Sterling McCall Acura Sugar Land

Lies after Lies, not a trusted dealership....worst experience I've ever had with a dealership. Damaged my car with their complementary "hand" wash. ... First and foremost, false advertising as they run the car through machine wash even though clearly stated on the bill as a handwash. They damaged the hood by trying to take bird poop out and scratched up the areas and took the paint off. The manager and advisor said it wasn't them and did not take responsibility for it. Even though it wasn't there before I brought it in and they said they couldn't tell when I brought it because the car was "dirty" and it was under their shade so they couldn't see it, and that's why they didn't make a note on their report. All lies, they scratched up my car and won't do anything about it. Also insinuated that when I came to check my car after it was ready that I went to the front to check the hood like I knew it was there before. I think most people always check their car after they get it back from the mechanic or dealer and the sun was blazing at the scratches so it wasn't very hard to miss it. The only reason I brought the 2019 TLX is that it failed the ECG portion of the state inspection. I brought the car one week ago and they said they couldn't do anything about it and just need to drive it. Then when I brought it back a week later after it failed again they were able to reset the computer codes and fix it, something they could have done the first time I brought it in. I tried to bring it in twice before and once they called and canceled my appointment said, don't bring it in just drive it. After driving 300 plus miles and still not able to pass the inspection they were able to take me in. I ended up having to pay for state inspection twice, even though I didn't ask for the dealership to do the state inspection I just wanted the codes to be ready so I can take it back to the original place I failed the inspection and get it passed. The dealer only drove 2 miles on it to get the ECG code ready. So obviously they could have fixed it the first time I brought it. Horrible service, in the end, damaged my car and now I have to take it to a body shop to get it fixed. They said they could send it to their detail for $300 and charge me but still wouldn't fix the paint they took off and would need to go to the body shop to have it repainted. Will never come back to this dealership and horrible experience with Acura now in general. Doesn't take responsibility for the damages they cause. Beware, and be sure to take pictures before taking it in for service and also probably best to turn down the complimentary car wash.

Staff was exceptionally helpful, wait time was reasonable. Facility very clean and drinks - cold and hot available free of charge. Service was fast too.

Appointment time for service was spot on. Additional maintenance work was completed on time as promised. Broderick was great to work with. Convenient location... too.

My visit was quite pleasant and the atmosphere made it go by faster than expected. My advisor Margo was very friendly and helpful. She consistently updating... me on my car's status. I also thought the videos from the technician were great additions to my experience. I definitely plan to come back.

Good customer service and detailed information about the repair and well addressed and convinced properly to feel us comfortable to do the repairs and... also delivered on time

The team was great to work with and very fair. This is a very nice, new dealership. We recommend Sterling McCall Acura Sugar Land for your new or used... car shopping.

On time oil change and very nice representative. Clean and well maintained lounge area for the customers to sit and wait while their car is being serviced.

From the time we called to ask about the service to the minute we left the shop this experience was nothing short of fabulous. Calling to make the appointment... was great - thanks, Damian - and every step of the service was perfect. Looking forward to another great experience!

I bought a car 16 years ago from sterling mcall. In total it is the 4th car bought from this dealership. My family was recommended to us more then 20 years... ago. I have referred people here and would recommend others as well.

On Nov 11 went in to purchase a new 2021 TLX it was a rather warm day. The car was awesome salesman was great financing was adequate. Though it did take... 6 days to secure financing. 16 days later still being harassed because my trade has not been paid off. A cold snap hit and we noticed the driver seat was wrinkled and seat back was wrinkled. 94 miles on leather seats. Took this to the dealership and service advisor and shop forman said this was normal? Normal for 95 mile "yes all acura seats do that" so I have a passenger seat and a worn driver seat. I emailed the General Manager and no one contacted me. I tried to call and left messages no response. I resulted to calling Acura USA and to this point a week later Acura and Sterling Mcall have not contacted me expect to say I will get a survey and give me 5 stars and the actual survey.