Reviews
Too many surveys and very poor customer service and
Too many surveys and very poor customer service and getting me my DMV title to my new truck. Plus, they were not upfront in reviewing the costs of the final deal.
Too many surveys and very poor customer service and
Too many surveys and very poor customer service and getting me my DMV title to my new truck. Plus, they were not upfront in reviewing the costs of the final deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Amazing experience from start to finish.
Amazing experience from start to finish. Friendly, professional, and helpful staff from both the sales and service team. Highly recommend. Thanks Toyota!
Amazing experience from start to finish.
Amazing experience from start to finish. Friendly, professional, and helpful staff from both the sales and service team. Highly recommend. Thanks Toyota!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Very friendly, helped right away.
Very friendly, helped right away. Thorough in completing paper work and what needs to be looked at in the future. Pleasure going in and talking with staff.
Very friendly, helped right away.
Very friendly, helped right away. Thorough in completing paper work and what needs to be looked at in the future. Pleasure going in and talking with staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Toyota trucks have changed over the last 10 years, I went
Toyota trucks have changed over the last 10 years, I went from extremely satisfied, to regretting purchasing this vehicle, I spent thousands of dollars on faulty sensor systems this is turning into a huge issue the service department is not helping they're just capitalizing on a poor product
Toyota trucks have changed over the last 10 years, I went
Toyota trucks have changed over the last 10 years, I went from extremely satisfied, to regretting purchasing this vehicle, I spent thousands of dollars on faulty sensor systems this is turning into a huge issue the service department is not helping they're just capitalizing on a poor product
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I had a good experience at Klamath Falls Toyota.
I had a good experience at Klamath Falls Toyota. Lana Lee was great from start to finish. She made sure I was getting what I wanted for a price I was happy with. She made the whole process quick and simple. No back and forth haggling.😍
I had a good experience at Klamath Falls Toyota.
I had a good experience at Klamath Falls Toyota. Lana Lee was great from start to finish. She made sure I was getting what I wanted for a price I was happy with. She made the whole process quick and simple. No back and forth haggling.😍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com
Friendly, professional, quick responses, went out of
Friendly, professional, quick responses, went out of their way to get everything done in a timely manner while meeting our needs and exceeded our expectations
Friendly, professional, quick responses, went out of
Friendly, professional, quick responses, went out of their way to get everything done in a timely manner while meeting our needs and exceeded our expectations
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
They did a good job and let me know what all was wrong
They did a good job and let me know what all was wrong with my car. But it took to long. I was told 1 hour and 45 min. And it took over 3 hours.
They did a good job and let me know what all was wrong
They did a good job and let me know what all was wrong with my car. But it took to long. I was told 1 hour and 45 min. And it took over 3 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Everyone was very personable and very professional.
Everyone was very personable and very professional. Donnie who I dealt with was very knowledgeable and very helpful with the situation. The work was done well in a timely manner. I'm very appreciative
Everyone was very personable and very professional.
Everyone was very personable and very professional. Donnie who I dealt with was very knowledgeable and very helpful with the situation. The work was done well in a timely manner. I'm very appreciative
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
calls not returned from service provider when requested.
calls not returned from service provider when requested. vast differences in estimates from 2 different service writers
calls not returned from service provider when requested.
calls not returned from service provider when requested. vast differences in estimates from 2 different service writers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Don, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Matt Snipes Service Manager msnipes@lithia.com
Quick and easy process!
Quick and easy process! The guy who helped us out was friendly, and got us in and out fast. Also let us know about recommended maintenance but wasn't pushy about getting it done
Quick and easy process!
Quick and easy process! The guy who helped us out was friendly, and got us in and out fast. Also let us know about recommended maintenance but wasn't pushy about getting it done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com