Ciocca Toyota of Williamsport

Not happy a truck couple yrs old with 3000 miles left me sitting. Got a jump from a stranger, and took to your garage. The appt was for tomorrow...Can't have a vehicle that won't run. Had new battery put in elsewhere and it took 10 minutes. The battery was still under warranty..from toyota. But if it doesn't run what good is it.

Not happy a truck couple yrs old with 3000 miles left me sitting. Got a jump from a stranger, and took to your garage. The appt was for tomorrow...Can't have a vehicle that won't run. Had new battery put in elsewhere and it took 10 minutes. The battery was still under warranty..from toyota. But if it doesn't run what good is it.

I was scammed at the dealer, they called me, there is a file car, I went to buy a car from my house, I live in Philly, when I got there, they scammed me that it was sold a while ago and out. stock, I drove 4 hours from my house, the attendant was rude and rude.

Great to work with! Worked very hard to find me the perfect vehicle! Was specifically looking for a Lunar Rock Rav4 XLE Premium with packages.

I had a wonderful experience at Ciocca Toyota involving my first car lease. From the sales person finding the vehicle I wanted, to the finance team explaining all the ins and outs of the leasing process, I couldn't be happier. I would recommend buying/leasing from Ciocca to anyone looking for a Toyota.

This review only covers the maintenance department, the Ciocca collision center in Williamsport, and their corporate office. I have a 2022 Tacoma that was involved in an accident where another person’s front drivers wheel fell off and hit my truck causing minor cosmetic damage to the bumper and the driver fender flare as well as major damage to the front driver’s wheel and the suspension components for that wheel. I had my truck towed there as I believed a Toyota dealership would know how to repair a Toyota properly and efficiently. I spoke directly with the service manager, and he assured me that he would make sure my truck was repaired properly as I had explained the accident and that a wheel/tire hit me doing 55 mph while I was doing the same in the opposite direction. While at the collision center one employee stands out as the only person at Ciocca that I would trust with anything to do with my truck. Gabe is a good, honest person and none of this review reflects on him. While at the collision center, they repainted my front bumper cover, replaced the driver fender flare, replaced the broken wheel, and got 4 new tires put on. After the collision center was done the truck was sent back to the dealership where an alignment was performed and it was determined many components needed to be replaced like the low A-arm, wheel bearing, CV shaft, and the tabs that are adjusting the alignment where bent. After the tabs were repaired another alignment was completed and I was told it was okay to come to pick up my truck. I took the truck for a test drive with Gabe and we both noted that it was pulling to the left. My truck went back to the dealership and it was determined the upper control arm was bent so this was replaced. I contacted the dealership after a few days and they had my truck ready. I did a quick test drive and it seemed fine but after a couple of hours of driving, I noticed it was pulling again. Being a mechanic myself, I was a nuclear mechanic in the Navy for 10+ years and I have always worked on my own vehicles, I put the truck up on my lift and did some inspecting of their “work”. Here are my findings. 1. The upper control is held in place by a long bolt, approximately 12 inches, and this bolt was removed to replace the upper control arm. This bolt was bent. The fact that the technician had difficulty removing this bolt and did not notice, or chose not to notice, that the bolt was bent is very bad mechanical practice especially as it is a bolt that affects alignment. 2. I had asked more than three times if the studs that hold the wheel were replaced. I was told by the service manager that they were replaced. This was a lie, as I removed the wheel the studs still had the marking from the factory where they verify the torque on the studs. That wheel hit so hard it broke my wheel. 3. To remove the bolt the inner fender has to be bent outwards. This was unsuccessful and they proceeded to use a pair of vice grips or pliers to bend the metal out. The bending of the metal is not what I have a problem with, their using regular pliers instead of non-marring pliers meant they scratched the paint and they did not even bother to put a coat of spray paint on the metal to help prevent corrosion. 4. There were missing fasteners on the bottom side of the bumper cover. 6. After driving the vehicle for 15-20 miles the TPMS sensor light came on and I had to take it back for them to program in the sensor. Due to this dealership’s errors, I have contacted Toyota directly and I contacted the corporate office for Ciocca dealerships. I purchased the upper control arm bolt, the six studs for the wheel, and the correct cotter pins for the castle nuts that to the steering knuckle. I also got the truck aligned at a local shop after replacing the parts. This dealership’s service department, management, and corporate office have not done their job properly and they should not be trusted to work on your vehicle.

October 29, 2022 Dave and Mary Ciocca Toyota - 203 Lycoming Mall, Muncy Pa. They made our car buying experience truly enjoyable. The employees are a young staff and very professional and knowledgeable. From the time we placed our phone call to actually going to our appt. the next day we were treated like royalty! We could never say enough about our salesperson Mr. Braydon Cross. Braydon answered all our questions and even programmed my phone into the new car system! We were able to accomplish the complete buying experience within 1-2 hours. Everything was explained and the warranty on our new Toyota was superb! Braydon was the best salesperson we have ever dealt with. We give him a 10+ Also a shout out to Alicia and Brett for their help and professional service. It is rare today to find a business with such great CUSTOMER SERVICE!

I recently purchased a very nice late model Nissan Xterra from the Ciocca BMW Williamsport dealership. After 4 months of driving the vehicle, I discovered a mechanical problem that had to be fixed for safety reasons. The repair was to cost several hundreds of dollars. I contacted Marcus Klees sales manager. He made sure my concern was addressed to my satisfaction and I feel like a Ciocca valued customer.

Best dealership I have ever been to the transparency compared to other local dealerships is outstanding. They showed me a breakdown of everything without hesitation. My sales guy Matt was very quick at getting everything around and the finance team was very knowledgeable. I even got to meet the sales manager that came out to thank me for my purchase. The certified program is also super cool! Will be recommending Ciocca to all my friends and family.

Great staff, good deals, friendly team no rush and push to buy. Will definitely be back to buy again. Better selection than local dealers in my area