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Van Bortel Subaru of Rochester

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 6:30 AM - 8:00 PM

Van Bortel Subaru of Rochester Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

6:30 AM - 8:00 PM

Tuesday

6:30 AM - 8:00 PM

Wednesday

6:30 AM - 8:00 PM

Thursday

6:30 AM - 8:00 PM

Friday

6:30 AM - 8:00 PM

Saturday

6:30 AM - 8:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2019

Van Bortel Subaru has been the most loved (and most loving) Subaru dealership in the Rochester and Finger Lakes region for the past 28 years. As one of the largest Subaru retailers in the nation and the #1 Subaru dealership in New York State, we are excited to open a second location in the area that we've been serving for nearly three decades.

...



We're all about "LOVE. At 2 Locations" so no matter which location works for you, our love will be the same. We know what our customers want. We know what our customers deserve. It's the Van Bortel experience. It's LOVE. Find it at Van Bortel Subaru of Rochester and Van Bortel Subaru of Victor.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
75 lifetime reviews. Includes reviews of Van Bortel Subaru of Rochester from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 30, 2019

    I visited the three dealerships in my area. This dealership stood out. It was a pleasant, no pressure experience They were willing to deal also. This... dealership had good support after the sale with their owners classes where you can ask questions after the purchase. This dealership now has two locations that makes it closer for service.

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeremy Vitale

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    September 30, 2019

    No pressure buying experience, very attentive service experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.... If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    September 30, 2019

    We had the ability to wander and look at cars we liked. Went into beautiful showroom to ask questions met Simo, we were treated with respect kindness nothing... pushy, awkward feeling or pressure. We got a great trade in amount and a good deal on our new crosstrek This is the last and only dealership we and our family will be using in future

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Simo Hatzipapas

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    September 29, 2019

    I returned to Van Bortel's dealership four months after purchasing my 2016 Suburu Forester. I wasn't sure if I wanted to keep it because i wasn't sure... it fit my needs. I was concerned about its seemingly over- size frame as well as the increased rollover factor of SUV vehicles. Ben Azam met me in the showroom and my fears began to fade. He assured me that the dealership was committed to my happiness with whatever vehicle I chose. He listened to my needs and began showing me smaller vehicles, like the Impreza and the CrossTrek to test drive. In addition, he went to the National Highway Traffic Safety Administration (NHTSA) website and I was able to read the stats about my 2016's rating for potential rollover, from an unbiased source. These facts, coupled with my test driving of other models helped me arrive at a conclusion I could happily live with. I commend Ben for his professionalism, patience and genuine concern for my satisfaction. I am deeply grateful for his employ at your dealership. I will continue to recommend Subaru, especially the West Henrietta dealership, to friends and family.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 25, 2019

    Awesome experience. Best I ever had for buying a car and getting it serviced

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive revie...w. We hope you continue to choose us for all your automotive needs! Take care!

  • 5.0 out of 5
    September 23, 2019

    Just a pleasant and stress free experience. Everyone was nice and when I had questions they answered the phone. Got what I wanted and on time.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeremy Vitale

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    September 21, 2019

    The crew deliver great service im a short time. Unlike MOST other dealers, these guys are transparent in sales and pricing, they are straightforward and... don't attempt to pull shady tricks (I had one shady experience at "D" and 2 at "H", really unpleasant) Subaru people are ones that I fully trust, from multiple experiences when I needed them. The dealership environment at Subaru makes the waiting time pass quickly; Ckean, generous and comfortable. TBH. their after- sales service is making me pre-decide what's my next car is gonna be.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 19, 2019

    Good experience. Met some nice people in the waiting area, which was very nice. The service took a little more time than estimated, but very pleased with... the service overall.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Vince Bovenzi

    Sales Consultant

    (5.0) 7 reviews

  • 5.0 out of 5
    September 18, 2019

    From the minute I stepped foot in the dealership to pick up my new 2020 Subaru Accent Limited I was so impressed. From our greeting at the desk to our... short wait in the nice wait room, to the snacks offered to just the overall general kindness and good feeling I felt, I would highly (and I have already) recommend Van Bortel to my friends and family. Loving my new ride, it does just about everything for me except drive!!!!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Hryhorenko

    Finance Manager

    (4.8) 6 reviews

  • 2.0 out of 5
    September 16, 2019

    Have had the vehicle in twice within the first few months. Repairs were poorly done and interior left falling apart and greasy. No follow up from manager... after told to expect a call.

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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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