Chrysler Dodge Jeep Ram Brunswick

I bought my NEW 2021 Ram 1500 Laramie 4x2 from Stephanie (Online Sales), Tyler Gearheart (Salesman), Darryl Davis (Sales Director) & Kevin Brooks (Finance Manager) at Step One Auto (CJDR) in Brunswick, GA on 1/14/2022. This Step One Location was the nicest, most upfront, and honest CJDR Dealer I have had the pleasure of working with so far! If you are in the Coastal GA, North FL areas... Don't waste your time anywhere else like me... Stop in to see Tyler & Kevin. I hope they do right by you, like they did me! Just do your RESEARCH BEFORE YOU GO TO ANY DEALER!!! I will be taking all my future business here as long as they continue to do right by me... and telling everyone else to do the same. Background if you want it.... I live in Savannah, GA were Step One Auto has (2) locations and many, many more vehicles to choose from. But Stephanie and Darryl were awesome and were able to at least meet me on my terms and it didn't require me pulling out all my hair to get a straight answer from them. For the most part, I felt like they were honest and upfront with me which led to them earning my business over both Savannah Locations. To be honest I came to them hot and heavy after my dealings in Savannah. They understood my situation and tried to come to a reasonable deal. After working most of the deal details over the phone, etc. I drove the 1 hr. one-way to see the truck and finalize the deal. They did not try to pull my chain, lie to me, change any part of the deal, or hold any bad blood towards me for my initial hot headed-ness. Tyler and I reviewed the truck, gathered all info, and got me into see Kevin. Kevin found an even better APR for the deal with no points. He was SUPER HONEST, disclosed my honest financial information to me without acting like it was Top Secret Intel... made me feel like my opinion on my financial decision was heard and mattered. I cannot say the same for any other Step One Locations I have unfortunately worked with before. This Brunswick Location saved Step One Auto in my eyes, as I was very much willing to go pay higher prices at other Dealer Groups just so Step One wasn't getting my money. I drove my 1hr ride back to Savannah, pass the other Step One Locations and will not look back at them again.

Under no circumstances would I recommend the service department. they are practically impossible to get ahold of for anything aside from scheduling an appointment, they almost never answer the phone and never return messages. they broke my vehicle during a recall visit and hid it for weeks on end, then they finally admitted to doing so and have not repaired my vehicle for months, likely because the cost is fully on them. they did finally admit to their errors but did thousands in damage to my vehicle and have had it for months while I drive a shop car.

Do not under any circumstance trust the prices they list on the internet once you drive an hour plus to there dealership only then is when they tell you about the hidden 20k in upgrade pricing

I will never drive all the way from Detroit to do business with Brunswick Chrysler Dodge Ram and Jeep. Very unprofessional and rude, play games on phone for 8 months of hard ache. And still deal is NOT DONE!! Everybody there should be TERMINATED.

I was given a price over the phone from Jasmine and even insured of that price by her supervisor Julia. Everything was good until Casey the finance person added a $1,395 accessory fee. Neither salesperson knew what this was, but Casey told me it was a paint protectant and he wouldn't sale the vehicle without it. He was also $800 over the negotiated price I had with Jasmine and Julia over the phone. He had me 3 hours away from home and thought I was going to just pay the extra $2,200, and I probably would have but Casey is by far the most repulsive sales/finance person I've ever dealt with. I would not recommend driving any distance to buy a vehicle at this dealership with a negotiated price in mind, because from my experience they will not honor it.