Reviews
Buyer beware. Shady and liars
Lol the dealer response is comical. Yes you sent a walk around video, again as I stated you were not forthcoming in all the cosmetic issues or mechanical issues. Your sales person was pushy and acted like these small issues were no big deal. I guess spending 20 grand on a truck is no big deal to you guys. But to me it is. and regardless of your small increase in interest rate, it wasn’t worth it. More money for less truck. Again I looked at 3 vehicles and all 3 were not what they seemed. I don’t hide my reviews. I don’t even know how to do that. Idiots. And NO I did not ask for a longer term payment on the 2nd truck. So that’s a blantant lie! But I expect nothing less from liars I guess. What a joke this place is. Just the same as any other tote the note. 1st experience here has fantastic. Got a great deal on a great car, super friendly salesman that wasn’t pushy. 2nd one not so much. They have pretty pictures online of vehicles but in person they are not so pretty. Found a truck, let them run a hard pull on my credit, doing this whole online thing. Get to the dealer and the truck is not what it seemed. A lot of body damage, there was a hose not even connected under the hood, a couple lights didn’t work, vibration when driving, old tires. Was not worth what they were asking at all. At all. So thankful I did not put a deposit down on it. Looked at 2 other trucks while there since my credit was already ran, and same thing. One had 7 year old tires on it, and the other ended up being more somehow even though it was a v6. On top of a ridiculous interest rate. Just because you can get 20 grand for a truck doesn’t mean you should. But foolish people willing to pay these prices are why they are high. None of the trucks were even ready when we got there. One was down the street, one in back, and the original one still getting cleaned. Overall will not come back here. Tried to be a repeat customer but this whole 2nd experience was just awful. Seriously hate that I let them run my credit, wasted over an hour drive both ways, for subpar quality, and a sales person that was pushy and didn’t seem to really care about the bad quality. Oh well. Onto the next
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Randy, Thank you very much for the opportunity to earn your business, and we’re happy that you enjoyed your first experience with us so much. However, we’re perplexed by the one-star review. We sent you a comprehensive walk-around video of the truck you inquired about, in which we pointed out specific imperfections that you viewed six times before you came by. You also continued to move through the purchase process after viewing/driving it by waiting for financing terms and providing references. Regarding the finance terms, you were okay with the rate we got you for the first truck, and the rate only went up by 0.6% for the second truck because you wanted a longer-term for a lower payment. In response to your claim that our vehicles are overpriced, the truck you inquired about is priced at only $324 above its trade-in value. The more expensive truck had 14,000 fewer miles, was a higher trim level (302a with the XLT chrome package + factory running boards), and its price was only $495 higher. To clear up any confusion regarding why a V6 can cost more than a V8, it’s because the V6 you were looking at had more horsepower and torque than the V8. Ford actually charged $1,600 more for this V6 than the V8 when these trucks were new. We’re growing exponentially right now, and that’s a direct result of us taking excellent care of our clients. As a result, we’re in the process of expanding into our eighth facility. This is why we have vehicles parked in two overflow lots and our average reconditioning times are a little higher right now. Yes, a couple of items still needed attention on the truck you inquired about, but we made it clear that we aren’t done getting it up to our standards and that we’d fix them. When considering that your first experience was fantastic, it’s too bad that you assumed that we wouldn’t do this. Your only objection to the last truck was that its tires were too old, and that’s another example of something we wouldn’t lose business over. To sum it up, you looked at three trucks that were actually priced very fairly, and your actions and statements when you were here aren’t consistent with the review you wrote. We also find it interesting that you have chosen to make your other Google reviews private on your profile. This leads us to believe that you might have something to hide…Like leaving other illogical or unwarranted reviews. This logic goes hand-in-hand with the fact that you didn’t take the time to give us a five-star review for your first experience that was fantastic. We wish you the best, sir.
Steven of accelerate auto group
steven of accelerate auto group is the best No-pressure, Trustworthy, honest, Quick and clear communication, No games Professional and polite salesperson Attentive to customer's needs Salesperson went above and beyond, even answered questions for me after hours. the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
President o and a
Andy is the man! I bought a 67 Vette that is like it came from the factory! Andy made the deal from purchase to delivery very easy. I can’t tell you how happy I am with the car and the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful Used Car expedience
Excellent service.We came from out of state to purchase a car here and everything went very smoothly. Sales manager Andrew Moore was especially helpful .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Making friends and changing the world one car at a
I went to check on a Subaru and I probably made a friend for life. I honestly don't remember how the drive test was, all I remember from my first visit is how welcoming the company is, especially Andy Moore and the fact that from the beginning to the end he treated us as family and not for a second was he thinking to sell us a car to make profit but fill a need we had. So thankful and grateful for being able to work with them. Also we got a heck of a deal on a gorgeous Outback.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase