Ciocca Toyota of Williamsport

Purchased 2021 RAV. Salesman, Jade and manager, Haykel were knowledgeable and friendly. Phil in finance very thorough. Overall, good experience. My... husband purchased a Tundra last summer from this dealership - also a good experience.

We bought our 2012 Sienna used from Fairfield. It’s had around 55k miles. We were taking the family to DC for a vacation and the van stopped running around... Harrisburg. Luckily we were able to coast to the side of the road. When we called the local Toyota dealer they could t get us in until the following week (this was a Thursday) . We had reservations. A schedule. A vacation. We were able to get the van fixed at the Mienke on Jonestown road by Saturday morning. It set us back around 1500. Well, fast forwards two years later and the fuel pump has once again failed us. We had to get a tow this time. We were about an hour from home. Ciocca had the van for a month and a half. Once they finally were able to diagnose the issue, it was a fuel pump. So I push back, obviously, who wouldn’t? Ciocca tells me to contact Toyota directly. Because it’s not under warranty they are unwilling to do anything. Well, I take that back they are willing to stick it to the consumer. Some things are beyond just a ‘this isn’t under warranty’ it’s just the right thing to do. I have heard all the ‘good things’ about Toyota. Well, my experiences are anything but good.

After speaking with online saleswoman Anna Brown , Ana appointment was set up to view the vehicle. I was politely asked by Anna to contact them if I could... not make it as they were going to make sure the truck was ready for me when I came. I arrived after a two hour drive with a blank check in hand to purchase the vehicle. I was told by Anna to ask for Nick Cook who would be waiting for me. Upon arrival, Nick was too busy to even speak to me and sent out another salesman who had know knowledge of the vehicle or me coming to see it. After 20 minutes of the Salesman trying to locate the vehicle he found that it was sold. The hustle of trying to sell me a more expensive vehicle began immediately . Classic bait and switch. No courtesy to call and let me know the vehicle I was coming to buy was sold. The con men hustler salesman must think everyone is so dumb that they just need them in the door to rip them off. This dealership should be ashamed. Absolutely terrible.

Terrible salesmanship. Has a 10am appt. I walked in after a 2 hour drive and was told car was sold. Was i coaxed up to get me to buy a new car. What a... joke