Jim Ellis Toyota of McDonough

Reid is a noble man and his customer service every freaking time. He deserves a raise based on his value for sure ok ok ok

Mr. Ahamd and Sally were awesome. The process was seamless and great; I would defiantly refer my friends and family to them. Car dealerships can be so slimy but, I did not feel that way here. Thank You Ja'Von Harris for doing my connected services.

Wow!!! Went to Jim Ellis Toyota to purchase a car for our daughter. Arriving on site we were met by Hudson who was exceptionally pleasant. We told him what we were looking for, he listened keenly and showed us several cars that was in our price range. He did several comparisons of different vehicles and showed us the different options so we could make a decision. What I liked about that part was he was not pushy or forceful. He gave us space so we could come up with a finally decision, but was always close at hand to answer any uncertainness and questions we might have had. After begin outside for about 30 minutes and made our decision we went inside. He got us some ice cold water and we sat down and started the paperwork. About 2 hours or more in doing the paper work Hudson was called away, and he return with a lady he sat down and told us that there is a little SNAG!!!. The car that we are purchasing is already begin sold, WHAT!!!! That is not a snag that is a huge issue. I think choice of words are key and I think that there should have been more empathy on her part, she should have the ability to understand the feelings that we were feeling. It was like oh, well things happen we will get you another car. I walked out and was ready to leave. Hudson came out side because at this time my family came outside with me, and what turned everything around was the compassion that Hudson showed and he listened to us and we were very respectful because we do understand that things happen but the initial approached was just wrong.. Anyway we did purchase the another vehicle same make, model and color just different year. I know that was God's plan. Overall the experience was not bad the office was very clean and William Mason from the Finance Department was phenomenal and was also understanding. I would have given the dealership a five star but because of the SNAG we ran into. Question---would I recommend friends and family to Jim Ellis Toyota of McDonough? YES I would. Not because of one person's wrong choice of words and not having any empathy. Go see Hudson Toussaint.

Mr. Poole exemplified what a true professional he is in helping me buy my vehicle. The constant engagement and updates he provided to me before arriving to the dealership made my decision to come to this dealership. Arriving onsite, Mr. Poole was very knowledgeable about the vehicle I wanted and provided exceptional customer service to me and my wife. We will only want to work with Leon for our next Toyota purchase.

My first salesman was Malcolm Redd he was amazing from the beginning and was very friendly although he had a family emergency I didn’t finish with him. Fran west came and got us in and out. He was also friendly and he knew what he was talking about he accommodated me and guest water as well as other clients that’s wasn’t he’s clients. He’s a people’s person with a great positive attitude. I was able to walk out with a brand new 2021 Toyota Corolla.

I’m a repeat customer due to the ease and support that Marquis always provide when buying a car. Top notch process and a friendly “feel like family” attitude.

All I wanted to do was turn in my corolla because of bad knees. Then I saw her. I didn't think the dealership would be able to put me in the newest model 4Runner 2021! They would bot stop until I was happy and Fran West & Mr Mason my fellow battle will work miracles for you! I’M HAPPY!!!

Very pleasant and clean environment. My salesman and the finance manager did a outstanding job. Caswell was very patient while I making my decision on which car I wanted. Will made I was ok while I waited. Everyone greeted me as they walked by. Customer service was off the charts. Should I decide to purchase another car, I would definitely come back to Jim Ellis!!!

Service my cars over the past several years Good job Don't like the 25 word to CV complete survey... won't complete survey again

The people in service are excellent in identifying the work that needs to be done on your car. They are consistent from visit to visit.