repair bill. It’s wrong and unfortunate. This is a huge financial burden for our family and a poor way to conduct a business. Steer clear of this business!!!!!!!
The people are very friendly and genuinely look out for you. It was a very comfortable buying experience and I felt they handled everything with integrity. I am very pleased I bought my car here. Andrew Jakubczak (sales consultant), Skylar Davis (Sales Manager), Don Smith (sales Manager) made this a seamless experience for me. Would highly recommend purchasing from this dealership.
Polecamy Napleton Couintryside Mazda
Mielismy bardzo dobre doswiadczenie kupujac 2021 Mazde CX 30 z Napleton Countryside Mazda. Andrzej Jakubczak byl naszym sprzedawca i Skylar Davis managerem. Polecamy wszystkim polsko mowiacym kupujacym :)
I worked with Daniel Savage to purchase a new Mazda 3. He went over all of the features and was able teach me how to use the new APP. The experience was great and would definitely recommend. Thanks Danny!
Bait and Switch, call and ask the otd price
The other review on here is right, they do bait and switch tactics to get customers into the door. In this case they advertise “Certified” car at a reasonable price which is the bait and then you get there and they tell you the product is not certified and can be for about 1450 extra which is the switch. I told the sales person this is “bait and switch” which is illegal and he didn’t seem to know what the definition is so here is a definition from google “ the action (generally illegal) of advertising goods which are an apparent bargain, with the intention of substituting inferior or more expensive goods.”
Bought a used car from here. Great experience with Gilbert! Easy to talk with and very knowledgeable about the car industry Would do business with him again!
The easiest car shopping ever
The easiest car shopping EVER!!! Bought my 2017 Ford Escape Toni was very nice and extremely helpful. She made this experience so pleasant and easy. Absolutely no hassle
I bought my first car!
My sales rep, Danny, was super attentive and helpful in answering any question I and my girlfriend had. After discussing options, he went far and beyond and helped me get the car I wanted! I can't be more grateful for his help! 10/10 I would recommend this place to anyone who wants outstanding customer service!
Toni G. Was amazing could not ask for a better person to work with. Easy purchasing experience. I will be recommending to my friends. Great dealership.
I like this place The sellers was very nice person Thank you Gilbert miramontes