Gator Ford

Hello, My trouble with Gator Ford started out innocent enough, I brought my 2022 F250 to GF for an oil change and tire rotation 01/07/26-before a 10 day trip to 4 states around 2000 miles, The Service adviser told me he thought I could get a free oil change if they found and leak and not surprisingly they found one, Just thought I would add my truck had a oil change there previously 07/16/25 and no problem was found, He said I had enough ford rewards to cover the tire rotation, Then he asked if I felt any issues with the Transmission and the Truck is still under warranty, I explained that last summer it had shifted a little hard but nothing too serious, He then advised me to let them take a look at the transmission and upgraded the parts that are known to fail ?, He explained that it would take some time and he would give me a loaner, I explained our family is leaving the following day, He said when we got back to drop it off and he would have the loaner waiting, The truck was flawless the entire trip, Snow, Ice, 7 percent grade I mean Great, So when we returned I dropped it off 01/20/26, He lined us up in a loaner and said no worries Ford will cover all of it, So one week into the diagnostic and I reach out to Brandon to find out what’s going on, He calls back and explains they are having problems with Parts? He said it would be another week? I this point I am feeling like Service adviser has turned into service salesman and they are needing work? After I receive the truck he explained they pulled the Transmission and changed out some things 01/30/26, Then after they reinstalled the Transmission it started leaking 02/04/26 Invoice Date ????, But he assured me everything is fine 01/30/26 Pickup Date, After driving the truck back and forth to work i noticed vibration in the truck but with stop and go traffic it was hard to feel it and where it originated, Then the family wanted to take a day trip on the weekend, After getting on the interstate immediately after getting past 50mph something wasn’t the same, I then tried to accelerate and had to back off from 70mph on the interstate, The vibrations were so intense, Tried to drop it off that day but my Service Salesman was off, Monday afternoon 02/09/26 I dropped it back off with Gator Ford and the Service Salesman explained they would take care of it, On the second day he called and explained they test drove the truck and felt the vibration and they determined all 4 Tires were bad, and it would need an alignment, I asked him why we just traveled 900 miles on a trip and had no vibration and after I picked up my truck after 2 weeks with Gator Ford the truck now has a vibration, Brandon Murray said the tires look new and I should go back to whoever installed them, After explaining again the tires are little over 1 year old and have around 10,000 miles on them he then suggested 4 new tires again and alignment, The quote was around $1900.00, at this point I realized the Gator Ford Service Team had milked Ford Motor Company for all the Warranty and rental car reimbursement money they could through myself and my truck, So at this point some lessons are harder than others, I hope this personal review helps at least one person from falling for the Gator Ford Service departments Practices and lack of Customer service!!! Never Again!!! Mark Kirk

Made me waste an hour of my time to come here for a sold car no heads up go somewhere else Morgan dealerships don’t work.

Great place love the service lenny did a amazing job helping us out definitely recommend!

My original salesman - Francis - was very helpful and pleasant to talk to, however once the sales numbers were being negotiated and Clint the sale manager got involved the experience soured. The manager raised the starting sales price from the advertised $28,145 to $31,000. He seemed to take offense when I insisted the sales price be the $28,145 that it was advertised for. When speaking with Francis and inspecting the truck, Francis noted the large area of paint damage on the hood and said the the dealer would repair that damage before I picked up the truck if I bought it. Clint then changed that condition as well, refusing to include the paint repair in the cost of the truck. At this point I had had enough of the confrontational manner from Clint and decided to take my business elsewhere.

This dealer is a terrible representation and should be reported to Ford NA. Funny numbers, $7,000 in hidden fees - be careful.

I bought a Jeep Renegade last year from you. It's a lemon. Will never ever buy from you again. When I need a unreliable car I will call. So if your in the mood for a nightmare stop by the showroom and pick up a lemon I mean a car. Non stop headaches with this car since we bought it. It's the worst used car I have ever bought. Thanks Gator Lemonade!!!

Brought my over 10 year old truck to Gator Ford after Brandon Ford stated they do not work on vehicles over 10 years old, which I will not even go into that one. However, I do want to give my 2 cents on the service department at Gator which was a great experience. Bryan and Brandon did a great job of looking out for me and once diagnosed a timely repair. I highly recommend Gator Ford for your service needs and will certainly return for all my service needs. Great job Gator team!!

Came in to buy our son a car. Horrible service and dishonest pricing. ( 40% added hidden cost! ) Clearly did not want to sell us a car. Went right off to Chevy and had a wonderful experience buying a car there , with excellent service and total transparency.

Gator Ford delivered excellent service from start to finish. The team was professional, knowledgeable, and went above and beyond to ensure the installation was done right. Communication was clear throughout the process, and I left feeling confident in the quality of work. Highly recommend them for anyone needing trustworthy and efficient service.

o stars recommend you stay far far away from this place paid $35,000 for van 24,000 milers transmission went at 39,000 makiing me pay $3,000 for rental this is xx take your money elsewhere