Century Automotive

3.3
(393 reviews)
Visit Century Automotive
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2019 state dealer award View 6 awards
2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award
2019 consumer dealer award 2018 consumer dealer award

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New (888) 543-9050 (888) 543-9050
Used (888) 540-8696 (888) 540-8696
Service (877) 465-4941 (877) 465-4941

Inventory

See all 306 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2019.
From new luxury cars to finance service and quality parts the team at Century Automotive does it all! At our family of dealerships we prioritize customer service above all else.

We really want to build that bond of trust with Huntsville Florence and Cullman drivers. So before you choose us for business we'd like to take some time to tell you a bit more about us. We're a dealer family that puts tremendous effort into making your experience with us special!

That's why we've staffed our organization at every level with skilled and experienced experts.

Service center

Phone number (877) 465-4941

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

3.3
(393 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Manette is an exceptional sales associate.

Manette is an exceptional sales associate. She is very knowledgeable and professional in all aspects of the process of purchasing our new vehicle. I could not ask for an easier experience in purchasing a vehicle.

5.0

Manette is an exceptional sales associate.

Manette is an exceptional sales associate. She is very knowledgeable and professional in all aspects of the process of purchasing our new vehicle. I could not ask for an easier experience in purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Manette was extremely professional, knowledgeable,

Manette was extremely professional, knowledgeable, competent and one of the reasons we decided to stay with BMW.

5.0

Manette was extremely professional, knowledgeable,

Manette was extremely professional, knowledgeable, competent and one of the reasons we decided to stay with BMW.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Absolutely one most unprofessional and arrogant

Absolutely one most unprofessional and arrogant dealerships I have experienced. Advertised price is not the price of a new RR. Yesterday, I was interested in buying a RR with MSRP of $152K. When I contacted them about purchasing, I was told they were selling for $182k. GM George Jones wrote me an email explaining that the "dealership was not tacky" and that "market conditions" warranted a $30k over invoice price, even though their website and other sites they advertise on shows a list of $152K. I just ordered one at another dealership. Yes, have to wait 4 months, not 9 months as George wrote in an email, but being treated with respect and not being asked to pay $30k over invoice. My experience rates this place as unprofessional and arrogant. Good luck.

1.0

Absolutely one most unprofessional and arrogant

Absolutely one most unprofessional and arrogant dealerships I have experienced. Advertised price is not the price of a new RR. Yesterday, I was interested in buying a RR with MSRP of $152K. When I contacted them about purchasing, I was told they were selling for $182k. GM George Jones wrote me an email explaining that the "dealership was not tacky" and that "market conditions" warranted a $30k over invoice price, even though their website and other sites they advertise on shows a list of $152K. I just ordered one at another dealership. Yes, have to wait 4 months, not 9 months as George wrote in an email, but being treated with respect and not being asked to pay $30k over invoice. My experience rates this place as unprofessional and arrogant. Good luck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Awesome experience buying my new BMW!

Awesome experience buying my new BMW! Manette was great to work with. She covered every detail and the technology on the new vehicle

5.0

Awesome experience buying my new BMW!

Awesome experience buying my new BMW! Manette was great to work with. She covered every detail and the technology on the new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

BEWARE AUSTIN

BEWARE of Austin. He's deceptive and a xxxxxxx. He screwed us and then called my wife a liar. We have text transcripts of the conversation yet the spineless owner chose his side. Now we have a damaged car and no recourse.

1.0

BEWARE AUSTIN

BEWARE of Austin. He's deceptive and a xxxxxxx. He screwed us and then called my wife a liar. We have text transcripts of the conversation yet the spineless owner chose his side. Now we have a damaged car and no recourse.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great people Great Business

Everyone I have come in contact with at Century have gone above and beyond to address every question that I have had and have been nothing short of amazing so far during my ownership experience.

5.0

Great people Great Business

Everyone I have come in contact with at Century have gone above and beyond to address every question that I have had and have been nothing short of amazing so far during my ownership experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Top notch family owned place to do business with!

They have been great! Remember reading reviews that we like to complain more than we like to compliment. Highly recommend great service great atmosphere. I will buy another vehicle from them.

5.0

Top notch family owned place to do business with!

They have been great! Remember reading reviews that we like to complain more than we like to compliment. Highly recommend great service great atmosphere. I will buy another vehicle from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Excellent, professional, knowledgeable sales personnel

Excellent, professional, knowledgeable sales personnel who care about customer needs and experience. Manette is superior!

5.0

Excellent, professional, knowledgeable sales personnel

Excellent, professional, knowledgeable sales personnel who care about customer needs and experience. Manette is superior!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

I'm guessing that all of these 5 star reviews are from

I'm guessing that all of these 5 star reviews are from the new, not used, dealership. I bought my used vehicle several months ago. Noticed a shake a couple days after purchase and took it in to have it looked at while still under the dealership warranty. They said they couldn't find anything wrong with the vehicle and said they didn't feel a shake. They sent me home with said vehicle. Couple weeks later, I contact them again with the same issue. They told me everything was fine, but, I asked them to please look at the rotors, brakes, and alignment. They changed the rotors and brakes. Said it didnt need an alignment. Shake was good for a couple of days and then went right back to the same thing. Contacted them again. No issue found. Fast forward to when I run out of my warranty... suddenly they find the issue. Or said they did. They demanded payment for a diagnostic fee (one that wouldn't have occurred during the warranty period) unless I allowed them to make the repair. They said my vehicle needed new tires and an alignment. (Even though, previously, neither of those things were needed). Also, a part for a separate problem that was occurring was needed. I had new tires put on, had an alignment done. Low and behold, the vehicle still shakes, and makes a louder noise than it did prior to said tires and alignment. I contacted them AGAIN. During all of this, they were kind enough to provide me with a loaner vehicle, but now, suddenly, they can no longer do that. All of this could have been avoided if they would have taken the time to properly diagnose my vehicle during the warranty period. Now, I'm out thousands of dollars when I never should have been. I've not been able to thoroughly enjoy my vehicle because it has been in the shop more than I've had it and it's still not fixed. My advice to potential customers that can't afford to make a mortgage sized payment on a vehicle, or pay cash, look elsewhere. They don't take you seriously unless you make 6 figures or more, or are purchasing a brand new vehicle.

1.0

I'm guessing that all of these 5 star reviews are from

I'm guessing that all of these 5 star reviews are from the new, not used, dealership. I bought my used vehicle several months ago. Noticed a shake a couple days after purchase and took it in to have it looked at while still under the dealership warranty. They said they couldn't find anything wrong with the vehicle and said they didn't feel a shake. They sent me home with said vehicle. Couple weeks later, I contact them again with the same issue. They told me everything was fine, but, I asked them to please look at the rotors, brakes, and alignment. They changed the rotors and brakes. Said it didnt need an alignment. Shake was good for a couple of days and then went right back to the same thing. Contacted them again. No issue found. Fast forward to when I run out of my warranty... suddenly they find the issue. Or said they did. They demanded payment for a diagnostic fee (one that wouldn't have occurred during the warranty period) unless I allowed them to make the repair. They said my vehicle needed new tires and an alignment. (Even though, previously, neither of those things were needed). Also, a part for a separate problem that was occurring was needed. I had new tires put on, had an alignment done. Low and behold, the vehicle still shakes, and makes a louder noise than it did prior to said tires and alignment. I contacted them AGAIN. During all of this, they were kind enough to provide me with a loaner vehicle, but now, suddenly, they can no longer do that. All of this could have been avoided if they would have taken the time to properly diagnose my vehicle during the warranty period. Now, I'm out thousands of dollars when I never should have been. I've not been able to thoroughly enjoy my vehicle because it has been in the shop more than I've had it and it's still not fixed. My advice to potential customers that can't afford to make a mortgage sized payment on a vehicle, or pay cash, look elsewhere. They don't take you seriously unless you make 6 figures or more, or are purchasing a brand new vehicle.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

AWFUL Customer Service

Spoke to a salesman and set up an appointment to go purchase a car. When I arrived the salesman was nowhere to be found a different gentleman came out to talk to me. I was looking at the car I wanted to buy and he told me someone else was there with an appointment on the car and I couldn't look at the car, he pretty much told me to leave without saying those words. Worse customer service I have EVER had at a dealership and I've been to many!!!! They sold the car right in front of me and that was that.

1.0

AWFUL Customer Service

Spoke to a salesman and set up an appointment to go purchase a car. When I arrived the salesman was nowhere to be found a different gentleman came out to talk to me. I was looking at the car I wanted to buy and he told me someone else was there with an appointment on the car and I couldn't look at the car, he pretty much told me to leave without saying those words. Worse customer service I have EVER had at a dealership and I've been to many!!!! They sold the car right in front of me and that was that.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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