Northside Honda

I was assisted by Sales Rep named Bianca Thomas. She was very aggressive, I asked to see different car models and she only showed me one and pushed it on me. She was not concerned with what I wanted but what she was getting out of the sale. She turned out to be dishonest. I did buy the car after hours of pressure. I put down a big chuck of money for it. when I left with the car, I looked in the glove compartment and found the sales sticker displayed on the window of the car shriveled up with a much lower price then it was sold to me. She had torn it off and hid it. 3 WEEKS later the car went out on me and would not start. My husband had to check it and took the battery out and took it to get checked and it was no good. I called the dealership to speak to her and the manager about them replacing it since I had paid a huge amount of money for the car. They refused saying the battery did not have a long-term life on it. I spoke the the the sales Manager Dursun Isci and He too was not budging saying that they had worked with me on the price ( which was not a real discount) and he was not concerned with the fact that I had just bought the car and he refused to replace the battery. Not concerned with customer service or my satisfaction with them. The receptionist Connie in the front was not friendly at all when I asked about meeting with the Mr. Gomez the financial person when I needed to speak to him and she said he was to busy. I am so upset with the personal at this dealership and their dishonesty and unfairness. My advice don't buy from them ever. I will report it to BBB.

Northside Honda did an excellent job with my recent service appointment. My service Advisor, Joel, was knowledgeable and made it a good experience.

I wanted to replace my old car with a new sedan and initially purchased an Accord. When I took it home, my wife objected that it was too difficult for her get out of. The sale was final however management offered to replace with a CR-V. The initial sale and subsequent sale were handled smoothly and professionally.

I was assisted by Sales Rep named Bianca Thomas. She was very aggressive, I asked to see different car models and she only showed me one and pushed it on me. She was not concerned with what I wanted but what she was getting out of the sale. She turned out to be dishonest. I did buy the car after hours of pressure. I put down a big chuck of money for it. when I left with the car, I looked in the glove compartment and found the sales sticker displayed on the window of the car shriveled up with a much lower price then it was sold to me. She had torn it off and hid it. 3 WEEKS later the car went out on me and would not start. My husband had to check it and took the battery out and took it to get checked and it was no good. I called the dealership to speak to her and the manager about them replacing it since I had paid a huge amount of money for the car. They refused saying the battery did not have a long-term life on it. I spoke the the the sales Manager Dursun Isci and He too was not budging saying that they had worked with me on the price ( which was not a real discount) and he was not concerned with the fact that I had just bought the car and he refused to replace the battery. Not concerned with customer service or my satisfaction with them. The receptionist Connie in the front was not friendly at all when I asked about meeting with the Mr. Gomez the financial person when I needed to speak to him and she said he was to busy. I am so upset with the personal at this dealership and their dishonesty and unfairness. My advice don't buy from them ever. I will report it to BBB.

Very Customer Focused. My service advisor, Layce L., is very efficient and attentive. I’ve also been pleased with the service turnaround time and quality.

Lacie is great. Very helpful and on point. Great customer rep who puts the customer first.

I’m a first time customer, and what stand out for me is the fast, and friendly service, and mostly their competitive pricing. I will service my vehicle here again.

Our service advisor, Marc Hannawi was excellent. Very friendly, listening to our questions and being responsive to them. The other employees that I met, Nathan, Errol and Lacey were also excellent along with the person in the parts department. We definitely will bring our vehicle to Northside Honda in the future!

Layce always takes good care of me and this time my car needed more than an oil change and had to be left at the shop for a part to arrive. Layce had me set up with a rental right away to use until my car was ready. Very friendly and very knowledgeable. Thanks Layce!

Shaz and Dursun were awesome during the sale and finalization. The finance side was lack luster 3 name mistakes and just spent more than 3 extra hours post purchase trying to get unnecessary information from our old lender that was a complete waste of time.