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Cronin CDJR

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)
2024 consumer dealer award
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2024 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cronin CDJR from DealerRater.

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Do not believe their advertised prices!

Do not believe their advertised prices! I agreed on a price with sales rep for a new Jeep grand Cherokee. I looked at their webpage to make sure the car had all of the features I wanted in a new car, and it had a price listed as an, “Internet special,” that was lower than the price they had given me. I took a screenshot of the ad, showing the MSRP, -$$20,000, and a new, “discount price.“ I told the salesman I would like to buy it for that price, plus tax and title. We talked this morning on the phone, and he started telling me something about a lease, and I told him that I didn’t want to lease the car, but I wanted to buy it for the price that they advertised on the Internet. His sales manager called me, and told me that that only applied to a lease. I told him I didn’t see that anywhere on the webpage, and that I thought they should honor that price. He told me they would not. I went into the dealership, met with the owner’s son-in-law, the general manager, and he told me how they worked really hard to be transparent in their pricing . I asked him how that could possibly be the case, when their price on the Internet was not a price that they would honor for a sale, but only for a lease. The sales manager scrolled way to the bottom of the page that I had pulled up on my phone, hit a button, titled “more,” and then told me in the last line of some small print that only appeared after he did that, it mentions that it has to be a lease, for that price. I talked with salesman at a couple other local Jeep dealerships, and they said they get that complaint daily from people who have tried to buy from Cronin. I have screenshots of the car, with pricing, from their webpage.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Bad Sales Tactics

Misleading sales tactics by posting a price that is only attainable by less than 1% of the population. When you reach out nobody tells you about this until you pry or actually show up in person.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Pat Wentworth, Lebanon, OH

The people at Cronin are courteous and very helpful. Thank you, Ryan, for getting me in an orange Jeep Renegade! I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Jeep purchase

Recently purchased Jeep and great transaction with the Sales team. Our first jeep purchase and would recommend for anyone looking to buy a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome dealership with great employees!

The dealership's staff treated us so well and worked with us from start to finish on making sure we were completely satisfied with our purchase. We highly recommend going there !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2015 camaro

Camaro was fair shape no smoker paint was chipping off front splitter 6speed manual clutch felt week interior good shape no burns in sets carpet driver's side seems like it had bin dyed are painted tires good 1lt Camaro pics on net wasn't the same,make sure win buying used do a Carfax have exp mechanic with you do your home work before signing on the dotted line are be safe an buyCPO way more protection

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Dealership - Easy to work with.

Cronin bought out this dealership last year and have transformed it from what it used to be! They have a very friendly staff that goes out of their way to help! I would highly recommend this dealership to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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