Van Bortel Subaru of Rochester

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
48 lifetime reviews. Includes reviews of Van Bortel Subaru of Rochester from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 15, 2020

    Everyone involved in the sale was friendly and helpful. I especially love the fact that they publish their price list in great detail so that customers... can compute exactly what their built car will cost at Van Bortel. I was also grateful for the time spent teaching me and letting me try out the new technologies, as well as the offer of an additional session if needed. They gave me a great price on my trade-in, and a discount for accepting a color that I did not really like. The only complaint I have is with the installation or lack of it of the options I chose. The crossbars were installed backwards, causing a lot of whistling noise; the floor mats were not installed, but left in the storage compartment. When I did go in to have some canoe tiedowns installed, the service department left grubby handprints all over the passenger compartment. So that leaves me a little hesitant about going to Van Bortel for service, but otherwise my experience with them was stellar.

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    Shopped for a new car
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    Dealer Response

    We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Zzz. Thank you and we hope to see you aga...in!

  • 5.0 out of 5
    October 12, 2020

    Beautiful facility with really nice people working there...clear explanation of the car and available warranty...Ben gave me a clear price with no pressure...I... really appreciated the clarity in making the deal! I also appreciated the special efforts to maintain safety during the Covid virus.

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    Van Bortel Subaru of Rochester

    Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.... Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

  • 5.0 out of 5
    October 8, 2020

    excellent experience,drove 30 miles to get there for some service issues, i arrived about 20 minutes before my appointment,and they took me right in ,after... oil change ,alignment i was on my way id say 35 minutes ,the alignment is perfect!!the rattle in my exhaust is gone didnt even mention it,they went above and beyond,thanks kelly bailey,definitely made a life time customer here

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  • 5.0 out of 5
    September 23, 2020

    By far the best dealership I've purchased a vehicle from! I'm very picky and quite frankly not easy to deal with when shopping for vehicles. I don't... like to be bothered while I look around and VanBortel is my favorite place to shop for vehicles. They allow you to window shop and when you are ready to discuss a vehicle that you like, they are patiently waiting to help. I've never been pressured by any sales person shopping at VanBortel and my next vehicle will be from VanBortel! Excellent customer service and great employees! Keep up the great work Kitty, well done!

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  • 5.0 out of 5
    September 23, 2020

    By far the best dealership I?ve purchased a vehicle from! I?m very picky and quite frankly not easy to deal with when shopping for vehicles. I don?t... like to be bothered while I look around and VanBortel is my favorite place to shop for vehicles. They allow you to window shop and when you are ready to discuss a vehicle that you like, they are patiently waiting to help. I?ve never been pressured by any sales person shopping at VanBortel and my next vehicle will be from VanBortel! Excellent customer service and great employees! Keep up the great work Kitty, well done!

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    Came in for service or repair
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  • 5.0 out of 5
    September 22, 2020

    Love this dealership, both in Victor and in Rochester (West Henrietta Rd.) Reparis are always well-done, with friendly and informative reports after work... is done.

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    Came in for service or repair
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    Dealer Response

    Nancy, thanks for your great review, and for giving our dealership such a high star rating! We look forward to your next visit! Take care!

  • 5.0 out of 5
    September 10, 2020

    I originally began my VanBortel relationship in Victor. My wife wanted and we purchased a 2004 Subaru Forester. In 2019, she wanted to try a new Forester... using a lease. This we did. Fast forward to today, My wife wanted to trade to a preowned 2017 Forester Limited and this we did, recently. She is much more satisfied with the 2017 Forester Limited. It has fewer "man-machine" (bells and whistles) interface challenges for her. We purchased this 2017 by trading in my 2007 Toyota Sienna XLE. I plan to use the 2019 until the end of the lease. Then I will decide what to do for my next vehicle. Thank Vince Bovenzi and all the supporting team members. The process was facilitated by these fine people. I plan to solicit the people at Van Bortel as we go forward with out two Subaru Forester vehicles. Please contact me with any questions you may have. Stephen A. Bonacci

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  • 1.0 out of 5
    August 28, 2020

    I took our Subaru for an Air Bag recall. Since I live an hour away I had requested at the time I made the apt two weeks prior to assure that a rental... vehicle be available. Unfortunately they did not have a car available. No one called me that morning to inform me and suggest that I reschedule. I wasted two hours and gas. This was my first visit to the Victor location and it will be my last. I had planned to have them quote me for new shocks and struts but will now take my business elsewhere. Love my Outback but will not purchase a new one there.

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  • 5.0 out of 5
    August 24, 2020

    Now that I have moved to Rochester NY, It is so nice to have a first-rate dealer that I can unhesitatingly count on to provide the best possible service... at a fair price. They are convenient and courteous and I always know that the work will be done right. In other places I have lived I found myself rotating between different service providers in hopes that one of them would catch what the others missed.

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  • 5.0 out of 5
    August 24, 2020

    Everyone was super friendly and willing to help out in all aspects of the buying process. My Sales Associate was Awesome and would get back to me quickly... with all questions or any help!

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    Shopped for a new car
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    Dealer Response

    Becky, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional... needs or questions, we will be more than happy to assist you! Safe travels!

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