Reviews
Salesmen were outstanding.
Salesmen were outstanding. Could not have asked for more helpful personal. Will be back to your dealership for next vehicle needed by family
Salesmen were outstanding.
Salesmen were outstanding. Could not have asked for more helpful personal. Will be back to your dealership for next vehicle needed by family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!
I had a very positive experience at Shottenkirk buying my
I had a very positive experience at Shottenkirk buying my vehicle. I would definitely recommend the dealership and even more so recommend my salesman, Osmin.
I had a very positive experience at Shottenkirk buying my
I had a very positive experience at Shottenkirk buying my vehicle. I would definitely recommend the dealership and even more so recommend my salesman, Osmin.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!
Very professional people and always works with you if
Very professional people and always works with you if need answers for problems. Always friendly and helpful.
Very professional people and always works with you if
Very professional people and always works with you if need answers for problems. Always friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!
As always they did a TREMENDOUS job … they truly are the
As always they did a TREMENDOUS job … they truly are the best TOYOTA dealership around … we have owned TOYOTA vehicles for over 30 years and have always serviced them at a dealership and they are superb!
As always they did a TREMENDOUS job … they truly are the
As always they did a TREMENDOUS job … they truly are the best TOYOTA dealership around … we have owned TOYOTA vehicles for over 30 years and have always serviced them at a dealership and they are superb!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!
Eli with Shottenkirk service in team are all very
Eli with Shottenkirk service in team are all very professional and helpful. No wait necessary! Great team!
Eli with Shottenkirk service in team are all very
Eli with Shottenkirk service in team are all very professional and helpful. No wait necessary! Great team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Thankful for a smooth process to purchase our vehicle
Thankful for a smooth process to purchase our vehicle after a traumatic experience. And for staff and managers who cared.
Thankful for a smooth process to purchase our vehicle
Thankful for a smooth process to purchase our vehicle after a traumatic experience. And for staff and managers who cared.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!
Although the sales guy was friendly he came across as
Although the sales guy was friendly he came across as unprofessional. In part due to his lack of knowledge/concern to have us prepared to finish the car sale. Even with a day and a half's notice the vehicle was not made ready for delivery when we got there. They did not disclose that there was no wheel lock key or documents for the vehicle even though it only has 6,000 miles.
Although the sales guy was friendly he came across as
Although the sales guy was friendly he came across as unprofessional. In part due to his lack of knowledge/concern to have us prepared to finish the car sale. Even with a day and a half's notice the vehicle was not made ready for delivery when we got there. They did not disclose that there was no wheel lock key or documents for the vehicle even though it only has 6,000 miles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.
My experience with the salesperson has been quite
My experience with the salesperson has been quite frustrating. I traded a used 2023 Dodge Hornet for a used 2014 VW Passat TDI, which had a check engine light on at the time of purchase due to a DPF pump issue. Although this was fixed, the engine light has continued to come back on for various exhaust system issues. Unfortunately, the extended warranty has expired, so I am paying out of pocket for these repairs. Additionally, I had to replace the tires, brakes, and rotors, as the ones on the car at the time of purchase were in poor condition. The tires were four years old and dry-rotted, and the brakes were practically non-existent. Now, the car is in shutdown mode because the injector that sprays DEF fluid into the exhaust burnt out, and the secondary water pump for the cooling system failed, with the wiring showing low voltage. Since January, I have spent $5,000 on this car, and it has been in the shop more often than it has been driven. Despite the finance person initially stating they would help me fix the issues related to the engine light, no one is willing to assist because it is a used vehicle. Thank you so much for this wonderful experience.
My experience with the salesperson has been quite
My experience with the salesperson has been quite frustrating. I traded a used 2023 Dodge Hornet for a used 2014 VW Passat TDI, which had a check engine light on at the time of purchase due to a DPF pump issue. Although this was fixed, the engine light has continued to come back on for various exhaust system issues. Unfortunately, the extended warranty has expired, so I am paying out of pocket for these repairs. Additionally, I had to replace the tires, brakes, and rotors, as the ones on the car at the time of purchase were in poor condition. The tires were four years old and dry-rotted, and the brakes were practically non-existent. Now, the car is in shutdown mode because the injector that sprays DEF fluid into the exhaust burnt out, and the secondary water pump for the cooling system failed, with the wiring showing low voltage. Since January, I have spent $5,000 on this car, and it has been in the shop more often than it has been driven. Despite the finance person initially stating they would help me fix the issues related to the engine light, no one is willing to assist because it is a used vehicle. Thank you so much for this wonderful experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.
I’m writing to express my disappointment with my recent support experience from Jesse. I was initially placed on hold for 10 minutes and, after reconnecting, was on hold again for roughly another 10 minutes. During this time, I received the same explanation that nothing could be done due to my used car status and the apparent uncertainty regarding what is covered by the VW diesel exhaust warranty—and the extended powertrain warranty—as I had already mentioned that the diesel exhaust warranty expired at 3,000 miles and now understand regardless if crap tired and bad brakes somehow passed inspection, those are considered consumables and cannot be reimbursed. Regrettably, the entire process left me feeling that my concerns were not truly understood or valued, and it resulted in a significant waste of my time. Given this experience, I have decided that I will not be doing business with your organization in the future.
Thank you Brooke Price for providing me with world class
Thank you Brooke Price for providing me with world class service. I appreciate your ethics and professionalism. You are a perfect an example why I come back ! You are a true role model and leader. I’m very satisfied that Toyota has you on their team. Thank you Brooke for the wonderful experience I had . I look to continue doing business with Toyota.
Thank you Brooke Price for providing me with world class
Thank you Brooke Price for providing me with world class service. I appreciate your ethics and professionalism. You are a perfect an example why I come back ! You are a true role model and leader. I’m very satisfied that Toyota has you on their team. Thank you Brooke for the wonderful experience I had . I look to continue doing business with Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!
Tyler was super helpful and made the experience a great
Tyler was super helpful and made the experience a great one. Happy with the used Porsche 911 Turbo S and the price and experience as a whole. I flew from Michigan to TX to make this happen. No regrets. Thanks Peter
Tyler was super helpful and made the experience a great
Tyler was super helpful and made the experience a great one. Happy with the used Porsche 911 Turbo S and the price and experience as a whole. I flew from Michigan to TX to make this happen. No regrets. Thanks Peter
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!