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Ourisman Lexus

4.8
(2,283 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 6:30am–7:00pm
Tuesday 9:00am–8:00pm 6:30am–7:00pm
Wednesday 9:00am–8:00pm 6:30am–7:00pm
Thursday 9:00am–8:00pm 6:30am–7:00pm
Friday 9:00am–8:00pm 6:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2024 state dealer award View 6 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

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New (877) 753-6378 (877) 753-6378
Used (877) 739-9152 (877) 739-9152
Service (877) 681-0465 (877) 681-0465

Inventory

See all 344 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2019.
Ourisman Lexus of Rockville in Rockville MD is proud to be an automotive leader in our area. Since opening our doors Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible.

If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle we will provide assistance to help you find financing options that fit your needs!

Service center

Phone number (877) 681-0465

Service hours

Monday
6:30am–7:00pm
Tuesday
6:30am–7:00pm
Wednesday
6:30am–7:00pm
Thursday
6:30am–7:00pm
Friday
6:30am–7:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Meet our employees

Reviews

4.8
(2,283 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Lexus from DealerRater.

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5.0

I have been consistently pleased with the service at

I have been consistently pleased with the service at Ourisman over the past seven years. However, this week's service was exceptional. Brad worked very quickly and efficiently with me to get the car serviced. He took care to explain all the needed services and worked with me to find the best way forward. I would highly recommend Brad and Ourisman.

5.0

I have been consistently pleased with the service at

I have been consistently pleased with the service at Ourisman over the past seven years. However, this week's service was exceptional. Brad worked very quickly and efficiently with me to get the car serviced. He took care to explain all the needed services and worked with me to find the best way forward. I would highly recommend Brad and Ourisman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued support over the past seven years, Amy! We're delighted to hear that Brad provided exceptional service during your recent visit to Ourisman Lexus of Rockville. We appreciate the recommendation and look forward to serving you again!

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5.0

I use this dealership for the last 15+ years.

I use this dealership for the last 15+ years. The servise is always good and the staff is very professiona;

5.0

I use this dealership for the last 15+ years.

I use this dealership for the last 15+ years. The servise is always good and the staff is very professiona;

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal customer of Ourisman Lexus of Rockville for over 15 years! We're glad to hear that our service and professional staff have consistently met your expectations.

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4.0

I've been buying and servicing my cars with Lexus of

I've been buying and servicing my cars with Lexus of Rockville for more than ten years. Love the people and the service. Hate the new policy of charging 3% extra for using credit cards. When buying a full set of tires or paying for major maintenance, asking customers to bring in a briefcase full of cash or write a paper check is truly insulting and low-rent. I hate this practice so much that I am considering Lexus of Silver Spring as an alternative.

4.0

I've been buying and servicing my cars with Lexus of

I've been buying and servicing my cars with Lexus of Rockville for more than ten years. Love the people and the service. Hate the new policy of charging 3% extra for using credit cards. When buying a full set of tires or paying for major maintenance, asking customers to bring in a briefcase full of cash or write a paper check is truly insulting and low-rent. I hate this practice so much that I am considering Lexus of Silver Spring as an alternative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Adrianna was very welcoming and helpful.

Adrianna was very welcoming and helpful. When no one else was in the lanes to help out, she stepped in and took care of me, from start to finish and updated me with everything. Service was quick and I left the dealer extremely satisfied. Thanks again Adrianna!

5.0

Adrianna was very welcoming and helpful.

Adrianna was very welcoming and helpful. When no one else was in the lanes to help out, she stepped in and took care of me, from start to finish and updated me with everything. Service was quick and I left the dealer extremely satisfied. Thanks again Adrianna!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Adrianna provided such excellent service at Ourisman Lexus of Rockville! It's great knowing you left satisfied and well taken care of. Thanks for sharing your experience!

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5.0

Mike was great and knowledgeable.

Mike was great and knowledgeable.60k service was only 2 hours while I waited. Reasonable prices. Great waiting area

5.0

Mike was great and knowledgeable.

Mike was great and knowledgeable.60k service was only 2 hours while I waited. Reasonable prices. Great waiting area

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear Mike provided excellent service and that you enjoyed the waiting area at Ourisman Lexus of Rockville. Thanks for sharing your positive experience!

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5.0

Customer for life - I recently worked with Hector

Customer for life - I recently worked with Hector Zacipa on the purchase of a new Lexus GX550 for my wife and will say that they've earned a customer for life. There are plenty of Lexus dealers in the Washington DC area but this one stands above them all. I had inquired with multiple dealers in the area about the new GX and Ourisman Lexus of Rockville was the only one in the area that treated me like a buyer and not another lead. Hector makes an honest attempt to know his buyers and identify their needs. It's refreshing to work with a sales person that did more listening than talking. We chatted with the General Manager Jesse Drost and it was apparent that our experience was driven from the top-down. He made himself available for anything we needed and was personally there when we took delivery of the vehicle. I appreciate his oversight in managing such a large operation and his leadership is what's earned the critical acclaim. I immediately referred a friend who was also interested in the new GX and was pleased to hear that his experience reflected mine. Ourisman for life.

5.0

Customer for life - I recently worked with Hector

Customer for life - I recently worked with Hector Zacipa on the purchase of a new Lexus GX550 for my wife and will say that they've earned a customer for life. There are plenty of Lexus dealers in the Washington DC area but this one stands above them all. I had inquired with multiple dealers in the area about the new GX and Ourisman Lexus of Rockville was the only one in the area that treated me like a buyer and not another lead. Hector makes an honest attempt to know his buyers and identify their needs. It's refreshing to work with a sales person that did more listening than talking. We chatted with the General Manager Jesse Drost and it was apparent that our experience was driven from the top-down. He made himself available for anything we needed and was personally there when we took delivery of the vehicle. I appreciate his oversight in managing such a large operation and his leadership is what's earned the critical acclaim. I immediately referred a friend who was also interested in the new GX and was pleased to hear that his experience reflected mine. Ourisman for life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing such a detailed and positive review! We're delighted to hear that Hector, Jesse, and the entire team at Ourisman Lexus of Rockville provided an exceptional experience. Your recommendation means a lot to us, and we're thrilled to have earned your loyalty. Enjoy the new Lexus GX550!

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5.0

Went to Vincent for service and had a great experience he

Went to Vincent for service and had a great experience he really helped me take care of getting my car set up.

5.0

Went to Vincent for service and had a great experience he

Went to Vincent for service and had a great experience he really helped me take care of getting my car set up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Vincent and the team at Ourisman Lexus of Rockville! We're glad to hear everything went smoothly.

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5.0

Omar and the service team were amazing!

Omar and the service team were amazing! This was an emergency, unscheduled service that was handled effectively. Thank you!

5.0

Omar and the service team were amazing!

Omar and the service team were amazing! This was an emergency, unscheduled service that was handled effectively. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Pat, we're delighted to hear that Omar and the service team at Ourisman Lexus of Rockville could assist you so effectively! Thanks for sharing your experience with us.

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5.0

Very good service and wait time was reasonable with

Very good service and wait time was reasonable with coffees available on the deck I really enjoyed the service

5.0

Very good service and wait time was reasonable with

Very good service and wait time was reasonable with coffees available on the deck I really enjoyed the service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear you enjoyed the service and amenities at Ourisman Lexus of Rockville. Thanks for sharing your experience!

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5.0

Purchased a used X7 BMW.

Purchased a used X7 BMW. Dealership management was great to work with. They went out of their way to call previous owner to get the second car key Fob. Great job Willie. Thank you.

5.0

Purchased a used X7 BMW.

Purchased a used X7 BMW. Dealership management was great to work with. They went out of their way to call previous owner to get the second car key Fob. Great job Willie. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're glad to hear that Willie and the team at Ourisman Lexus of Rockville went above and beyond to assist with your BMW X7 purchase. Enjoy the ride!

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