Team Gillman Mazda

This dealership is the worst dealership. I honestly can't tell if they are incompetent or the best scammers on the face of the planet. The Summary: They on the paperwork said a car was a hybrid, but the car that matched that VIN was not a hybrid car. The first sales person I worked with was Kyle. Kyle blatantly lied to me about what car I was reserving. He told me that there was a car that was completely done, just had to be shipped here and would be here within a week or two. I put $500 down to reserve that car - only after having to ask him multiple times to send me the link to put the money down. Then I contact him ten days later asking for an update - now the car is not going to be here for another MONTH. Then I ask for VIN - there isn't even a VIN number or internal Mazda tracking number for the car (later the GM says "oh, he's known for looking at what cars other dealers are getting and saying we can get that car without checking with the other dealer"). Then he says another dealership has a car they want to trade. I ask what package that dealership would put on the car (tint, floor mats, etc.) and he responds with "I would have to call to find out". He never called. He says he will know after 3 days if they will trade the car or not. After 5 days of no updates, I called the dealership and asked for the sales manager. The sales manager, Michael, who is responsible for trading cars says that not only did he have no idea this trade was supposed to be taking place, but he had been asking Kyle if I was ready to buy. Then the sales manager asks me to SEND HIM THE RECIPT BECAUSE HE CAN'T FIND MY DEPOSIT. I send it to him, he gets me the car literally the next day, and I agree to come in over the weekend to buy the car. He also agrees because of all the hassle he would make sure they put the Gillman package of things on the car - floormats, edge protection, etc. No one prepped this new sales guy. He asks if I want to test drive it, and then we go back and he brings me a number that was $7k higher than the agreed upon price. He has no idea that we had agreed on a number. They end up having to call Mike, because he wasn't there who conveniently has "no knowledge" of this agreement. Eventually they agree. All of the paperwork I sign says hybrid on it. The VIN that matched the car I took home was next to "Hybrid". IT WASN"T A HYBRID. I will say, they did take the car back without a fight, however the GM literally forgot to return my down payment to him. I had to bug him to return all of my money to me! Oh and don't worry - they didn't even have me remove the car from the My Mazda App - I could have turned the car off an on, unlocked it, done anything I wanted to it for weeks afterwards (it took a different dealer's sales person to help me remove the car from my app). They could have sold that car to someone else, I would have had access. Massive security issue.

I had the best experience purchasing my new cx-70. Everyone was fantastic to work with. You've earned a new customer for life! Thank you, Team Gillman Mazda!

Adam Haley Sales Consultant and Andy Garcia are great assets to the company. We have purchased our second vehicle from Team Gillman and are very satisfied.

Beware: If you bring your car here for service, they might damage it and charge you for the repair! Long story short, I brought my Mazda3 in for its 100K mile warranty, trusting that the dealership would do their due diligence to make sure it lasted another 100K. However, during the course of the service, one of the stabilizer arms was broken by the technician. I agreed to the repairs, even though this would require another three days as the parts were ordered. While I didn't mind the extra time, I was surprised when I was informed that I was going to be charged well over a grand, for something that was broken by Gillman Mazda! The service department salesman knocked a few hundred off, acting as if he were doing me a favor, but this was by far the worst service I think I have ever had in the life of my vehicle. My family, significant other, and several of my friends own Mazdas, and I have been warning them to stay away from this dealer, unless they want to risk significant damage to their car.

It was a pleasure to do business with Team Gilman Mazda. This is my first vehicle and they made the whole process so easy and comfortable for me, (unlike other dealerships I had been to that were pushy and demanding). Big thank you to Jaye Weber!! He showed me exactly what I was looking for and more. To everyone that worked with me, Jaye, Quinton and George, thank y’all for being so patient and kind to me and my family. I’d say this is the company and people you’d want to purchase a vehicle from any day!

Mr Bennie Brown was fantastic, he help me the entire process, was very knowledgeable of the cars and Mazda brand and immensely helpful. Thank you to the entire Gillman Mazda family for being great as well as other people at the dealership were awesome as well. Once again, thank you Bennie and loving the CX 50!!

Great people Absolutely recommend My son so happy with his new/used car. Thanks to Carlos and manager George. After getting a great deal They made sure the car was absolutely clean and a full tank of gas.

Team Gillman Mazda helped me purchase a "new to me" car. Jaye, Andy, and Will were considerate, friendly, respectful, and knowledgeable. Thanks gentlemen!

If you need a part that they have in stock due to your NEW vehicle missing a certain part they are no help and very rude. quote “they have it in stock, but saving it for their shop”

I have been very impressed with the entire staff at Gillman Mazda. Hasan, my sales person has gone way above and beyond to continue to provide high quality service throughout the purchasing process and even after my purchase. I highly recommend this dealership and I love my car.