Reviews
From the moment I walked into the dealership, I felt
From the moment I walked into the dealership, I felt welcomed and valued. The staff was incredibly friendly, knowledgeable, and never pushy. They took the time to understand what I was looking for and helped me find the perfect car within my budget. The entire process—from test driving to financing—was smooth and stress-free. I highly recommend this dealership to anyone looking for a great car-buying experience!
From the moment I walked into the dealership, I felt
From the moment I walked into the dealership, I felt welcomed and valued. The staff was incredibly friendly, knowledgeable, and never pushy. They took the time to understand what I was looking for and helped me find the perfect car within my budget. The entire process—from test driving to financing—was smooth and stress-free. I highly recommend this dealership to anyone looking for a great car-buying experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Willie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
My salesman Helton was great to deal with, no pressure.
My salesman Helton was great to deal with, no pressure. Sales Manager Matt Saunders was awesome. It’ was great to deal with Wayzeta Lexus.
My salesman Helton was great to deal with, no pressure.
My salesman Helton was great to deal with, no pressure. Sales Manager Matt Saunders was awesome. It’ was great to deal with Wayzeta Lexus.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
I’ve had mixed results with their Service Department;
I’ve had mixed results with their Service Department; this past visit ended well but was problematic In lack of communication and follow through. In the end, the work was done, done at a lower cost I believe due to some of the communication issues, and problem fixed, so outcome was GREAT. So over my last four visits, 1 was beyond exemplary and Lexus went OVER and ABOVE to rectify the problem. This most recent visit ended well but the experience was less than favorable. So Lexus Service does stand by their high quality Autos, it just doesn’t seem to go as well getting there as you’d think it should. Clearly some of that lies with us, in that we have high expectations because they are Lexus but basic communications between departments seems to be an issue to be aware of
I’ve had mixed results with their Service Department;
I’ve had mixed results with their Service Department; this past visit ended well but was problematic In lack of communication and follow through. In the end, the work was done, done at a lower cost I believe due to some of the communication issues, and problem fixed, so outcome was GREAT. So over my last four visits, 1 was beyond exemplary and Lexus went OVER and ABOVE to rectify the problem. This most recent visit ended well but the experience was less than favorable. So Lexus Service does stand by their high quality Autos, it just doesn’t seem to go as well getting there as you’d think it should. Clearly some of that lies with us, in that we have high expectations because they are Lexus but basic communications between departments seems to be an issue to be aware of
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Terry, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (952) 476-6111 at your earliest convenience to discuss how we can turn this experience into a positive one.
User friendly and very helpful explanations of what
User friendly and very helpful explanations of what needed to be done to my car
User friendly and very helpful explanations of what
User friendly and very helpful explanations of what needed to be done to my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Jonathan was great to work with.
Jonathan was great to work with. Very knowledgeable about the different cars/suvs. Working with finance team was awesome…it took less than 1/2 hour..as he knew we had an appointment after!
Jonathan was great to work with.
Jonathan was great to work with. Very knowledgeable about the different cars/suvs. Working with finance team was awesome…it took less than 1/2 hour..as he knew we had an appointment after!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Helton is very personable, friendly to talk with and very
Helton is very personable, friendly to talk with and very knowledge about a variety of cars. His professionalism and attention to detail helped sell me on the car. He follows through with what he says he will do as well. I would buy another car from him without hesitation!
Helton is very personable, friendly to talk with and very
Helton is very personable, friendly to talk with and very knowledge about a variety of cars. His professionalism and attention to detail helped sell me on the car. He follows through with what he says he will do as well. I would buy another car from him without hesitation!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Shay, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bob H.
Bob H. Was a great salesman and found the car I wanted. Would recommend Lexus of Wayzata.
Bob H.
Bob H. Was a great salesman and found the car I wanted. Would recommend Lexus of Wayzata.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Szarnott, we appreciate you choosing Lexus of Wayzata! Please let us know if you have any additional questions about your vehicle, and we will be more than happy to assist you!
I went ahead and deleted the positive review I previously
I went ahead and deleted the positive review I previously left for this dealership due to my negative experience with the service center. What good is a positive sales experience if the service department tries to rip you off. Dishonest. Won't be returning.
I went ahead and deleted the positive review I previously
I went ahead and deleted the positive review I previously left for this dealership due to my negative experience with the service center. What good is a positive sales experience if the service department tries to rip you off. Dishonest. Won't be returning.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello GY As I shared with you privately on my earlier update, I would really appreciate the opportunity to hear about your service visit. I take these issues seriously, but without communication from you on your visit, I cannot locate your file with only GY. Please at a minimum, email me the details so I can create a solution. Thank you, Matthew Meyer General Manager Lexus of Wayzata Matthew.meyer@napleton.com 952-404-5103 direct
We just purchased 2 vehicles at Lexus of Wayzata.
We just purchased 2 vehicles at Lexus of Wayzata. Our salesman Johnathan was excellent as well as Becky who completed our paperwork.
We just purchased 2 vehicles at Lexus of Wayzata.
We just purchased 2 vehicles at Lexus of Wayzata. Our salesman Johnathan was excellent as well as Becky who completed our paperwork.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Wayzata. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service advisor and service tech were helpful and
Service advisor and service tech were helpful and courteous. Excellent customer service was displayed here.
Service advisor and service tech were helpful and
Service advisor and service tech were helpful and courteous. Excellent customer service was displayed here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.