Van Bortel Subaru of Rochester

4.9
(131 reviews)
Visit Van Bortel Subaru of Rochester
Sales hours: 9:00am to 6:00pm
Service hours: 6:30am to 8:00pm
View all hours
Service Sales
Monday 6:30am–8:00pm 9:00am–7:00pm
Tuesday 6:30am–8:00pm 9:00am–7:00pm
Wednesday 6:30am–8:00pm 9:00am–7:00pm
Thursday 6:30am–8:00pm 9:00am–7:00pm
Friday 6:30am–8:00pm 9:00am–6:00pm
Saturday 6:30am–8:00pm 9:00am–5:00pm
Sunday Closed Closed
New (585) 673-7282 (585) 673-7282
Used (585) 617-0568 (585) 617-0568
Service (585) 617-0284 (585) 617-0284

Inventory

See all 93 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2019.
Van Bortel Subaru has been the most loved (and most loving) Subaru dealership in the Rochester and Finger Lakes region for the past 28 years. As one of the largest Subaru retailers in the nation and the #1 Subaru dealership in New York State we are excited to open a second location in the area that we've been serving for nearly three decades.

We're all about "LOVE. At 2 Locations" so no matter which location works for you our love will be the same. We know what our customers want. We know what our customers deserve. It's the Van Bortel experience. It's LOVE. Find it at Van Bortel Subaru of Rochester and Van Bortel Subaru of Victor.

Service center

Phone number (585) 617-0284

Service hours

Monday
6:30am–8:00pm
Tuesday
6:30am–8:00pm
Wednesday
6:30am–8:00pm
Thursday
6:30am–8:00pm
Friday
6:30am–8:00pm
Saturday
6:30am–8:00pm
Sunday
Closed

Reviews

4.9
(131 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Thank you to Tim Young for being such a thoughtful and...

Thank you to Tim Young for being such a thoughtful and helpful service advisor. He is the best there is! Well worth the extra miles to head down there.

Dealer response

Te, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

5.0

Why do I drive from Hilton past West Herr and past...

Why do I drive from Hilton past West Herr and past Cortese all the way down W. Henrietta Rd. to VanBortle? Two words: Tim Young! Tim is the best service advisor around. Cortese used to have him. Van Bortle is lucky to have him now. Thanks Tim!!!

Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

This is my 3rd Subaru from Van Bortal, so have come to...

This is my 3rd Subaru from Van Bortal, so have come to expect an uncomplicated, experience, with no pressure...but this time, with Ben's help, I can actually describe it as having been "fun". He was extremely knowledgeable about the car, all the features, etc...but the whole thing felt like talking with a really interesting friend who, by the way, sells cars...drove away feeling extremely satisfied and content...Kitty has managed to craft a delightfully uncomplicated process in a field with can be the poster child for complicated and stressful/fraught with doubt, and then hiring a group of incredibly competent and friendly people who are there to assist you.....all that added to the fact that Subarus are such great cars!!! thanks Ben!!!

Dealer response

Hi Ann, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

5.0

Shawn and Stephanie made our Daughter's first car buying...

Shawn and Stephanie made our Daughter's first car buying experience so much fun. The transparent pricing is wonderful with Van Bortel as always but the reason we keep coming back is the people. This is the fifth car we have purchased with Van Bortel.

Dealer response

Hi Jen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

5.0

I trust Van Bortel

It is great to be treated with quality care and respect.

Dealer response

Thank you so much for your great review Gorgo!

2.3

VanBortel Subaru dealership is not very good

Kitty Vanbortel met with me for an hour and instead of asking what could we do better she wanted to excuse the employees actions. Not a place ii would buy from again.

5.0

Exceptional!

Vanbortel Subaru provides the best in every aspect of owning a vehicle from sales to service, and beyond. I would recommend them without hesitation!

Dealer response

Thank you for the amazing recommendation, Mark! It motivates us to keep excelling for each and everyone of our valued customers, thanks again!

5.0

maggie ridge was salesperson. thank God a woman...

maggie ridge was salesperson. thank God a woman salesperson. I was well prepared before I went to van bortel. I just needed to drive 2 cars before I bought mine. best car buying experience. good tech support. highly recommend this dealer

Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Maggie Ridge! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Consumer response

Happy New Year!

5.0

Van Bortel did an excellent job of explaining the...

Van Bortel did an excellent job of explaining the technology on my new car. I have never been disappointed with their dealership. I am very pleased with the total experience of buying and receiving my new car.

Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

5.0

The best car buying experience ever! I came to Van Bortel...

The best car buying experience ever! I came to Van Bortel after having a bad experience at a different Subaru dealer in the area, and I'm so glad I did. Not only were they transparent, responsive, and personable.. but they also got me more car for less money than the other dealer would have, and gave me way more money for my trade in. I cannot reccomend them highly enough. There was none of the sleeziness that I normally associate with car dealers. I felt like family from the first contact with the staff.

Dealer response

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Read all 131 reviews