Octane GMC of Santa Fe

Stranded in town with a faulty DEF pump. Quoted $2,000+ for the repair and told the pump alone was $1,200. The did adjust the price slightly at my request but I had no other option. Upon returning home I had my dealer provide information on parts/labor. Turns out the genuine A/C Delco part retails for less than $500 and labor should be no more than 1.5 hours. Appears to be a severe case of price gouging for a stranded motorist with no other options. After all this as I returned home I found they had failed to button everything up properly. Loose and missing bolts on my DEF tank and cabling not properly secured.

I am not sure if this is the dealer or GMC, responsible for service cost, but it is a complete rip off to charge $ 270 to replace 2 low beam bulbs, on top of that they tried to make me spend another 3000 on different services. Watch out for this dealership

Friendly service by service advisor. However, I placed my wheel lock in the center console cup holder in plain view. I told the service advisor where it was. When I got my vehicle back the wreaked havoc on my glove compartment! They made a disaster out of it leaving things thrown on the floor of my vehicle and all my belongings thrown back in the glove compartment like a dumpster. Very very disturbing and disrespectful!! They should have listened that the wheel lock was taken out in plain view. IF they had to invadey privacy they should have left things as they found them!! What a shame on the person who caused this chaos! I've never had just a great experience at this service department. I only go there because I have a warranty on my vehicle.

Rocky was very attentive to my concerns and explained everything with me thoroughly regarding future service. However with the oil change service they should wash your car. They provide that service at other dealerships.

They were very professional. They took care of my service needs and addressed the recall.

Austin did a great job once again! Thank you so much I will be back

I depend on the Octane GM dealership service center. I am always impressed with their reliability as well as the kind and considerate attitudes of everyone there.

Your Service Department was stellar in managing a warranty item. Thanks to the Service Manager & Austin!

This dealership is a rip off, I would really consider not purchasing a vehicle from them. I know alot of people in Santa Fe and surrounding towns , because of my horrifying experience with them I am going to bad mouth them and will continue to use any source, form and means nescessary to do so. them

Since I got the truck I have had the worst noise in the motor a bad clicking sound I took it in 5 times they keep the lie going saying there’s nothing wrong