Reviews
Super helpful.
Super helpful. No pressure. Very informative. Great experience. Would absolutely do business with them again
Super helpful.
Super helpful. No pressure. Very informative. Great experience. Would absolutely do business with them again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Higher priced, but concerned about your time.
Higher priced, but concerned about your time. I'm good Nice showroom and service center. Hello
Higher priced, but concerned about your time.
Higher priced, but concerned about your time. I'm good Nice showroom and service center. Hello
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We sincerely value your business and look forward to your next visit. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Excellent Service!
Excellent Service! Big Help! Friendly at all times! Fast Service! Well be back when we need to!
Excellent Service!
Excellent Service! Big Help! Friendly at all times! Fast Service! Well be back when we need to!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Thorough in evaluating service history.
Thorough in evaluating service history. Knows the vehicle and cares about its classic status. Professional
Thorough in evaluating service history.
Thorough in evaluating service history. Knows the vehicle and cares about its classic status. Professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Issue wasn't resolved.
Issue wasn't resolved. They told me it was double checked. They've had my car for months and it was taken back 3 times for the same issue.
Issue wasn't resolved.
Issue wasn't resolved. They told me it was double checked. They've had my car for months and it was taken back 3 times for the same issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
You guys fit me in for a front end alignment asap when
You guys fit me in for a front end alignment asap when you didn't have to. I got pictures of my cars situation which was cool. I also got a recommendation to have my transmission looked at before my trip. Dodge, who did my oil change, didn't even mention anything about the transmission. So them going above beyond possibly saved me much money and many headaches :)
You guys fit me in for a front end alignment asap when
You guys fit me in for a front end alignment asap when you didn't have to. I got pictures of my cars situation which was cool. I also got a recommendation to have my transmission looked at before my trip. Dodge, who did my oil change, didn't even mention anything about the transmission. So them going above beyond possibly saved me much money and many headaches :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Everything went smoothly Marcos kept me informed about
Everything went smoothly Marcos kept me informed about the delivery of the Bz Limited. On arrival at the dealership, he made sure it would be delivered to me in Bend. It was awesome, when delivered it had only 2 miles on it. Luv the Bz Limited.
Everything went smoothly Marcos kept me informed about
Everything went smoothly Marcos kept me informed about the delivery of the Bz Limited. On arrival at the dealership, he made sure it would be delivered to me in Bend. It was awesome, when delivered it had only 2 miles on it. Luv the Bz Limited.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
No high pressure sales and nice staff.
No high pressure sales and nice staff. Prices are bit higher than competitors. Great car
No high pressure sales and nice staff.
No high pressure sales and nice staff. Prices are bit higher than competitors. Great car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com
It was awesome spoke with Marcos on the phone regarding
It was awesome spoke with Marcos on the phone regarding purchasing two Bz. Drove to the dealership to pickup the XLE. Was done and out of there in an hour. When the Bz limited arrived, Marcos arranged for the car to be delivered to me in Bend and picked up my trade in. I also got an excellent offer on the trade-in and both Bz's.
It was awesome spoke with Marcos on the phone regarding
It was awesome spoke with Marcos on the phone regarding purchasing two Bz. Drove to the dealership to pickup the XLE. Was done and out of there in an hour. When the Bz limited arrived, Marcos arranged for the car to be delivered to me in Bend and picked up my trade in. I also got an excellent offer on the trade-in and both Bz's.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com
Good communication and service on my 10,000 mile
Good communication and service on my 10,000 mile maintenance. They replaced the air and cabin filters. They also updated the software. Prior to servicing, my dashboard had a TPMS (tire pressure monitoring system) failure message that said to take my vehicle to a Toyota dealership to have the system fixed. I requested to have the system fixed. My tire pressure was two pounds greater than the amount shown on the door when I took it in. They increased the tire pressure then brought it back to two pounds over the amount on door because that was the tire pressure they recommended for winter temperatures. My dashboard still has the system failure error message. I live 100 miles from the dealership. I plan to request again to have the system fixed when I bring my car back for its 15,000 mile maintenance. Hopefully with better service with the problem.
Good communication and service on my 10,000 mile
Good communication and service on my 10,000 mile maintenance. They replaced the air and cabin filters. They also updated the software. Prior to servicing, my dashboard had a TPMS (tire pressure monitoring system) failure message that said to take my vehicle to a Toyota dealership to have the system fixed. I requested to have the system fixed. My tire pressure was two pounds greater than the amount shown on the door when I took it in. They increased the tire pressure then brought it back to two pounds over the amount on door because that was the tire pressure they recommended for winter temperatures. My dashboard still has the system failure error message. I live 100 miles from the dealership. I plan to request again to have the system fixed when I bring my car back for its 15,000 mile maintenance. Hopefully with better service with the problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Chuck, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Best Regards, Matt Snipes Service Manager msnipes@lithia.com