Reviews
The customer service was great, and I left feeling that
The customer service was great, and I left feeling that my expectations were met and/or exceeded.
The customer service was great, and I left feeling that
The customer service was great, and I left feeling that my expectations were met and/or exceeded.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, Vivian! We're thrilled to hear that our customer service met and even exceeded your expectations. At BMW of Owings Mills, we strive to provide the best experience for our customers. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills
Thank you for your review! We're thrilled to hear that our customer service met and even exceeded your expectations. At BMW of Owings Mills, we strive to provide the best experience for our customers. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills
My service agent, Stacey, was very professional, kind,
My service agent, Stacey, was very professional, kind, and empathetic. Unbeknownst to me, my next scheduled service was due while my car was at the dealership for windshield replacement. She noticed that and had the service performed by the time I picked up the car. She was simply awesome! The sales agent Danny was also very nice and responsive. He responded to my questions promptly and provide all the clarification I needed.
My service agent, Stacey, was very professional, kind,
My service agent, Stacey, was very professional, kind, and empathetic. Unbeknownst to me, my next scheduled service was due while my car was at the dealership for windshield replacement. She noticed that and had the service performed by the time I picked up the car. She was simply awesome! The sales agent Danny was also very nice and responsive. He responded to my questions promptly and provide all the clarification I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Stacey and Danny at BMW of Owings Mills. It’s fantastic that Stacey was able to take care of your scheduled service while your car was in for the windshield replacement. We appreciate your kind words and hope to see you again for your next visit! Sincerely, The Team at BMW of Owings Mills
My service agent Bryanna was very helpful, patient, and
My service agent Bryanna was very helpful, patient, and made sure all my service needs were addressed. I appreciated her willingness to make sure everything was taken care of to my liking. The staff across the board was super nice and helpful, I cannot stress enough how much I LOVE the videos the technicians send us explaining in depth the work they recommend and why it's important!!!
My service agent Bryanna was very helpful, patient, and
My service agent Bryanna was very helpful, patient, and made sure all my service needs were addressed. I appreciated her willingness to make sure everything was taken care of to my liking. The staff across the board was super nice and helpful, I cannot stress enough how much I LOVE the videos the technicians send us explaining in depth the work they recommend and why it's important!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear that Bryanna provided you with excellent service and that you appreciated the communication from our technicians at BMW of Owings Mills. It's our goal to ensure all your service needs are met and that you feel informed throughout the process. We can't wait to assist you again in the future! Sincerely, The Team at BMW of Owings Mills
My rep Bryanna was excellent.
My rep Bryanna was excellent. She answered all my question’s and got me and then taken care of quickly. Also the other advisors there were helpful when picking up my vehicle.
My rep Bryanna was excellent.
My rep Bryanna was excellent. She answered all my question’s and got me and then taken care of quickly. Also the other advisors there were helpful when picking up my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jason! We greatly appreciate your kind words about Bryanna and glad to hear she could assist you effectively at BMW of Owings Mills. It's wonderful to know our team was also helpful during your vehicle pickup. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills
I’m not sure if techs know what they’re doing.
I’m not sure if techs know what they’re doing. Service appt one week apart, how does one say everything is fine and another sees a problem
I’m not sure if techs know what they’re doing.
I’m not sure if techs know what they’re doing. Service appt one week apart, how does one say everything is fine and another sees a problem
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand your concerns regarding the consistency of diagnoses during your service appointments at BMW of Owings Mills. Ensuring our technicians are aligned on assessments is a priority for us. We encourage you to reach out directly, so we can address your specific experience and work towards a resolution. Thank you for bringing this to our attention. Sincerely, The Team at BMW of Owings Mills
Derek is amazing great service always!
Derek is amazing great service always! He is professional, and communicates well. I love dealing with BMW of Owings Mills
Derek is amazing great service always!
Derek is amazing great service always! He is professional, and communicates well. I love dealing with BMW of Owings Mills
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with Derek and appreciate his professionalism and communication. At BMW of Owings Mills, we strive to provide exceptional service, and it's great to know we met your expectations. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills
Had a great experience.
Had a great experience. Eric was my sales person , he was able to help me find me dream car.
Had a great experience.
Had a great experience. Eric was my sales person , he was able to help me find me dream car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at BMW of Owings Mills and that Eric was able to help you find your dream car. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills
Isaiah, Miguel and Ron Rush were patient, professional
Isaiah, Miguel and Ron Rush were patient, professional and fun to work with. Sharonda in the business office was organized, fun and professional. A truly exceptional car buying experience.
Isaiah, Miguel and Ron Rush were patient, professional
Isaiah, Miguel and Ron Rush were patient, professional and fun to work with. Sharonda in the business office was organized, fun and professional. A truly exceptional car buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, for your wonderful review! We're thrilled to hear that your car buying experience at BMW of Owings Mills was exceptional. It's great to know that Isaiah, Miguel, and Ron Rush made the process enjoyable for you, and we appreciate your acknowledgment of Sharonda's exceptional service in the business office. We look forward to welcoming you back for future visits! Sincerely, The Team at BMW of Owings Mills
Although I did not have a scheduled appointment I still
Although I did not have a scheduled appointment I still received quality customer service in a timely manner.
Although I did not have a scheduled appointment I still
Although I did not have a scheduled appointment I still received quality customer service in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We appreciate you choosing BMW of Owings Mills and are thrilled to hear that you received quality customer service, even without a scheduled appointment. Our team strives to provide timely and attentive service, and your feedback reassures us we're on the right track. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills
Marc provided me with excellent and fast service!
Marc provided me with excellent and fast service! He was able to get my car taken care of in an expeditious manner. I’m always pleased with the service provided by Michelle as well.
Marc provided me with excellent and fast service!
Marc provided me with excellent and fast service! He was able to get my car taken care of in an expeditious manner. I’m always pleased with the service provided by Michelle as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Marc and Michelle at BMW of Owings Mills. It’s great to know that you received excellent and fast service. We appreciate your continued support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills