Reviews
Write a reviewJesse Parker helped me and was awesome!!! Would highly...
Jesse Parker helped me and was awesome!!! Would highly recommend to any family and friends!
Went to look at a kona for gf. It was sold so they showed...
Went to look at a kona for gf. It was sold so they showed us a Tuscan. Drove it and fell in love. They were firm on price and unwilling to negotiate. Only offered 6 k on trade. Got annoyed then drove to Jim Shorkey. They closed at 5 but showed a Tuscan and gave us 9k on trade and 1k off price. Signed deal T 8pm and got a vehicle with only 15k and 7k cheaper overall vs buying at Cochran prices
Hi Jonathan, we’re very sorry that that was your experience with us. Based on the current vehicle condition and the amount of work needed to bring the vehicle to a retail-ready state, our team offered $8,000. The 3rd party valuation from Kelly Blue Book was $6,500. We recognize that as a customer, you have a job to do; to find the very best deal. However, we must ensure that we are offering customers the best value. The fact that you located our vehicle is proof of that. We wish you the best with your recent purchase.
The Price was way off and there was no attempt to help me...
The Price was way off and there was no attempt to help me find something else. They blamed your site listing for the wrong price
Thanks for taking the time to leave us a review. Very sorry your experience wasn’t what we expect from our team. Your comments will be shared with the rest of the team. If you would like to further discuss your experience, feel free to reach out to our Customer Care team at feedback@cochran.com.
Outstanding professionalism
Absolutely outstanding service. Tim Erwin was the sales man I dealt with and he was absolutely amazing. The time and dedication he showed to helping me select my next vehicle was something that has been lost. He was dedicated and extremely professional. I didn’t feel rushed while we talked. The facility it’s self was pristine and the other staff were just as amazing. 10/10 would recommend to a friend. I will be going there for all future purchases.
Glad to learn your experience was a positive one. It is our pleasure to help you find the right vehicle at your pace. We look forward to seeing you on the road!
Fast and Friendly Service
I took my car in for a state inspection and an oil change I didn't have an appointment so I figured I would be waiting around for a while for it to get done. The service advisor took it right in and I had it back with in 45 minutes. I was really impressed on how quick and efficient they were to get it done for me. They also filled up my fluids as well which was a plus for me. You guys rock!
Thank you so much for your kind words, Martin. It is our pleasure to efficiently take care of your service needs. We look forward to seeing you again soon.
New Silverado
Only place I will buy from! Great experience all around. Bought a 21 Silverado from #1 Cochran and could not be happier. Highly recommend .
We appreciate the kind words and your loyalty, Brian! It is a pleasure to help you find the right vehicle. There's no doubt that you will love your new Silverado.
Awesome Experience!
I had the best experience with #1 Cochran Chevrolet, I enquired about a specific vehicle online, and they had it all spit shined and ready for me when I arrived. The sales management staff were super helpful and I liked how the whole deal could be worked off of an Ipad. When I went to sign papers to finalize my purchase the finance manager was so through with all of the paper work and she answered any questions I had. I also appreciated how my sales consultant Brandon went over the entire vehicle with me ensuring I would feel just as comfortable with it as I had my past Equinox. He also made the whole experience fast and easy, I was in and out in less than 2 hours. The hand off to their service department was seamless to helping me schedule my first service appointment, to giving me a tour of the whole dealership. This was truly the best experience I have had ever purchasing a vehicle.
Thank you for your awesome feedback, Carol! It is our pleasure to make this automotive experience a good one for you. We look forward to seeing you on the road.
Awesome!
It was a Very fast and easy process. My salesman was knowledgeable and professional. Had a fun car buying experience! 10-10 would recommend to everybody!
Thanks for the kind words & recommendation, Chris! We're happy to hear your buying experience was a good one. It is our pleasure to help you find the right vehicle. We look forward to seeing you on the road.
Horrible
Can’t buy a car from anyone that isn’t truthful. Was there to buy an SUV. I saw the price on line and when I got there they tried charging me more. When asked the manager laughed and said... OH WELL WE TRIED(referring to overcharging)
Thank you so much for your kind words. It is our pleasure serving you. We look forward to seeing you again soon.
NO PLEASE!
Process and people. Pretty easy right? Not here. The seemingly easy buying process was diluted with a system that didn’t work, wouldn’t load from IPad to computer and a disorganized management team. 2-3-2020
We're very sorry to hear about your experience. If you would like to speak to a member of our Customer Care team, please email feedback@cochran.com.