Van Bortel Subaru of Rochester

I visited the three dealerships in my area. This dealership stood out. It was a pleasant, no pressure experience They were willing to deal also. This... dealership had good support after the sale with their owners classes where you can ask questions after the purchase. This dealership now has two locations that makes it closer for service.

No pressure buying experience, very attentive service experience.

We had the ability to wander and look at cars we liked. Went into beautiful showroom to ask questions met Simo, we were treated with respect kindness nothing... pushy, awkward feeling or pressure. We got a great trade in amount and a good deal on our new crosstrek This is the last and only dealership we and our family will be using in future

I returned to Van Bortel's dealership four months after purchasing my 2016 Suburu Forester. I wasn't sure if I wanted to keep it because i wasn't sure... it fit my needs. I was concerned about its seemingly over- size frame as well as the increased rollover factor of SUV vehicles. Ben Azam met me in the showroom and my fears began to fade. He assured me that the dealership was committed to my happiness with whatever vehicle I chose. He listened to my needs and began showing me smaller vehicles, like the Impreza and the CrossTrek to test drive. In addition, he went to the National Highway Traffic Safety Administration (NHTSA) website and I was able to read the stats about my 2016's rating for potential rollover, from an unbiased source. These facts, coupled with my test driving of other models helped me arrive at a conclusion I could happily live with. I commend Ben for his professionalism, patience and genuine concern for my satisfaction. I am deeply grateful for his employ at your dealership. I will continue to recommend Subaru, especially the West Henrietta dealership, to friends and family.

Awesome experience. Best I ever had for buying a car and getting it serviced

Just a pleasant and stress free experience. Everyone was nice and when I had questions they answered the phone. Got what I wanted and on time.

The crew deliver great service im a short time. Unlike MOST other dealers, these guys are transparent in sales and pricing, they are straightforward and... don't attempt to pull shady tricks (I had one shady experience at "D" and 2 at "H", really unpleasant) Subaru people are ones that I fully trust, from multiple experiences when I needed them. The dealership environment at Subaru makes the waiting time pass quickly; Ckean, generous and comfortable. TBH. their after- sales service is making me pre-decide what's my next car is gonna be.

Good experience. Met some nice people in the waiting area, which was very nice. The service took a little more time than estimated, but very pleased with... the service overall.

From the minute I stepped foot in the dealership to pick up my new 2020 Subaru Accent Limited I was so impressed. From our greeting at the desk to our... short wait in the nice wait room, to the snacks offered to just the overall general kindness and good feeling I felt, I would highly (and I have already) recommend Van Bortel to my friends and family. Loving my new ride, it does just about everything for me except drive!!!!

Have had the vehicle in twice within the first few months. Repairs were poorly done and interior left falling apart and greasy. No follow up from manager... after told to expect a call.