Northside Honda

⭐ 1 Star — Think Twice Before Purchasing from Northside Honda 🚙 I purchased a vehicle from Northside Honda on August 29, 2026. Just THREE days later, on September 1, I submitted a written request to cancel $4,580 in optional products. I was told these products could not be cancelled. People involved in my transaction and cancellation request included Richard Furst (Certified Product Specialist), Daniel Garcia (New Sales Manager), Brian Gomez (Finance Manager), Chris Ahmadpour (General Manager), and Connie Barrientos (Receptionist). My previous vehicle was completely paid off, and I traded it in for $7,500 toward this purchase. Four optional products totaling $4,580 were added to my transaction: • Northside Protection Package — $1,595 • ForeverStart — $995 • InTouch VP — $995 • Value Shield — $995 There is another issue with the $1,595 Northside Protection Package. It included window tint, but the tint was never provided. I was told to return to San Antonio to have it completed. I live in Houston, and my husband and I are both in our 60s. Making a lengthy trip back to San Antonio for services associated with an optional package is not practical for us. Richard Furst handled my vehicle purchase and the optional products. When I raised my concerns and requested cancellation, I did not feel that my concerns were taken seriously. When I explained that the window tint would require us to travel back to San Antonio, Richard Furst joked that they could simply come visit my son and perform the services there. I found this interaction particularly unprofessional and dismissive rather than a serious response to my concern. I subsequently contacted Daniel Garcia and Brian Gomez regarding the cancellation. I also contacted the finance company regarding the cancellation process during a three-way call. Connie Barrientos, the receptionist, then provided the cancellation process/form. Before I could even send the completed form back to Connie, I received these responses from her in writing: “Nothing Is Going To Be Cancelled.” and later: “Those Items Cannot Be Cancelled And You’ve Already Been Told That.” I nevertheless completed the form, provided the requested odometer photograph, and emailed both the completed cancellation form and odometer photo to Brian Gomez, Finance Manager, and Chris Ahmadpour, General Manager, in an effort to properly escalate the matter. I did not receive a direct response from either the Finance Manager or General Manager. Any communication I received regarding the dealership’s position was through the receptionist, and I was not provided a substantive explanation from management as to why each specific product supposedly could not be cancelled. I am in my 60s, and English is not my first language. I needed assistance writing this review. I am not asking for anything unreasonable. I am asking Northside Honda to properly process a cancellation request that I made in writing only three days after purchase and provide the applicable refunds—or clearly explain, in writing, why each specific product supposedly cannot be cancelled. I hope management will take this seriously and resolve this fairly. I would strongly encourage anyone purchasing a vehicle here to think twice, carefully review every optional product before signing, and make sure you receive the actual contracts and cancellation terms—not just an overview.

Alexia is the best service advisor. She is very friendly and helpful. Thank you for everything.

No straight forward or honest about anything. The issue is that the same people are great but the finance people are not so. To make matters worse if you rate the finance people bad it affects the sales person’s bonuses and pay. You are forced to rate the overall experience as a 10 just so the sales person receives their bonuses. Crooked finance departmen.

We had such a great experience. Richard was so helpful and courteous during our car buying experience. We originally planned on getting a used car, but he helped us find a great deal on a new one.

Not the dealership the employee he is the best of the best in customer service he is a 10 star

I bought my car in for a battery check. Had an 11 o’clock appt. Finally after 3-1/2 hours was determined I needed a new battery. Finally after 4 hours of waiting my car was ready. Terrible service on their part. Other customers were not happy about the amount of time to have their vehicles serviced.

She always gets whatever you need done! I would give her a raise!!! When i've taken it in she's friendly, sympathetic, straight up, doesn't try to get you to do more than what you need! Always available put me in a loaner or a lyft to get me to work or home! i know these guys don't have the best job because they deal with peoples car problems...she makes it look easy! Thank you Alexa for being the best at what you do.

Wonderful experience, my process was smooth and he carefully explained the process and what was needed.

Alexa is great! She’s knowledgeable, quick to help, and is the only service advisor we trust with our vehicles.

Really helpful and pleasant. Make you feel like you are dealing with a friend and make you feel comfortable around him.