Ourisman Honda of Tysons Corner

Never again. Long story short, finance representative messed up my paperwork. Took 30 days to get financial statement because of dealer's paperwork errors... and 43 days! to get my plates and registration, again due to delay and misplaced paperwork on the dealer's end. Sirous, the finance representative was absolutely terrible. Hard to get a hold of manager on the phone. Had to make multiple trips to the dealership only to be told bad information or lies. You may sit at dealership for hours. Never again. If you have been struggling to get the dealership to help you, contact GRAHAM HOLDING, the dealership's parent company. They will take care of you. 5 of 5 for Graham Holding. 1 of 5 for the dealership.

Never again. Long story short, finance representative messed up my paperwork. Took 30 days to get financial statement because of dealer's paperwork errors... and 43 days! to get my plates and registration, again due to delay and misplaced paperwork on the dealer's end. Sirous, the finance representative was absolutely terrible. Hard to get a hold of manager on the phone. Had to make multiple trips to the dealership only to be told bad information or lies. You may sit at dealership for hours. Never again. If you have been struggling to get the dealership to help you, contact GRAHAM HOLDING, the dealership's parent company. They will take care of you. 5 of 5 for Graham Holding. 1 of 5 for the dealership.

IF YOU ARE MILITARY, AND IF YOUR HOME OF RECORD IS IN ANOTHER STATE THAT YOU WANT TO REGISTER YOUR VEHICLE (MINE IS FLORIDA), THEN DO NOT, I SAY AGAIN,... DO NOT PURCHASE A VEHCICLE FROM THIS DEALERSHIP!!!!!! I WOULD GIVE THEM A NEGATIVE 1000 STARS IF ABLE. IN MY 25 YEAR MILITARY CAREER, I HAVE NEVER SEEN SUCH INCOMPETINCE, INACTION, FAILURE OF LEADERSHIP, AND OVERALL CLOWN SHOW OF AN ORGANIZATION. FROM GENERAL MANAGER, TO FINANCE DIRECTOR TO TITLE, THEY ARE ALL PATHETIC. I was stationed in Japan, and coordinated purchasing a vehicle in time to pick it up the day after I landed. I went to the dealership, approved by outside financing, and was told by Jesse (he better be fired by now), in such a condescending and demeaning tone to my wife, that the dealership had to file my military exemption to tax and title charges, and register my car in Florida. Despite both my wife and I knowing this was wrong, the look on her face could kill a man, we turned over all of the paperwork to the dealership, “and we will not charge you to process your paperwork due to your military service”. As my 30 day temp tag was about to expire, I called to asked the status of registering my car. This was after I made two calls earlier in the month. I got nothing but unanswered calls with no voice mail. I called 20 times in one day!!!! Finally, I broke down, drove over to the dealership, and dealt directly with the Finance Director. A great person, but ability to get to a solution was non-existent. Nor did he ever call, email me or notify me in anyway what they were doing to provide me resolution. I had multiple conversations with the General Manager, who clearly does not know how to manage his team, get results or follow through. The final idiot in this process is the Title clerk, who firing doesn’t do justice. Thanks Crystal! If you are looking for a Honda, go ANYWHERE else. And Ourisman as a whole is a JOKE. Apparently, Ourisman Honda and GMC “are two different corporations, so we are not sure why they did what they did for you and your wife when you bought there!!!” Exact same process, two completely different procedures and outcomes. I pray to all of my fellow service members, STAY AWAY. And USAA, if you care about military members, remove these hacks from your car buying service!

My family was looking for a low mileage older car for my kids (work, college), preferably under $10k. We ended up at Ourisman Honda Tysons but the car... we were looking at sold as we walked in the door. Our salesman brought us another one that was still in process but met our needs (2010 Kia with 20500 miles). I was concerned about the condition of the hoses and gaskets and belts because of the age but Rafael Wesi (the pre-owned manager) gave us time to have our mechanic look at it and said he'd take it back if it failed. When our mechanic found a few issues (not dealing with the engine or transmission) Rafeal helped make it right (though he was under no obligation to do so), which was surprising. On the whole I was very happy with the purchase and the was we were treated.