Used Car Genius

STAY AWAY - IT'S A CORRUPT DEALERSHIP! The dealership is refusing service because of my 1 Star Google Review, and Genesis of America refuses to step in to fulfill the contract agreement. I had an extremely disappointing experience at Balise Genesis of West Warwick, Rhode Island after purchasing my vehicle. Recently, I took my car in for service, and when I picked it up, I was shocked to find it covered in dirt and grime. After driving nearly halfway home, I became so upset that I turned around and returned to the dealership. I showed the assistant manager, who was visibly shocked by the condition of the vehicle. He admitted that the car should never have been returned to me in such a state. The assistant manager was so shocked that he took several pictures to show the General Manager and assured me that I would be contacted to resolve the issue. However, after several days of waiting, I never received a follow-up call. The service advisors were not only unhelpful but also rude and dismissive when I voiced my concerns. The service manager hid in his office and refused to come out to speak with me, while one of the service advisors actually argued with me in the parking lot. It was clear they had no intention of addressing the issue. After waiting in vain for any action, it became evident that the management had no interest in resolving my situation. As a result, my ceramic coating was damaged, and I estimate the repair costs will exceed $2,500. Given the lack of communication, the dismissive attitude of the staff, and the lasting damage to my vehicle, I can not recommend Balise Genesis of West Warwick. This experience has been incredibly frustrating and has left me with serious doubts about both their customer service and the Genesis brand. I strongly advise potential customers to consider other brands and dealerships.

Terrible experience with this dealership. Unfortunately it’s the only one in RI. They were very shifty and gave us the feeling that we were being had. We ended up buying a car from them but had a few questions after buying. They did not return our calls. The manager, Eric, told us he would remit an overpayment to us but it has not arrived and they won’t answer repeated calls to them. The finance person spent at least 40 minutes trying to talk us into upgraded service contracts after we repeatedly said we didn’t want it. We visited the Braintree location and they couldn’t have been nicer. Wish we had trekked up there to buy our car.

Absolutely horrible. They don't want to hear from you once you drive off with the car. Car shakes over 40mph, alignment out of Wack, cruise control does not work, remote start does not work.

Had a good, low-pressure experience with Pablo on a used car purchase. I observed on the test drive something that need service, he took my observation seriously, and the work performed, and it made such a significant difference in how the car drove that I decided to buy it.

We were very pleased with our experience. Our salesperson Addys Figuero wasn’t pushy and kept in contact with us to help us find what we were looking for . We drove a few cars and they weren’t exactly what we were looking but Addys paid attention and did her homework and found the right fit for us . I would recommend buying a car with Used Car Genius.

Great work by everyone. Made me feel comfortable, they weren’t pushy. Glad we were able to work with each other and get something done quickly.

I knew what I wanted and found it at Car genius. Great car and a reasonable price . Aaron was helpful and knowledgeable - and made sure that upon delivery, it was perfectly detailed. Thank you Aaron!

I came in looking to replace my wives vehicle. I was greeted by a young guy named aaron who informed me he was very new to this business. for someone so new he was terrific for audi knowledge he explained everything in our new Q3 like he was driving one himself. for a new place I will certainly refer friends and family thanks so much!

I went to look at a 2015 Chevy equinox (I did end up purchasing the same vehicle from another dealer) The guy that helped me seemed to know nothing about the vehicle. Every question I had he just referred to the app from answers which I could’ve just done myself. The front tires were flat so he filled them for a test drive. After test driving I asked if the tires could be changed before purchasing. He then told me that the tires would not be replaced as they were fine and just needed air. He told me that he had filled them less than a week ago and the change in weather must’ve flattened them. I left and bought an identical car from another dealer

I made an appointment with Arianna, after reading great reviews about her, and she far exceeded my expectations! She was friendly and very knowledgeable. I would definitely recommend Arianna at Used Car Genius for an easy and transparent car buying experience.