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Glenn Polk Chevrolet Buick GMC of Gainesville

(83 reviews)
Visit Glenn Polk Chevrolet Buick GMC of Gainesville
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (940) 213-4093 (940) 213-4093
Used (940) 213-4095 (940) 213-4095
Service (888) 711-4415 (888) 711-4415

Inventory

See all 183 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2022.
Discover the difference at Glenn Polk Chevrolet Buick GMC in Gainesville, TX! Since 1995, our family-owned and operated dealerships have proudly served Cooke, Grayson, Denton, and Ardmore counties. With three family generations of Polks dedicated to delivering top-notch customer service and supporting our communities through philanthropic efforts, we go way beyond the ordinary car dealership experience. Our motto for over 30 years says it all: "We don’t just ask for your business—we earn it." Join our automotive family and experience unparalleled care today!
We don't just ASK for your business we EARN it!

Service center

Phone number (888) 711-4415

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(83 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Glenn Polk Chevrolet Buick GMC of Gainesville from DealerRater.

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Spent $70,000 on a new truck when I bring it in for the

Spent $70,000 on a new truck when I bring it in for the nurse first service they don’t even wash it left holy handprints all down the edge of the hood

Spent $70,000 on a new truck when I bring it in for the

Spent $70,000 on a new truck when I bring it in for the nurse first service they don’t even wash it left holy handprints all down the edge of the hood

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Knowledgeable, friendly & they do follow up.

Knowledgeable, friendly & they do follow up. Appointments are easy. They do what you ask & ask before they do! Have points let them know they can you apply them!

Knowledgeable, friendly & they do follow up.

Knowledgeable, friendly & they do follow up. Appointments are easy. They do what you ask & ask before they do! Have points let them know they can you apply them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Paulo is awesome and all the staff is very professional.

Paulo is awesome and all the staff is very professional. Top tier dealership with top tier people!!

Paulo is awesome and all the staff is very professional.

Paulo is awesome and all the staff is very professional. Top tier dealership with top tier people!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience, not pressured into buying, worked with

Great experience, not pressured into buying, worked with us on our trade in, quick and easy buy

Great experience, not pressured into buying, worked with

Great experience, not pressured into buying, worked with us on our trade in, quick and easy buy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tyler thank you for the kind words and for allowing us to take care of your family. I look forward to seeing you guys soon.

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The most painless vehicle purchase of my 61 years.

The most painless vehicle purchase of my 61 years. Not one disappointment or surprise. Everything was seamless to almost perfection.

The most painless vehicle purchase of my 61 years.

The most painless vehicle purchase of my 61 years. Not one disappointment or surprise. Everything was seamless to almost perfection.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Wow! Chris, we are so happy you had a great experience here with us. Thank you for allowing us to take care of you.

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Great experience.

Great experience. David Wilson was great to work with Very informative Finance person was great too

Great experience.

Great experience. David Wilson was great to work with Very informative Finance person was great too

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I just purchased a pre owned vehicle from Glenn Polk

I just purchased a pre owned vehicle from Glenn Polk GMC and if I could give them 10 stars I would. Michael Nack was awesome to work with, and very helpful. The guys there made me feel like family and made the smoothest car buying process I’ve ever had. David West and the crew over there have a good thing going! Thanks guys!

I just purchased a pre owned vehicle from Glenn Polk

I just purchased a pre owned vehicle from Glenn Polk GMC and if I could give them 10 stars I would. Michael Nack was awesome to work with, and very helpful. The guys there made me feel like family and made the smoothest car buying process I’ve ever had. David West and the crew over there have a good thing going! Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The salesman I dealt with via text was a bit

The salesman I dealt with via text was a bit condescending and treated me like I was dumb. I’ve bought 3 cars from Glenn Polk but I won’t buy another.

The salesman I dealt with via text was a bit

The salesman I dealt with via text was a bit condescending and treated me like I was dumb. I’ve bought 3 cars from Glenn Polk but I won’t buy another.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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One of the worst experiences I’ve ever had at dealership

One of the worst experiences I’ve ever had at dealership trying to work with the salesman, David. Already bought one truck from him in the past and went back to him as a second customer and he continued to push me off saying that he was busy. then I asked to speak to the manager or the GM he continue to say that they were either off And then another day that they were too busy to talk when I asked for the GM or owners email he says that they do not allow them to give that out. What kind of GM does not want customers feedback. When I left a message for the GM sales manager or anybody to call back on the voicemail and by email he was obviously correct because three days later I have still not heard back from anybody. Don’t waste your time with Polk.

One of the worst experiences I’ve ever had at dealership

One of the worst experiences I’ve ever had at dealership trying to work with the salesman, David. Already bought one truck from him in the past and went back to him as a second customer and he continued to push me off saying that he was busy. then I asked to speak to the manager or the GM he continue to say that they were either off And then another day that they were too busy to talk when I asked for the GM or owners email he says that they do not allow them to give that out. What kind of GM does not want customers feedback. When I left a message for the GM sales manager or anybody to call back on the voicemail and by email he was obviously correct because three days later I have still not heard back from anybody. Don’t waste your time with Polk.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Worse customer service i have ever received

I have reached out to this dealership to buy a SLT they had it listed for $69,000 after speaking to Michael Mack he said that they're charging $5,000 over right now because they can. I have asked him that I have a 2021 Chevy Tahoe he asked me what I wanted for it so I told him according to KBB this is the value. His response to me was why would we pay you that when we can get it from the factory cheaper. So this is the kind of dealership this is they want to charge you extra for the vehicles they have unlocked but they don't want to pay you the market value for yours. Paul Longoria you should be ashamed for running a business like this this is more of a con than business. And having people like him it's shameful. I will not recommend anyone doing business with the dealership unless you do not mind being screwed because this dealership is prime example of doing just that. So If anyone want to see what Michael Mac has wrote me back regarding the prices feel free to reach out to me and I will be more than happy to share those with you so you can see yourself. I have absolutely no interest from this dealership anyone reaching out to me to find out what's going on because I have pretty much explained what's going on for everyone to read.

Worse customer service i have ever received

I have reached out to this dealership to buy a SLT they had it listed for $69,000 after speaking to Michael Mack he said that they're charging $5,000 over right now because they can. I have asked him that I have a 2021 Chevy Tahoe he asked me what I wanted for it so I told him according to KBB this is the value. His response to me was why would we pay you that when we can get it from the factory cheaper. So this is the kind of dealership this is they want to charge you extra for the vehicles they have unlocked but they don't want to pay you the market value for yours. Paul Longoria you should be ashamed for running a business like this this is more of a con than business. And having people like him it's shameful. I will not recommend anyone doing business with the dealership unless you do not mind being screwed because this dealership is prime example of doing just that. So If anyone want to see what Michael Mac has wrote me back regarding the prices feel free to reach out to me and I will be more than happy to share those with you so you can see yourself. I have absolutely no interest from this dealership anyone reaching out to me to find out what's going on because I have pretty much explained what's going on for everyone to read.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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