Elite Pre-Owned Auto

I read the reviews of multiple used car dealers prior to my purchase here, thinking I had done my homework. The Google reviews seemed to be the best compared to most. Please don’t let these reviews fool you as they had myself! Read my story below. I’m currently processing complaints with the BBB and Attorney General. My husband and I purchase a used vehicle from this dealer. Shortly after our purchase we found out the vehicle was never put through a used car check inspection prior to delivery. We paid a third party shop ourselves to inspect the vehicle, only to find out the truck had unsafe breaks, a leaking tire, an evap leak code triggering a check engine light and never even had an oil change. Knowing now that this dealer sold me a vehicle with unsafe breaks while my child was present, knowing he’d be in the vehicle, I was extremely upset! I contacted the owner who first acted as if he had no idea who I was, only to get into a heated argument where he was screaming at me, telling me had had to do nothing and ended with him calling me a xxxxx. Minutes after our call ended he called me back to apologize. He had arranged to provide a loaner car and have the car serviced/repaired. He assured me he would bring it to a different mechanic since this one had not done as they said and check the vehicle, after I voiced my concern with it going back there. Since we were aware of the shop which supposedly serviced the vehicle originally, as we had went there to test drive the vehicle prior to the purchase, I went by only to find he had lied and took the truck back there anyways. The rear breaks were replaced and the oil was changed. He told me he took a gas cap off another used truck on the lot and applied it to our truck, hoping this would take care of the check engine light. Upset because I was requesting such documentation, he agreed to write me a letter stating he would do all further necessary needed repairs to fix the check engine light issue. The light came on three more times. He provided loaner vehicles each time which was helpful however this was an issue he was to take care of. The first time he bought a new gas cap saying this should hopefully solve the issue as the other one provided to fix the very first sign of the light, was used. We now had a rejection sticker on the vehicle due to the light. The second time he provided an invoice of repairs to fix an evap leak code supposedly causing the check engine light. The third time, he took the vehicle, cleared the code and had an inspection sticker put on himself and gave the vehicle back, stating we were all set. I had already paid a shop for the rejection sticker and was within the 60 days to get a sticker at no additional cost, once repaired. I didn’t want a sticker through a cleared code. I didn’t want to be told I was all set by clearing a code. I wanted the original issue of the check engine light repaired as I was assured it would be. How many times do I go back only to be mislead and pushed away with temporary “repairs” of clearing a light which has since been back on? I’m beside myself that this is the service provided to a family looking for a reliable, safe vehicle for daily use getting to and from work and taking care of our child. I don’t think I’m asking for too much! The 3rd time back after the initial complaint our airbag light came on too which he also just had cleared and is back on as well!

I can not say enough great things about the owner Eddie! He went above and beyond to make sure I was happy. There were a few incidents that happened but he made sure to go out of his way to get me an amazing deal and that I’m a satisfied customer. He worked with me and kept me updated on the entire buying/trade process the whole way. Even stayed late on a Friday night!!! He cares about his customers and I know I will continue to go there for any car purchases in the future!!!! Anyone I know looking to buy a car I will always recommend they go see him! It’s the little things that count especially when your buying a vehicle and he will help you from beginning to end!!!!