Reviews
Great service- from the service advisor to the tech who
Great service- from the service advisor to the tech who worked on my vehicle. Although I don't live in the immediate Baltimore area, I will come back for service. My Service Advisor Derrick was great to work with and answered all my questions sufficiently.
Great service- from the service advisor to the tech who
Great service- from the service advisor to the tech who worked on my vehicle. Although I don't live in the immediate Baltimore area, I will come back for service. My Service Advisor Derrick was great to work with and answered all my questions sufficiently.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear that you received great service from Derrick and our team at BMW of Owings Mills. We’re glad to know you'll be returning for your vehicle's service, even from outside the Baltimore area. We look forward to assisting you again soon! Safe travels! Sincerely, The Team at BMW of Owings Mills
Derrick is the best!
Derrick is the best! He was wonderful to work with and the service was great! Thank you!
Derrick is the best!
Derrick is the best! He was wonderful to work with and the service was great! Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re thrilled to hear that Derrick provided you with great service and made your experience enjoyable at BMW of Owings Mills. We appreciate your kind words and hope to see you again soon! Sincerely, The Team at BMW of Owings Mills
Great Service Dept Easy to make appointment They keep
Great Service Dept Easy to make appointment They keep you informed via video on service Done on time And a loaner
Great Service Dept Easy to make appointment They keep
Great Service Dept Easy to make appointment They keep you informed via video on service Done on time And a loaner
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're happy to hear you had a great experience with our service department at BMW of Owings Mills. Keeping our customers informed and providing convenient options like loaners are important to us. We look forward to seeing you next time. Sincerely, The Team at BMW of Owings Mills
Derrick has always provided us with an outstanding level
Derrick has always provided us with an outstanding level of service and the reason we continue to buy all of our cars from his dealership.
Derrick has always provided us with an outstanding level
Derrick has always provided us with an outstanding level of service and the reason we continue to buy all of our cars from his dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Sheba! We're thrilled to hear about your positive experiences with Derrick at BMW of Owings Mills. We appreciate your loyalty and look forward to assisting you with your future vehicle purchases. See you next time! Sincerely, The Team at BMW of Owings Mills
Always the absolute best experience when i come for
Always the absolute best experience when i come for service. Rentals are always clean and available and the turnaround is amazing
Always the absolute best experience when i come for
Always the absolute best experience when i come for service. Rentals are always clean and available and the turnaround is amazing
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We appreciate your feedback about your service experiences at BMW of Owings Mills. It’s great to hear that our rentals meet your expectations and that you find our turnaround time impressive. We look forward to serving you again soon. Sincerely, The Team at BMW of Owings Mills
Always good to see Mark when I pull into the dealership.
Always good to see Mark when I pull into the dealership. Mark has worked with me for years now on routine servicing and knows me and my vehicles well.
Always good to see Mark when I pull into the dealership.
Always good to see Mark when I pull into the dealership. Mark has worked with me for years now on routine servicing and knows me and my vehicles well.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that Mark has provided you with such excellent service over the years at BMW of Owings Mills. It’s always great to have that personal touch when visiting our dealership. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills
Everyone was extremely helpful, and made the process
Everyone was extremely helpful, and made the process super easy. Couldn’t have had a smoother process
Everyone was extremely helpful, and made the process
Everyone was extremely helpful, and made the process super easy. Couldn’t have had a smoother process
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Kay! We are thrilled to hear that everyone at BMW of Owings Mills was able to assist you and make your experience smooth and easy. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at BMW of Owings Mills
Always great timely service and great customer services.
Always great timely service and great customer services. I’ve had a great experience every time
Always great timely service and great customer services.
Always great timely service and great customer services. I’ve had a great experience every time
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Liz! We truly appreciate your kind words about the timely service and great customer service you've experienced at BMW of Owings Mills. It's always our aim to provide exceptional service, and we're thrilled to hear that you've had a positive experience each time. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills
Jon is a competent and cordial service tech.
Jon is a competent and cordial service tech. Michelle is deserving of her new position.
Jon is a competent and cordial service tech.
Jon is a competent and cordial service tech. Michelle is deserving of her new position.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thomas, thank you for your fantastic review! We're delighted to hear that our service technician provided you with excellent service. Congratulations to Michelle on her new position as well! We appreciate your support and look forward to seeing you again at BMW of Owings Mills. Sincerely, The Team at BMW of Owings Mills
The dealership is a bit small.
The dealership is a bit small. The people are very kind, but can make mistakes from time to time.
The dealership is a bit small.
The dealership is a bit small. The people are very kind, but can make mistakes from time to time.
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car