Ourisman Lexus

I have always had an amazing experience here. They have been servicing my vehicles for over 10 years. Omar was great!! Highly recommend him. The customer service and honesty here far surpasses any other dealership!

Great service at Ourisman. Omar was on point. Honest, no upselling. Explanation for everything needed at this point in time and for what needs watching.

The service II received at Ourisman Lexus was outstanding. This was my first service due on my new RX350 was quick and efficient. I did have an issue with the paint and I’m waiting to be notified regarding that issue.

I was delighted with the service I received. Staff were sympathetic and worked with me within my limitations. Car was repaired in a timely fashion and returned to me in tip-top shape. Dealership gets 10 stars.

Prompt attention from service staff, review of what would be done and the expected cost. Up date on service progress and no surprises.

I brought my vehicle in for service at approximately 15,000 miles with no steering issues, vibration, or abnormal tire wear. During the visit, I was advised that a wheel alignment was recommended. As someone without mechanical expertise, I relied on the service advisor’s recommendation and approved the work. After the service was completed, I was shown the alignment measurements. Upon reviewing them more closely afterward, the deviations appeared to be very minimal. I would have appreciated a clearer explanation of the measurements and necessity before the work was performed so I could make a more informed decision. When I later contacted the dealership to discuss my concerns, I was offered a credit for future service rather than a refund. During that conversation, the service manager asked whether my husband was present. I had been open that he was there at the time and that I discussed the situation with him after I was pulled aside during the visit, so I was unsure what the reference to his presence was meant to address. As the customer present and the owner of the vehicle, the comment felt dismissive to me and made the interaction uncomfortable. I escalated the matter through Lexus corporate, including executive customer relations. While I appreciate their follow-up, the dealership ultimately maintained their position. Sharing this for transparency so others can ask detailed questions and fully review service recommendations before approving work.

Excellent service for customers. Comfortable waiting room. Flexible schedule and hours for busy customers. Great choices of different Lexus models. Many experienced sales and service staff.

We have owned eight Lexus over 26 years and all have been serviced by Ourisman Lexus of Rockville. We sincerely appreciate their knowledge, professionalism, and care of our vehicles. Everyone, including the Sales manager (Seth Hamm), Sales consultant (Christopher Mendez) and Service Associate (Jimmy Baker) provide respectful, patient, courteous care.

The efficiency/follow through n the “love” that is shown is beyond amazing!! I continue to experience this for more twenty years-always amazing! It keeps me coming back.

Jimmy is very professional, knowledgeable and patient. He has been helping me with my Lexus since last decade. I jokingly said to him, that I will keep on buying Lexus as long as he is there. And this is my 2nd Lexus that he is the service representative for.