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Santa Fe BMW

(310 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:30am to 6:00pm
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Sales Service
Monday 8:30am–6:00pm 8:30am–6:00pm
Tuesday 8:30am–6:00pm 8:30am–6:00pm
Wednesday 8:30am–6:00pm 8:30am–6:00pm
Thursday 8:30am–6:00pm 8:30am–6:00pm
Friday 8:30am–6:00pm 8:30am–6:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed

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Reviews

(310 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Santa Fe BMW from DealerRater.

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I received great customer service and work.

I received great customer service and work. Will definitely keep in mind my satisfaction when I need additional service.

I received great customer service and work.

I received great customer service and work. Will definitely keep in mind my satisfaction when I need additional service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Santa Fe BMW provides great experience and they have a

Santa Fe BMW provides great experience and they have a friendly staff. They provide exceptional and prompt service I would recommend their service to anyone. .

Santa Fe BMW provides great experience and they have a

Santa Fe BMW provides great experience and they have a friendly staff. They provide exceptional and prompt service I would recommend their service to anyone. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They did a great job on my car, fast service, and great

They did a great job on my car, fast service, and great people, couldn?t recommend them more, I I I I I I I I I

They did a great job on my car, fast service, and great

They did a great job on my car, fast service, and great people, couldn?t recommend them more, I I I I I I I I I

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outstanding experience!

Outstanding experience! Susan was the best. Attentive, knowledgeable and caring. New X3 very fun vehicle. Susan found the color we wanted. Looking forward to a long term business friendship.

Outstanding experience!

Outstanding experience! Susan was the best. Attentive, knowledgeable and caring. New X3 very fun vehicle. Susan found the color we wanted. Looking forward to a long term business friendship.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My service agent was very responsive and kept me informed

My service agent was very responsive and kept me informed throughout the process. My service agent got me an appointment within five days. The dealership was very clean.

My service agent was very responsive and kept me informed

My service agent was very responsive and kept me informed throughout the process. My service agent got me an appointment within five days. The dealership was very clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The team at BMW Santa Fe was super knowledgeable and

The team at BMW Santa Fe was super knowledgeable and friendly. They offered me the best deal on a Lexus and on my trade in. Thank you!

The team at BMW Santa Fe was super knowledgeable and

The team at BMW Santa Fe was super knowledgeable and friendly. They offered me the best deal on a Lexus and on my trade in. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Abdallah was friendly, efficient, and knowledgeable.

Abdallah was friendly, efficient, and knowledgeable. My car was returned in a timely fashion and was also washed and vacuumed thoroughly. I am a vey happy customer.

Abdallah was friendly, efficient, and knowledgeable.

Abdallah was friendly, efficient, and knowledgeable. My car was returned in a timely fashion and was also washed and vacuumed thoroughly. I am a vey happy customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I filed a complaint with BMW about the Santa Fe

I filed a complaint with BMW about the Santa Fe dealership. Not what it used to be. Sad. I hadn't read the cards that were @ service persons desk. When Trevor came back with my credit card, I asked if he could cancel so that I could do the 90 days no interest option. He said he couldn't do that. I've purchased 5 cars from this dealership.

I filed a complaint with BMW about the Santa Fe

I filed a complaint with BMW about the Santa Fe dealership. Not what it used to be. Sad. I hadn't read the cards that were @ service persons desk. When Trevor came back with my credit card, I asked if he could cancel so that I could do the 90 days no interest option. He said he couldn't do that. I've purchased 5 cars from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

I’m sorry for the inconvenience you faced regarding your concerns. To assist you further, could you kindly reach out to me?  It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at (pday@Group1Auto.com). Your cooperation will help us resolve this issue promptly.  Thank you.  Patrick Day, General Manager Santa Fe BMW | pday@Group1Auto.com

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Would never ever take my vehicle back to this dealership.

Would never ever take my vehicle back to this dealership. The service people treat me like I am stupid and I don’t know my vehicle when something is clearly wrong with it.

Would never ever take my vehicle back to this dealership.

Would never ever take my vehicle back to this dealership. The service people treat me like I am stupid and I don’t know my vehicle when something is clearly wrong with it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

I’m sorry for the inconvenience you faced regarding your recent visit.  To assist you further, could you kindly reach out to me?  It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at pday@Group1Auto.com.  Your cooperation will help us resolve this issue promptly.  Thank you.   Patrick Day, General Manager Santa Fe BMW | pday@Group1Auto.com

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Always kind and professional.

Always kind and professional. I have been going to them for 6 yrs and always feel well-attended.

Always kind and professional.

Always kind and professional. I have been going to them for 6 yrs and always feel well-attended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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