Reviews
Write a reviewI only looked at 1 vehicle but I did not wait long.
I only looked at 1 vehicle but I did not wait long. I was given an opportunity to take it for a test drive. It was a nice vehicle and was priced fairly. The salesman was friendly and informative.
I only looked at 1 vehicle but I did not wait long.
I only looked at 1 vehicle but I did not wait long. I was given an opportunity to take it for a test drive. It was a nice vehicle and was priced fairly. The salesman was friendly and informative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your great experience with us, Craig! Please let us know if there's anything else we can do to assist in your search.
Well there ad says they care but they never call back.
Well there ad says they care but they never call back. Owner is a no were to be found. Maybe the ads a digital make ups.
Well there ad says they care but they never call back.
Well there ad says they care but they never call back. Owner is a no were to be found. Maybe the ads a digital make ups.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We apologize that your call has not been returned. Please email us at feedback@cochran.com with your name and the best number to reach you at and we would be happy to pass that along to our management team. Thank you!
What if you cared
Excellent all the way around.
Excellent all the way around. Josh was awesome in helping us along every step of the way. Jose was so helpful with the test drive. Ryan made doing the paperwork almost enjoyable. Ben is a great manager. Thrilled with the car and thrilled with this dealership. No high pressure, just friendly and helpful.
Excellent all the way around.
Excellent all the way around. Josh was awesome in helping us along every step of the way. Jose was so helpful with the test drive. Ryan made doing the paperwork almost enjoyable. Ben is a great manager. Thrilled with the car and thrilled with this dealership. No high pressure, just friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for taking the time to share your great experience with us! We'll be sure to pass along your praise to our team. Hope you're enjoying your new car, and that we'll see you again soon!
I had an amazing buying experience here!
I had an amazing buying experience here! I thought my perfect car didn’t exist but Josh found it! It is obvious that he cares about his customers and finding them the perfect vehicle. He was so helpful during the entire process. Ryan in finance was also very helpful. Every single employee at this place worked together to make the whole process quick and smooth. Thank you to everyone here!
I had an amazing buying experience here!
I had an amazing buying experience here! I thought my perfect car didn’t exist but Josh found it! It is obvious that he cares about his customers and finding them the perfect vehicle. He was so helpful during the entire process. Ryan in finance was also very helpful. Every single employee at this place worked together to make the whole process quick and smooth. Thank you to everyone here!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great review! It's our pleasure to help you find your dream car. Thanks for choosing us, and we hope to see you again!
Stress free buying experience.
Absolute pleasure doing business with Trev and Ben. To be honest I absolutely hate all of the shady tactics that most car dealers employ. Most other dealerships I spoke to gave me the come in and let's see what we can do. Trev sent me a price quote by email on the vehicle I was interested in with everything listed. I stopped in to test drive the vehicle and to get a price on my trade in (which they were very fair with). I was happy with the price and with the trade value so I decided to purchase from them. 2023 Nissan Frontier Pro 4X.
Stress free buying experience.
Absolute pleasure doing business with Trev and Ben. To be honest I absolutely hate all of the shady tactics that most car dealers employ. Most other dealerships I spoke to gave me the come in and let's see what we can do. Trev sent me a price quote by email on the vehicle I was interested in with everything listed. I stopped in to test drive the vehicle and to get a price on my trade in (which they were very fair with). I was happy with the price and with the trade value so I decided to purchase from them. 2023 Nissan Frontier Pro 4X.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Ralph! It's our pleasure to provide a simple and straightforward sales experience. We appreciate you choosing us, and hope you're enjoying your new Frontier!
Worst experience ever.
Absolutely the worst attempted buying experience ever. I live out of state and needed a suitable replacement vehicle asap. Called about purchasing an Infiniti at Cochran Nissan. My mother was paying for the vehicle in full to expedite the process. After 5 days of 1st being told the price was absolutely non-negotiable and the dealer telling me its illegal for my own mother to pay for my vehicle and waiting on their legal team to figure it out, I see online that they DROPPED the "non-negotiable" price. 10 minutes later I receive a call telling me they sold the vehicle despite being in the middle of purchasing it, offering a deposit on it from the start, submitting all the documentation, etc. Shady, underhanded, untrustworthy, and clearly liars. Do NOT waste your time with this dealership.
Worst experience ever.
Absolutely the worst attempted buying experience ever. I live out of state and needed a suitable replacement vehicle asap. Called about purchasing an Infiniti at Cochran Nissan. My mother was paying for the vehicle in full to expedite the process. After 5 days of 1st being told the price was absolutely non-negotiable and the dealer telling me its illegal for my own mother to pay for my vehicle and waiting on their legal team to figure it out, I see online that they DROPPED the "non-negotiable" price. 10 minutes later I receive a call telling me they sold the vehicle despite being in the middle of purchasing it, offering a deposit on it from the start, submitting all the documentation, etc. Shady, underhanded, untrustworthy, and clearly liars. Do NOT waste your time with this dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dan, thank you for bringing this to our attention. Our leadership team will be reaching out to you regarding our processes for out of states delivery and 3rd party funds. Thank you.
The nicest car buying experience we’ve ever had!
The nicest car buying experience we’ve ever had! Jeff worked hard so we didn’t have to! He found the exact car we were looking for and kept us informed every step off the way! We have really felt valued and will go back there when we need our next Nissan for sure!
The nicest car buying experience we’ve ever had!
The nicest car buying experience we’ve ever had! Jeff worked hard so we didn’t have to! He found the exact car we were looking for and kept us informed every step off the way! We have really felt valued and will go back there when we need our next Nissan for sure!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your great review! We will pass along your kind words. We appreciate you choosing us and hope to work with you again in the future- please let us know if there's anything else we can do to help!
We’ve now purchased FOUR new NIssan vehicles from Quinn...
We’ve now purchased FOUR new NIssan vehicles from Quinn Sassone, and we keep going back because the quality of the dedication we get from the Cochran team and from Quinn. Great place, great help.
We’ve now purchased FOUR new NIssan vehicles from Quinn...
We’ve now purchased FOUR new NIssan vehicles from Quinn Sassone, and we keep going back because the quality of the dedication we get from the Cochran team and from Quinn. Great place, great help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your loyalty and your positive feedback so much! It's been a pleasure making sure that you are happy on the road. We look forward to continuing the Nissan streak in the future!
Ripped off!!
To anyone who owns a 2017 Nissan Pathfinder... If you drop something (like a cell phone) under the 3rd row seat, there is no way to get it out unless they remove the seat. And if you bring your Pathfinder to the Cranberry Nissan Service Center, they will not tell you they have to do that and will not give you a heads up that it is going to cost $134 to get your phone! The SERVICE MANAGER (Chris Brody) told me he was doing me a favor and they should have charged me more for the service. JUST WOW! What horrible customer service!! I did not agree to these charges and would have purchased a new phone. ABSOLUTELY Ridiculous! Thank you Chris and the rest of the Cochran Nissan service team for ripping me off today! 😢
Ripped off!!
To anyone who owns a 2017 Nissan Pathfinder... If you drop something (like a cell phone) under the 3rd row seat, there is no way to get it out unless they remove the seat. And if you bring your Pathfinder to the Cranberry Nissan Service Center, they will not tell you they have to do that and will not give you a heads up that it is going to cost $134 to get your phone! The SERVICE MANAGER (Chris Brody) told me he was doing me a favor and they should have charged me more for the service. JUST WOW! What horrible customer service!! I did not agree to these charges and would have purchased a new phone. ABSOLUTELY Ridiculous! Thank you Chris and the rest of the Cochran Nissan service team for ripping me off today! 😢
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are sorry to hear that your experience what not what you had hoped. If you would like clarification on our pricing, please email our Customer Care team at feedback@cochran.com.
Great Deal and Great Service!!!
I just happened to stop in the dealership on Saturday Steve Ball came up and created me and discussed the new 2021 40th Anniversary Maxima, I told him I was interested but had a event to get to. He took my information and contacted within an hr and sent me what I needed and then on Monday went in to the dealership and we closed the deal!!!! Steve went above and beyond to get this deal done and was AWESOME to work with!!! We definitely recommend Steve and this dealership to anyone purchasing a new vehicle. And, Mark in their service department is good to work with too.
Great Deal and Great Service!!!
I just happened to stop in the dealership on Saturday Steve Ball came up and created me and discussed the new 2021 40th Anniversary Maxima, I told him I was interested but had a event to get to. He took my information and contacted within an hr and sent me what I needed and then on Monday went in to the dealership and we closed the deal!!!! Steve went above and beyond to get this deal done and was AWESOME to work with!!! We definitely recommend Steve and this dealership to anyone purchasing a new vehicle. And, Mark in their service department is good to work with too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
So glad you had a great experience, Nathan! It's our pleasure to exceed your car-buying expectations. We look forward to seeing you and your new Maxima on the road!