Reedman-Toll Subaru of Exton

Our Outback wouldn't start, so I tested the battery, which was reading under 12v. I took the bad battery that Reedman Toll installed in October 22 in for a replacement (the battery has a 30-month warranty). The first service person told me I needed to make an appointment to have the battery tested and shared there would likely be installation costs if they determined the battery was defective (What!!!). The second service person stepped in and said, we can just go test the battery -he came back and said it was bad. I was told they needed to have the car in their shop to replace the battery for free. Very few people own jumper cables (this isn't the 80s), and I wasn't going to pay to have the car towed. Needless to say, I had to spend $200 at Autozone for a new battery that Subaru should have replaced under warranty. Absurd.

Our Outback wouldn't start, so I tested the battery, which was reading under 12v. I took the bad battery that Reedman Toll installed in October 22 in for a replacement (the battery has a 30-month warranty). The first service person told me I needed to make an appointment to have the battery tested and shared there would likely be installation costs if they determined the battery was defective (What!!!). The second service person stepped in and said, we can just go test the battery -he came back and said it was bad. I was told they needed to have the car in their shop to replace the battery for free. Very few people own jumper cables (this isn't the 80s), and I wasn't going to pay to have the car towed. Needless to say, I had to spend $200 at Autozone for a new battery that Subaru should have replaced under warranty. Absurd. I gave them two stars because of the support from the second service tech.

We are up to Subaru # 15 for our family, all from Reedman Toll Subaru of Exton. Since we have brought so many sales to this dealership they start with their A game, full stop. Our salesperson Chad V. has always been up to date on the latest generations of their models and can always answer the most obscure of questions or quickly redirect us to the right person. Jim J. (Sales Manager) is very quick and direct about juggling the #s and totally respects that I do my homework. The finance department always informs me of available of upscale products but doesn't try to force them on me. Joel and the rest of the service team have never let me down. Enthusiastic ⭐️⭐️⭐️⭐️⭐️ for Reedman Toll. We have found our Dealer for Life.

Sales personnel were friendly and knowledgeable. Process was efficient and was able to purchase the vehicle I wanted.

Great sales experience. All the staff extremely helpful and easy to deal with. They made the buying process easy.

First, let me say that I don’t necessarily enjoy reading long online reviews when considering a major purchase, but I really can’t explain my experiences at Reedman Toll Subaru in one or two sentences. If you want an honest description of what it was like to buy a used vehicle from this dealership, here it is. I’ve been around the block and have purchased many used vehicles. As a former auto mechanic who has worked on my own vehicles for over 40 years, I’ve rarely purchased a used vehicle from a new car dealer. We own a 2014 Acura and really like it, so when we saw a 2013 Acura at a local dealership (Davis Acura) we decided to check it out. The price was a bit high, and apparently we were taking the salesperson away from an important TV show or card game, as it was quite obvious he wasn’t especially interested in selling us a car on that particular day. The next day we saw a very similar vehicle online (at a much better price) at Reedman Toll Subaru. Although they’re over an hour from our home, I had the day off and we decided to go see it. Our salesperson, Matt T., didn’t know we were coming but was asked by the online sales representative we’d spoken with to show us the car. The car was nice but had several small dents in the fender, which looked like an amateur repair job (and may well have been), and it definitely detracted from this seemingly well-maintained vehicle. As a result we were quite hesitant to pay full price for the vehicle. Matt apparently spoke with his manager (Shawn S.) and then came to us a few minutes later and asked if we would consider buying the car if they could fix the dents. We told him we would certainly consider it, but we weren’t going to pay more, and we weren’t going to commit to purchasing the vehicle until we saw the repairs. Matt said fair enough, and they took the car to their body shop to remove the dents and repaint the fender. As this process would take several hours, we really didn’t want to have to drive over an hour to get home and then come back again later to see the repairs. Matt said, “How about if we bring the car to you? If you approve of the work you can buy it, if you don’t there’s no obligation.” This was more than fair, so they completed the work and brought the car to my wife’s workplace. The work was well done so we completed the purchase. We were certainly satisfied so far…but then the brakes started squealing loudly a few days later. I took the car to my mechanic and he discovered that the rear brakes were worn down to almost nothing and the car was not drivable. I knew the vehicle had just been inspected before we bought it (not by Reedman Toll Subaru), so I called Reedman Toll and spoke with manager Shawn S. He asked if I could send him an estimate of the necessary repairs (over $400). I did so and he approved the work that day. The car was repaired by my mechanic and I received reimbursement from Reedman Toll about a week later. Matt and Shawn were in communication with us during the entire sales process, answering questions and addressing any and all issues that came up with the utmost professionalism and courtesy. It became quite obvious to us that these two gentlemen stand behind their products and are extremely customer service-oriented and responsive, even well after the sale. I would not hesitate to drive over an hour to Reedman Toll Subaru and ask for Matt if I was in the market for another car.

First, let me say that I don’t necessarily enjoy reading long online reviews when considering a major purchase, but I really can’t explain my experiences at Reedman Toll Subaru in one or two sentences. If you want an honest description of what it was like to buy a used vehicle from this dealership, here it is. I’ve been around the block and have purchased many used vehicles. As a former auto mechanic who has worked on my own vehicles for over 40 years, I’ve rarely purchased a used vehicle from a new car dealer. We own a 2014 Acura and really like it, so when we saw a 2013 Acura at a local dealership (Davis Acura) we decided to check it out. The price was a bit high, and apparently we were taking the salesperson away from an important TV show or card game, as it was quite obvious he wasn’t especially interested in selling us a car on that particular day. The next day we saw a very similar vehicle online (at a much better price) at Reedman Toll Subaru. Although they’re over an hour from our home, I had the day off and we decided to go see it. Our salesperson, Matt T., didn’t know we were coming but was asked by the online sales representative we’d spoken with to show us the car. The car was nice but had several small dents in the fender, which looked like an amateur repair job (and may well have been), and it definitely detracted from this seemingly well-maintained vehicle. As a result we were quite hesitant to pay full price for the vehicle. Matt apparently spoke with his manager (Shawn S.) and then came to us a few minutes later and asked if we would consider buying the car if they could fix the dents. We told him we would certainly consider it, but we weren’t going to pay more, and we weren’t going to commit to purchasing the vehicle until we saw the repairs. Matt said fair enough, and they took the car to their body shop to remove the dents and repaint the fender. As this process would take several hours, we really didn’t want to have to drive over an hour to get home and then come back again later to see the repairs. Matt said, “How about if we bring the car to you? If you approve of the work you can buy it, if you don’t there’s no obligation.” This was more than fair, so they completed the work and brought the car to my wife’s workplace. The work was well done so we completed the purchase. We were certainly satisfied so far…but then the brakes started squealing loudly a few days later. I took the car to my mechanic and he discovered that the rear brakes were worn down to almost nothing and the car was not drivable. I knew the vehicle had just been inspected before we bought it (not by Reedman Toll Subaru), so I called Reedman Toll and spoke with manager Shawn S. He asked if I could send him an estimate of the necessary repairs (over $400). I did so and he approved the work that day. The car was repaired by my mechanic and I received reimbursement from Reedman Toll about a week later. Matt and Shawn were in communication with us during the entire sales process, answering questions and addressing any and all issues that came up with the utmost professionalism and courtesy. It became quite obvious to us that these two gentlemen stand behind their products and are extremely customer service-oriented and responsive, even well after the sale. I would not hesitate to drive over an hour to Reedman Toll Subaru and ask for Matt if I was in the market for another car.

A sophisticated sales experience. It was very pleasant to purchase our car at this Subaru dealership. To start, our salesman Matt was very knowledgeable and had all the information about the car we were interested in and all its functions. I am particularly impressed with how serious and respectful they were at this dealership, they treat their clients kindly and courteously, they hear what the client wants, and most importantly, they don't put pressure or try to force you to make any decision. I highly appreciate that they take their time and let you think and be the one that makes the decision. Out of all the cars I test drove and dealerships I visited before deciding to go with Subaru, I have to say that Subaru cars showed comfort, elegance, safety, good quality and a great system. I am very happy with my experience here. Thank you!

Matt, our car sales person, was very knowledgeable on all Subaru models. He was very thorough when explaining everything in my new vehicle. He even helped me install my new pet covers once they arrived. I highly recommend asking for Matt at Reedman Toll in Exton PA.

The staff were very courteous and patient as I tried a few cars and had some questions. The final offer on the trade was reasonable.