TLDR: ignore the bad reviews, this place makes you feel like family. We had a great experience. It didn’t feel like we were walking dollar signs. Place... was clean and there is parking. Jay is phenomenal. Definitely go see him. This place is a little over an hour away, we almost didn’t head down cuz the pics of the car weren’t that great. Plus the reviews were daunting. I called and Mike verified it was still on the lot so we headed down. Both Mike and Jay helped us with the sales part and Lee and Joe helped us with the finance part. All great guys, had lots of laughs...it made the car buying experience feel like it didn’t take long at all. We planned to to bring our trade in down on another day cuz we originally werent going to trade it in but changed our mind when they gave the offer. Plus the new car needed to be detailed. Turns out it also needed to be looked at because the battery was changed when we bought it and on the way home the a/c decided to act up. When I brought it back for the detail they looked at it. Turns out the computer needed to be reprogrammed cuz the battery change. Jay was great about making sure I had everything I needed while waiting. Lee even came over to turn the tv on. They really care about their customers and it shows!
We were half assed greeted by a salesman. Told him we were interested in a certain vehicle, he gave us the keys and left. Car was diety on the inside,... back air vents were broken and oil was dirty. If they aren't willing to make the car presentable then they aren't willing to make sure any issues are addressed.
Lewis is a great individual! Helped me throughout the process. Kept me informed and explained to me every detail. I loved the service. We can tell he is... all about the customer. I love my new car! With out doubt I am sending my family to you! Thank you Wii!!