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Van Bortel Subaru of Rochester

(213 reviews)
Visit Van Bortel Subaru of Rochester
Sales hours: 9:00am to 7:00pm
Service hours: 6:30am to 8:00pm
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Sales Service
Monday 9:00am–7:00pm 6:30am–8:00pm
Tuesday 9:00am–7:00pm 6:30am–8:00pm
Wednesday 9:00am–7:00pm 6:30am–8:00pm
Thursday 9:00am–7:00pm 6:30am–8:00pm
Friday 9:00am–6:00pm 6:30am–8:00pm
Saturday 9:00am–5:00pm 6:30am–8:00pm
Sunday Closed Closed

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New (585) 673-7282 (585) 673-7282
Used (877) 822-0968 (877) 822-0968
Service (585) 617-0284 (585) 617-0284

Inventory

See all 272 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2019.
Where kindness comes standard. At Van Bortel Subaru, we believe in building lifelong relationships with our customers and being a positive force in our community. It's been our Love Promise since 1991. Thank you for trusting us to serve you.

Service center

Phone number (585) 617-0284

Service hours

Monday
6:30am–8:00pm
Tuesday
6:30am–8:00pm
Wednesday
6:30am–8:00pm
Thursday
6:30am–8:00pm
Friday
6:30am–8:00pm
Saturday
6:30am–8:00pm
Sunday
Closed

Meet our employees

Reviews

(213 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Subaru of Rochester from DealerRater.

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I had a great experience from the first phone call to

I had a great experience from the first phone call to delivery even a month later if I have a question it’s answered quickly. Couldn’t have had a better buying experience!

I had a great experience from the first phone call to

I had a great experience from the first phone call to delivery even a month later if I have a question it’s answered quickly. Couldn’t have had a better buying experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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The staff are professional, ethical and fair to do

The staff are professional, ethical and fair to do business with. The delivery went well and the hybrid Forrester is a terrific product. They are responsive to questions and requests. The only negative is that I purchased the auto one month ago and still have not received the permanent registration (understandable given the volume of cars they sell, and the sloth-like pace of NYS-DMV).

The staff are professional, ethical and fair to do

The staff are professional, ethical and fair to do business with. The delivery went well and the hybrid Forrester is a terrific product. They are responsive to questions and requests. The only negative is that I purchased the auto one month ago and still have not received the permanent registration (understandable given the volume of cars they sell, and the sloth-like pace of NYS-DMV).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Great dealership with fantastic people.

Great dealership with fantastic people. I've bought 2 Outbacks and 1 Leagacy from Vince over the last 7 years and will certainly buy again in the future

Great dealership with fantastic people.

Great dealership with fantastic people. I've bought 2 Outbacks and 1 Leagacy from Vince over the last 7 years and will certainly buy again in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Their cars are the best out there, and the people are

Their cars are the best out there, and the people are great to work with! They work with you and your budget.

Their cars are the best out there, and the people are

Their cars are the best out there, and the people are great to work with! They work with you and your budget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Van Bortel Subaru of Rochester made it easy for me to buy

Van Bortel Subaru of Rochester made it easy for me to buy a new crosstrek. The transaction was professional. I was never rushed. Everything went smooth. I will buy from them again.

Van Bortel Subaru of Rochester made it easy for me to buy

Van Bortel Subaru of Rochester made it easy for me to buy a new crosstrek. The transaction was professional. I was never rushed. Everything went smooth. I will buy from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Fantastic!

Fantastic! The entire car purchasing experience was the best one my wife and I have ever had! Chris, Drew and Ken were friendly, courteous, and extremely helpful in making our Subaru Forester purchase a pleasant one for both of us.

Fantastic!

Fantastic! The entire car purchasing experience was the best one my wife and I have ever had! Chris, Drew and Ken were friendly, courteous, and extremely helpful in making our Subaru Forester purchase a pleasant one for both of us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Great dealership great people!

Great dealership great people! It was a very easy car buying experience. 10/10 stars

Great dealership great people!

Great dealership great people! It was a very easy car buying experience. 10/10 stars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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This is my second Subaru Forester purchase with Vince at

This is my second Subaru Forester purchase with Vince at Van Bortel. Both times have been a great experience! Vince is knowledgeable and very quick to respond to any questions. After the purchase, the appointments with the LOVE staff to go over all the electronic features was extremely helpful.

This is my second Subaru Forester purchase with Vince at

This is my second Subaru Forester purchase with Vince at Van Bortel. Both times have been a great experience! Vince is knowledgeable and very quick to respond to any questions. After the purchase, the appointments with the LOVE staff to go over all the electronic features was extremely helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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These people really do things right.

These people really do things right. They are remarkedly upfront and their follow-through is outsta,\.

These people really do things right.

These people really do things right. They are remarkedly upfront and their follow-through is outsta,\.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

A total pleasure. You people are outstanding.

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I am a senior and over the years I have purchased many

I am a senior and over the years I have purchased many new automobiles, but never did I have a better buying experience than I did at Van Bortel Subaru. My salesperson, Shawn Pies, was the best salesperson anyone could ask for. He gave me a fair price and answered all my questions. In fact, all the people having to do with my purchase were the best at their jobs and easy to work with.

I am a senior and over the years I have purchased many

I am a senior and over the years I have purchased many new automobiles, but never did I have a better buying experience than I did at Van Bortel Subaru. My salesperson, Shawn Pies, was the best salesperson anyone could ask for. He gave me a fair price and answered all my questions. In fact, all the people having to do with my purchase were the best at their jobs and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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