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Fields Chrysler Jeep Dodge Ram Asheville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(10 reviews)
Sales hours: 8:30am to 7:00pm
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Sales
Monday 8:30am–7:00pm
Tuesday 8:30am–7:00pm
Wednesday 8:30am–7:00pm
Thursday 8:30am–7:00pm
Friday 8:30am–7:00pm
Saturday 8:30am–5:00pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(10 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Buyer Beware

We’ve purchased around $150,000 in vehicles from Fields in 10 months. I can say they don’t waste your time going back and forth however I would STRONGLY warn you about a couple of things. First is the good olé bait and switch. 2 of the 3 times we went to purchase a vehicle from them the vehicle was magically out on “loaner status” and of course they were unable to locate the vehicle. But don’t worry! They have another AMAZING deal on another one. We purchase our last RAM last month and that same RAM 1500 Tradesman Red 4x4 is still for sale……just slightly not. The Audi we bought used from them was an amazing experience at the Mercedes dealer. Really an absolutely beautiful experience. The 2nd thing I would warn you strongly against would be purchasing a “loaner/brand new vehicle” from them. We were lead to believe it was the same as purchasing a brand new vehicle, just at a great discount. We purchased a brand new 2022 1500 RAM Classic just last month. We were told the vehicle came with the same warranty as normal. Turns out that was a false statement and found out weeks after the purchase that our vehicle had lost 7 months of its warranty! PLEASE BE WARNED! DON’T TRUST FIELDS!

1.0

Buyer Beware

We’ve purchased around $150,000 in vehicles from Fields in 10 months. I can say they don’t waste your time going back and forth however I would STRONGLY warn you about a couple of things. First is the good olé bait and switch. 2 of the 3 times we went to purchase a vehicle from them the vehicle was magically out on “loaner status” and of course they were unable to locate the vehicle. But don’t worry! They have another AMAZING deal on another one. We purchase our last RAM last month and that same RAM 1500 Tradesman Red 4x4 is still for sale……just slightly not. The Audi we bought used from them was an amazing experience at the Mercedes dealer. Really an absolutely beautiful experience. The 2nd thing I would warn you strongly against would be purchasing a “loaner/brand new vehicle” from them. We were lead to believe it was the same as purchasing a brand new vehicle, just at a great discount. We purchased a brand new 2022 1500 RAM Classic just last month. We were told the vehicle came with the same warranty as normal. Turns out that was a false statement and found out weeks after the purchase that our vehicle had lost 7 months of its warranty! PLEASE BE WARNED! DON’T TRUST FIELDS!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Matt, it's disappointing to receive this feedback. We don't run our business to mislead or misinform our customers and it's upsetting that we've given you the wrong impression. I'm concerned to see there was a misunderstanding about your warranty, and I'd like to speak with you directly. I will search for your contact information, but please also give me a call at your earliest convenience. Thank you, Chris Jordan - Sales Manager - (828) 667-5213

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5.0

Great Experience!

Very efficient car buying process on a busy Saturday. The will spend as much or as little time as you need to get familiar with your new vehicle. Makes car buying a breeze!

5.0

Great Experience!

Very efficient car buying process on a busy Saturday. The will spend as much or as little time as you need to get familiar with your new vehicle. Makes car buying a breeze!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's an honor to earn your five stars, Michael! Thanks for working with us at Fields Chrysler Jeep Dodge RAM Asheville, and congratulations on the new vehicle! Please let us know if there's anything else we can do for you. Take care!

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5.0

Love fields!

I’ve been going to fields for a few years now- I recently traded in my jeep renegade for a grand Cherokee so we could pull a camper. James Webber was by far the best car salesman I’ve ever encountered. I wasn’t even planning on buying a car that day but he made us feel so comfortable and was so easy to work with. He is not pushy, he is very patient and kind and we really appreciated his kindness and working with us. Im glad we were able to stick with fields!

5.0

Love fields!

I’ve been going to fields for a few years now- I recently traded in my jeep renegade for a grand Cherokee so we could pull a camper. James Webber was by far the best car salesman I’ve ever encountered. I wasn’t even planning on buying a car that day but he made us feel so comfortable and was so easy to work with. He is not pushy, he is very patient and kind and we really appreciated his kindness and working with us. Im glad we were able to stick with fields!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Erin, thank you for the great review! We are so glad to hear that you found the right vehicle working with James and the Fields Chrysler Jeep Dodge RAM Asheville team. Drive safely in your new Jeep Grand Cherokee, and congratulations! We hope to see you back again down the road!

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5.0

Teamwork wins customers!

This dealership has an excellent policy. I have been shopping for a new Jeep for about two years now. This dealership never overwhelmed me with follow up calls or texts. They also took me serious and were patient with me. I visited the dealership about four times in two years before I decided to buy. Other dealerships either ran me off for not buying what they had on the lot, or they wouldn’t take me serious about special ordering. Charles and Caleb earned my business because they worked as a team to listen to what I needed in a vehicle as well as what it would take to close the deal. Then they executed superior customer service. I am very happy that I bought from Fields Automotive!

5.0

Teamwork wins customers!

This dealership has an excellent policy. I have been shopping for a new Jeep for about two years now. This dealership never overwhelmed me with follow up calls or texts. They also took me serious and were patient with me. I visited the dealership about four times in two years before I decided to buy. Other dealerships either ran me off for not buying what they had on the lot, or they wouldn’t take me serious about special ordering. Charles and Caleb earned my business because they worked as a team to listen to what I needed in a vehicle as well as what it would take to close the deal. Then they executed superior customer service. I am very happy that I bought from Fields Automotive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mike, thank you for the glowing feedback! We strive to deliver a seamless and pressure-free purchase experience, and it means a lot to hear that this was reflected in your time working with Charles and Caleb. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Fields Chrysler Jeep Dodge RAM Asheville!

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5.0

Needed service done and they took great care of it

Really nice and done good work seemed to know what they was doing if I was going to buy a new car or a used car I would start there

5.0

Needed service done and they took great care of it

Really nice and done good work seemed to know what they was doing if I was going to buy a new car or a used car I would start there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're happy to hear our commitment to great service stood out to you. Thanks so much for choosing Fields Chrysler Jeep Dodge RAM Asheville!

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5.0

Number 1 dealer in the Ashville área, excelent fac

Excelent service, great People in all áreas, we are a Jeep family, we will have 3 soon, all from Fields. Sales, Finance and Service, all very professional and friendly.

5.0

Number 1 dealer in the Ashville área, excelent fac

Excelent service, great People in all áreas, we are a Jeep family, we will have 3 soon, all from Fields. Sales, Finance and Service, all very professional and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Carlos, thank you for the great review! We appreciate your support and are happy to hear that you are so confident in the Fields Chrysler Jeep Dodge RAM Asheville team to get the job done. Drive safely, and we hope to see you back next time!

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5.0

Friendly and fast!

Ray did great taking care of my needs and got me in and out fast and the dealership is well managed always treat me well

5.0

Friendly and fast!

Ray did great taking care of my needs and got me in and out fast and the dealership is well managed always treat me well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the wonderful review, Brad! We will certainly let Ray know you appreciate all of his help when you stop in for your service appointments. All of us at Fields Chrysler Jeep Dodge RAM Asheville look forward to seeing you again next time!

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5.0

Great place

Best dealer I’ve ever been to. Never felt pressured or like they was doing anything I wouldn’t like. They was honest and up front and beat several other dealers prices by thousands.I worked with Adam and Gage and they was the best. Will Buy my next truck here for sure

5.0

Great place

Best dealer I’ve ever been to. Never felt pressured or like they was doing anything I wouldn’t like. They was honest and up front and beat several other dealers prices by thousands.I worked with Adam and Gage and they was the best. Will Buy my next truck here for sure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Derek, thank you for taking the time to share! We are thrilled to hear that you had such a pressure-free experience working with Adam, Gage, and the Fields Chrysler Jeep Dodge RAM Asheville team. Drive safely, and we are looking forward to seeing you back again down the road!

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5.0

Express Service

I especially liked the idea of an “express” service. Calling for an appointment for an oil change, state inspection, and a few other minor needs, I was advised that an express service program could be used. Arriving in the afternoon, Fields took me in immediately, so my wife and I went to the waiting area. The work was done rapidly, and we were on our way.

5.0

Express Service

I especially liked the idea of an “express” service. Calling for an appointment for an oil change, state inspection, and a few other minor needs, I was advised that an express service program could be used. Arriving in the afternoon, Fields took me in immediately, so my wife and I went to the waiting area. The work was done rapidly, and we were on our way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Richard, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Fields Chrysler Jeep Dodge RAM Asheville team. Drive safely, and we hope to see you and your wife back again down the road!

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5.0

Excellent service! Excellent people!

Great service! They stayed afterhours to help me find exactly what I was looking for! Worked with me remotely to make sure the deal went perfectly. Even picked me up from the airport when my flight landed. Very friendly staff. Would recommend them to anyone in the area - or just looking for something special!

5.0

Excellent service! Excellent people!

Great service! They stayed afterhours to help me find exactly what I was looking for! Worked with me remotely to make sure the deal went perfectly. Even picked me up from the airport when my flight landed. Very friendly staff. Would recommend them to anyone in the area - or just looking for something special!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to review us, Kevin! We are thrilled to hear that you had such a successful purchase experience working with the Fields Chrysler Jeep Dodge RAM Asheville team. Drive safely in your new vehicle, and we hope to see you back again down the road!

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