Glenn Polk Chevrolet Buick GMC of Gainesville

4.9
(74 reviews)

Reviews

4.9
(74 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Worse customer service i have ever received

I have reached out to this dealership to buy a SLT they had it listed for $69,000 after speaking to Michael Mack he said that they're charging $5,000 over right now because they can. I have asked him that I have a 2021 Chevy Tahoe he asked me what I wanted for it so I told him according to KBB this is the value. His response to me was why would we pay you that when we can get it from the factory cheaper. So this is the kind of dealership this is they want to charge you extra for the vehicles they have unlocked but they don't want to pay you the market value for yours. Paul Longoria you should be ashamed for running a business like this this is more of a con than business. And having people like him it's shameful. I will not recommend anyone doing business with the dealership unless you do not mind being screwed because this dealership is prime example of doing just that. So If anyone want to see what Michael Mac has wrote me back regarding the prices feel free to reach out to me and I will be more than happy to share those with you so you can see yourself. I have absolutely no interest from this dealership anyone reaching out to me to find out what's going on because I have pretty much explained what's going on for everyone to read.

5.0

Brandon

The G-Polk Sales and Service Teams are absolutely the best ever to do business with. I highly recommend this Family Oriented Dealership, quick and easy!

Dealer response

Family oriented dealership is EXACTLY how we want everyone to feel, thank you Brandon. - Trent Polk

5.0

2021 GMC Denali 1500

Maybe the seamless auto buying experience I’ve ever had!!!! Great people. Again, a very pleasant transaction and I was in and out in less than 2 hours including delivery. Will buy there again

Dealer response

we you say, "the seamless auto buying experience I've ever had"......that makes me feel very proud of my team, thank you. - Trent Polk

5.0

Car repair

Chris Cannon provides outstanding customer service. We are repeat customers due to C. Cannons consistent customer service and the quality of the work. I highly recommend Chris and his staff.

Dealer response

Chris Cannon takes his customer service SUPER serious, thank you so much for recognizing that. - Trent Polk

4.5

Overall Good but

We have used this service dept for many years and when I decided to buy it made sense to buy from Glen Polk. The process was good and we are happy with our car. That being said it was very uncomfortable being in the dealership. The only time any staff member from the owner to the receptionist had a mask on was when our salesman reminded them to get a mask before entering his area to talk with us. Other customers had masks but the staff didn’t seem to think it was important to wear a mask. If they choose to forego masks when there are no customers that’s fine. I applaud our sales rep Michael who wore a mask when interacting with us.

Dealer response

Absolutely agree Joan. We have gotten lack in the mask department and I will address it. We sometimes go for hours at a time without face to face activity, but that's no excuse. Thank you for your business. - Trent Polk

4.0

Brenda

Just not very happy with them they got my address on my paperwork and my sticker is wrong license has the wrong address just not happy with them

Dealer response

I apologize for that mistake, I hope we got it corrected. Thank you for doing business with us. - Trent Polk

5.0

Great Service and Friendly People

I love seeing and dealing with the friendly staff in the service department. Will is a joy to see and do business with. They offer great service as well.

Dealer response

Our service team is super friendly and I'm glad is shows. Thank you. - Trent Polk

5.0

Tmmom

Called at the last minute and they were able to get me taken care of plus do an oil change! I was done before the holidays!

Dealer response

That is great. Have a great finish to 2020. - Trent Polk

5.0

Best Place to buy a Car!

Ben Blattner was very polite and helpful. He helped me get exactly what I wanted and needed. I have purchased 2 vehicles from this dealership and I will not go any where else. I have recommended this dealership to anyone that is thinking of getting a new vehicle. They are willing to work with you to help you get what you need and what you will be happy with. The repair shop is also great. Love this place!

Dealer response

We really appreciate your continued patronage and so happy Ben was such a pleasure to work with. Thank you for the awesome review and look forward to seeing you next time..-David West

4.7

Citizen

Very pleasant. Would recommend to friends and family. We enjoyed working with Mike Nack. We even got there early and that wasn’t a problem at all.

Dealer response

Your recommendation is the best compliment we could ask for Robert. We are glad Michael took such great care of you and thanks again for the business.-David West

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