Chrysler Dodge Jeep Ram Brunswick

We dropped off the car on December 21, 2023, understanding that the service department wouldn’t address the issues immediately. Though they couldn't schedule us until the end of January, they offered to squeeze us in earlier if we could drop it off sooner. Finally, on February 1, 2024, we picked up the car. The experience was far from satisfactory. Multiple times, when we managed to reach our service advisor, she promised to call back later that day or the next, but we wouldn’t hear from her for at least a week, sometimes even three. Each time, we had to call for updates. When we finally retrieved the car, the windows and door were fixed, and they replaced a wastegate solenoid for the turbo issue. However, the major problem of squealing at startup remained unresolved. Despite providing detailed instructions to duplicate the issue, they failed to do so. The problem with the turbo also showed back up on the drive home. Even after our second visit on February 6, where I left an extensive note on the issues, they still couldn’t replicate them. They claimed to have only one technician for their entire workload. Over the subsequent weeks, our attempts to reach them were often met with silence. Finally, they managed to duplicate the squealing problem and suggested replacing the serpentine belt, but they couldn’t replicate the turbo issue. However, upon picking up the car on March 1, 2024, the turbo problem resurfaced during the drive home. It took over an hour and a half to reach the service advisor, who couldn’t confirm if the car was safe to drive. We were given the option to tow it back at our expense with the understanding it would be months before they got to it again. When we got the car home, we discovered damage to the underside due to improper lifting, the rear hatch inoperable and issues with the front passenger door not locking and unlocking properly. All of these are things they worked on. Despite our efforts since December, the problem remains unresolved. We strongly advise against dealing with Brunswick Hyundai, Chrysler, Dodge, Jeep, all under Step One Automotive Group. They’ll return your car in worse condition with no recourse.

Payton Mobayenni was the sales agent for my purchase of a new 2024 Grand Cherokee Summit. He is an outstanding person in every respect. He was courteous, informative, very knowlegeable about the product and expedited my purchase with patience, efficiency and a very high standard of professionalism. My experience working with Payton was rewarding and as good as it gets. The whole experience at Brunswick CDJR was excellent but Payton and the fine gentleman who expedited by financial arrangements stand out at the top as the best! I will recommend Payton and CDJR Brunswick to alkl my friends who are in the market for a new vehicle. I have been deadling with the Brunswick store since 2018 with sales and service and will continue to do so. Great!!!! Roy E Sullivan

Brought my 23 Grand Cherokee L in for and oil change and to inspect a rattle in the driver door panel. Appointment was at 10:30am (I was there by 10:20). It's was 1:15pm before I had to ask for my car back because I had somewhere to be. I'd change my own oil but I have 3 free changes left from Jeep Wave. Doesn't take that long to change oil. Ended up never getting the rattle looked at (which they already tried replacing the door panel on a prior appointment to no avail). I get home, and there is oil all over my driveway. I could only imagine the sales process at this dealership is just as bad. I'll never do business here again.

I was not allowed to give 0 stars. Do not buy an extended warranty through this dealership. Their service person does not follow up and general manager does not follow up when cancellation of warranty is delayed. First tried to cancel through dealership however upon checking with CARS, they did not receive any notification. Proceeded to cancel directly through CARS and within 5 days they cancelled and provided check # sent to dealership so dealer can add their portion of the refund. After 10 days I spoke to Gen manager who promised to follow up. now, almost a month later, GM has not returned any calls or messages and I have still not received the refund. GM also said that he had never heard of check going to dealer. Guess he doesn't think the mark up should be part of the refund.

I was not allowed to give 0 stars. Do not buy an extended warranty through this dealership. Their service person does not follow up and general manager does not follow up when cancellation of warranty is delayed. First tried to cancel through dealership however upon checking with CARS, they did not receive any notification. Proceeded to cancel directly through CARS and within 5 days they cancelled and provided check # sent to dealership so dealer can add their portion of the refund. After 10 days I spoke to Gen manager who promised to follow up. now, almost a month later, GM has not returned any calls or messages and I have still not received the refund. GM also said that he had never heard of check going to dealer. Guess he doesn't think the mark up should be part of the refund.

Received a quote for my trade in that was for lack of better words absurd. I was told it was based on the market which I understand, but when I began advising what I found in my market research I never heard another word. I understand business but do not try to hit home runs on everyone. What you valued my truck at was insane. I felt they were trying to low ball me and when I began asking the right questions they didn’t want to communicate anymore. On top of that I was told at 0930 hours they would be right back in touch and didn’t hear another word until 1530 hours and received estimate for my trade. Every other dealership offered me 8-9k higher right out of the gate (3 other dealerships). Maybe you all need to reevaluate how you do business.

John Inman was a pleasure to work with. He listened to our needs and found the perfect Dodge Ram for us. Do yourself a favor and call John when you’re ready for your next vehicle!

The customer service was great. I visited the shop because I accidentally hit a tire along I95 and a bar from the bottom on my vehicle went loose which makes my transport unsafe. Michelle accommodated me well although it was a unscheduled visit and tried to have it done that day before holiday strikes. It was a busy day for them too before 4th of July and their mechanic is packed up. She's so amazing and efficient. Thanks to the shuttle service with Victor and Deanna that is so warm every time I visit the place. Great job Brunswick team!

Stopped in for a simple oil change at 3pm on a Monday. Employees standing around but service woman said they don’t have time to do an oil change today. I could understand if all the technicians were busy but they were just standing there. Worst service I’ve experienced with any Dodge dealership

Very Poor customer service and communication. Every business makes mistakes, but its how the business handles them that sets them apart. Over 5 Months and my truck is still not fixed.