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Best Experience by Far!!
We did not purchase a vehicle yet, however while looking we had one of the best experiences ever!! Ray the sales associate was very kind and great with the kids. The sales manager was very thorough and honest. This was one of the greatest dealerships I’ve ever been to, can’t wait to do business with them in the future!! Thanks so much guys!!
Joe, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
AWFUL! DISHONEST! FALSE ADVERTISING! Tried to buy a used car here and was willing to pay EXACTLY what their own website had it for. They refused. First they upped the price, then tried to add on extra charges, although the fine print on their site clearly states they only add a $100 dealer fee plus state tax and DMV. I did not expect such sleazy sales tactics from a Lexus dealer.
Hello, we're extremely disappointed to hear that you left Lexus of Maplewood unsatisfied. Please contact our Manager at (651) 483-6111 so that we may ensure your experiences with our dealership are more pleasant moving forward.
Bought Lexus 2021
This is probably the best experience I have had so far buying a car. Jeremy was excellent. He gave me an excellent price and advised me to wait for a day to get a better price. Would definitely recommend the dealership.
Jeremy, we appreciate you choosing Lexus of Maplewood! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Sales promise for car wash anytime... just drive i
We have purchased several Lexus vehicles from this dealership. Part of the sales agreement/ pitch was “free car wash anytime, just drive in and we will wash it... no service needed!” Yesterday I stopped in to get my car wash and was told that need now have to have service preformed to get a car wash. Is this true? What happened to purchase agreement that stated just drive in and get your Lexus car washed? I have used this car wash very infrequently but do not like the kind of service treatment I received yesterday. I might have remember this when I purchase my next car. Thank you.
Hello, we're extremely disappointed to hear that you left Lexus of Maplewood unsatisfied. Please reach out at (651) 483-6111 and we will do our best to make this better. We hope to hear from you soon.
Certified preowned Vehicle purchase
Excellent customer service by all employees. You feel like a guest, No aggressive sales pitch.
Hi, thank you so much for the positive review! We hope you continue to choose us for all your automotive needs! Take care!
My first Lexus
I had a great experience buying my first Lexus from John. He was very responsive to all my questions and ensured my expectations were met. Overall, a first class experience. Highly recommended!
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
A good deal on a used car from a great dealer
As is usual in any car buying process there was a lot of back and forth - several weeks worth. The salesman was very good to work with. Prior to taking a test drive in the vehicle the salesman explained all of the features. After a lot of back and forth we were finally able to come to an agreement that I believe was fair to both the dealership and myself. Everyone at the dealership was very professional. Once the deal was completed they went over all of individual setup for syncing up our phones and programming various procedures. I had really wanted to buy this vehicle (a Lexus NX200t) for my wife because of all of the safety features of it. I have friends that have bought other Lexus vehicles from this dealership and they told me beforehand how wonderful the sales staff and service department staff is. I am hoping that we have a long relationship with this dealership.
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Lexus of Maplewood and we hope to see you again! Safe travels!
My mom, sister, and I have all bought cars from Lexus of Maplewood. Every time has been an amazing experience. The staff are friendly, caring, and so helpful! We will continue to buy all our cars here!
Thank you so much for sharing your recent experience with us, Tara! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
I had a wonderful experience working with Jonathan Rodriguez at Lexus of Maplewood.
We're glad to hear our Staff took such great care of you, John! We hope we can continue to be of service to you down the road!
A wonderful buying experience. I could not get a ride there. Got to drive my new car home and the drove my old vehicle to my house. I would buy from them again.
Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!