Northside Honda

I wanted to replace my old car with a new sedan and initially purchased an Accord. When I took it home, my wife objected that it was too difficult for her get out of. The sale was final however management offered to replace with a CR-V. The initial sale and subsequent sale were handled smoothly and professionally.

I was assisted by Sales Rep named Bianca Thomas. She was very aggressive, I asked to see different car models and she only showed me one and pushed it on me. She was not concerned with what I wanted but what she was getting out of the sale. She turned out to be dishonest. I did buy the car after hours of pressure. I put down a big chuck of money for it. when I left with the car, I looked in the glove compartment and found the sales sticker displayed on the window of the car shriveled up with a much lower price then it was sold to me. She had torn it off and hid it. 3 WEEKS later the car went out on me and would not start. My husband had to check it and took the battery out and took it to get checked and it was no good. I called the dealership to speak to her and the manager about them replacing it since I had paid a huge amount of money for the car. They refused saying the battery did not have a long-term life on it. I spoke the the the sales Manager Dursun Isci and He too was not budging saying that they had worked with me on the price ( which was not a real discount) and he was not concerned with the fact that I had just bought the car and he refused to replace the battery. Not concerned with customer service or my satisfaction with them. The receptionist Connie in the front was not friendly at all when I asked about meeting with the Mr. Gomez the financial person when I needed to speak to him and she said he was to busy. I am so upset with the personal at this dealership and their dishonesty and unfairness. My advice don't buy from them ever. I will report it to BBB.

Very Customer Focused. My service advisor, Layce L., is very efficient and attentive. I’ve also been pleased with the service turnaround time and quality.

Lacie is great. Very helpful and on point. Great customer rep who puts the customer first.

I’m a first time customer, and what stand out for me is the fast, and friendly service, and mostly their competitive pricing. I will service my vehicle here again.

Our service advisor, Marc Hannawi was excellent. Very friendly, listening to our questions and being responsive to them. The other employees that I met, Nathan, Errol and Lacey were also excellent along with the person in the parts department. We definitely will bring our vehicle to Northside Honda in the future!

Layce always takes good care of me and this time my car needed more than an oil change and had to be left at the shop for a part to arrive. Layce had me set up with a rental right away to use until my car was ready. Very friendly and very knowledgeable. Thanks Layce!

Shaz and Dursun were awesome during the sale and finalization. The finance side was lack luster 3 name mistakes and just spent more than 3 extra hours post purchase trying to get unnecessary information from our old lender that was a complete waste of time.

Always a pleasure coming here for vehicle service. Mark is always the best! Mark always takes care of me and I trust him wholeheartedly with my vehicle anytime. He's a true diamond!

⭐ 1 Star — Think Twice Before Purchasing from Northside Honda 🚙 I purchased a vehicle from Northside Honda on August 29, 2026. Just THREE days later, on September 1, I submitted a written request to cancel $4,580 in optional products. I was told these products could not be cancelled. People involved in my transaction and cancellation request included Richard Furst (Certified Product Specialist), Daniel Garcia (New Sales Manager), Brian Gomez (Finance Manager), Chris Ahmadpour (General Manager), and Connie Barrientos (Receptionist). My previous vehicle was completely paid off, and I traded it in for $7,500 toward this purchase. Four optional products totaling $4,580 were added to my transaction: • Northside Protection Package — $1,595 • ForeverStart — $995 • InTouch VP — $995 • Value Shield — $995 There is another issue with the $1,595 Northside Protection Package. It included window tint, but the tint was never provided. I was told to return to San Antonio to have it completed. I live in Houston, and my husband and I are both in our 60s. Making a lengthy trip back to San Antonio for services associated with an optional package is not practical for us. Richard Furst handled my vehicle purchase and the optional products. When I raised my concerns and requested cancellation, I did not feel that my concerns were taken seriously. When I explained that the window tint would require us to travel back to San Antonio, Richard Furst joked that they could simply come visit my son and perform the services there. I found this interaction particularly unprofessional and dismissive rather than a serious response to my concern. I subsequently contacted Daniel Garcia and Brian Gomez regarding the cancellation. I also contacted the finance company regarding the cancellation process during a three-way call. Connie Barrientos, the receptionist, then provided the cancellation process/form. Before I could even send the completed form back to Connie, I received these responses from her in writing: “Nothing Is Going To Be Cancelled.” and later: “Those Items Cannot Be Cancelled And You’ve Already Been Told That.” I nevertheless completed the form, provided the requested odometer photograph, and emailed both the completed cancellation form and odometer photo to Brian Gomez, Finance Manager, and Chris Ahmadpour, General Manager, in an effort to properly escalate the matter. I did not receive a direct response from either the Finance Manager or General Manager. Any communication I received regarding the dealership’s position was through the receptionist, and I was not provided a substantive explanation from management as to why each specific product supposedly could not be cancelled. I am in my 60s, and English is not my first language. I needed assistance writing this review. I am not asking for anything unreasonable. I am asking Northside Honda to properly process a cancellation request that I made in writing only three days after purchase and provide the applicable refunds—or clearly explain, in writing, why each specific product supposedly cannot be cancelled. I hope management will take this seriously and resolve this fairly. I would strongly encourage anyone purchasing a vehicle here to think twice, carefully review every optional product before signing, and make sure you receive the actual contracts and cancellation terms—not just an overview.