Reviews
Write a reviewBMW dealer unable to solve battery problem
If buying a new BMW, once the warranty has expired use Ian's Garage. Took my 'dead' BMW X3 to the dealer and twice the rear battery was replaced. Third time, the towing company solved the problem by also replacing the battery under the hood. BMW dealer was unable to solve the problem twice, dead BMW 3X. If a towing company can solve the problem, why are trained BMW mechanics unable to solve the problem?
Thank you for bringing this to my attention. I apologize for what you experienced with your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at pday@santafebmw.com. I look forward to speaking with you. Patrick Day - General Manager
If buying a new BMW, once the warranty has expired use
If buying a new BMW, once the warranty has expired use Ian's Garage. Took my 'dead' BMW X3 to the dealer and twice the rear battery was replaced. Third time, the towing company solved the problem by also replacing the battery under the hood. BMW dealer was unable to solve the problem twice, dead BMW 3X. If a towing company can solve the problem, why are trained BMW mechanics unable to solve the problem?
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Patrick Day General Manager pday@santafebmw.com
Previous contact via BMW Santa Fe online site. Please call me. Thanks
Be ready to sit around waiting.
Took delivery of a new X5 on April 15th. Negatives - Had an appointment at 11am. Took more than 5 hours to complete the process. It was obvious that the dealership had done nothing to prep the car before we got there. Very frustrating performance from a ‘prestige’ brand dealer on a $72m vehicle. Positives - Salesman was professional and sympathetic. - General Mgr was aware of the situation and threw in a set of all weather floor mats at no cost as a way to apologize for the inconvenience. All that said, it was a long, unhappy experience.
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Patrick Day General Manager pday@santafebmw.com
Excellent Care! Great service!
Danny, James and Abe took great care of me. Grateful! Treated me very well! Gave me loaner car until mine comes in on transport from Oklahoma! Thank you!
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant sales visit!
Impeccable
Purchased a new BMW X1 and everything went smoothly and efficiently. Everyone I had contact with was very professional. Was treated with respect and kindness. I would highly recommend.
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Website is a nightmare specially when it comes to...
Website is a nightmare specially when it comes to service, tire center and pricing. Never works, it almost look like a scam I get those texts with offers and service prices when I take the car for the appointment they tell me it’s double the price. Check engine light website $110 when you take car to the dealership they tell you $220. Oil change website$ 79.95 dealership $99.99 it’s just ridiculous and misleading your customers.
Thank you for bringing this to my attention. I apologize for the pricing issues you have encountered during your visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Patrick Day General Manager pday@santafebmw.com
What's up with sales or rebates? I get texts with promotions I bring the car to the dealership and the guys at the dealership don't know about. last experience. I bought four tires with a $ 100 rebate. I fill it up the rebate form. the process center replied they can't honor the rebate due to unknown part number and dealer name for the tires. which is interesting Because I submitted the receipt. I'm sorry but this issues look like a scam to me.
Quick efficient service
Recall service appointment was seamless. Service reps very friendly. Service center very clean. Work was done in a timely manner. Would not hesitate in returning
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Great service!
Great service. Issue taken care of in the estimated time given. Wait time was as expected. I would return to this dealership for my service needs.
Thank you Eric for the positive review. We're glad that you had a great experience with your recent service visit. We look forward to your business with us again!
Amazing service
Alexander was very nice and my overall experience there was great! The facilities were very clean and the employees worked very hard to make sure all my needs were satisfied.
Thank you, Peyton, for your kind words about Alexander! We are very happy to hear that we were able to provide you with an enjoyable experience!
BMW 320l
My son has got his dream car. Thank you for Santa Fe BMW good service and nice person. Good wishes to you! Happy new year.
Thank you ShuiLian! We are thrilled that you and your son had a great car buying experience!