Reviews
Great experience for new car purchase
In April of 2013 I purchased a Dodge Ram 2500 4X4 Turbo Cummins Diesel. This is by far the greatest overall all round truck anyone would want to own. It's performance is outstanding for towing, hauling, fuel mileage and just ordinary driving. When I purchased this vehicle the buying process was butter smooth with no pressure and very friendly sales staff. In May of 2014, I brought my Dodge Ram in for service and while I was waiting decided to go to the show room as I was also in the market for a car. I spoke with the salesman that I purchased my Ram from (Danny Zepeda) and we talked about my desire. He suggested we look at a couple of "Pre-owned- Certified" cars of which I didn't like any of them. Then he explained to me that the dealership had some Dodge Avengers on special and asked if I would want to see one of them. I said sure let's look. So we looked at two of the five that were on special and I selected on of them. Again, the process from there on out was butter smooth and extremely professional. I would suggest Reno Dodge to everyone for that reason. No hassle, very friendly, very professional. I would also like to say that the Service Writer in the shop, Kirk Manning, Is extremely good and very professional, making sure that all of your concerns are addressed to your satisfaction. Great group of people to work with. Thank You, Mark E. Wilson
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Made Good
Although I wrote a bad review ....must say they did make all right! Thanks Reno Dodge for making my Fiat purchase a great one! Thank you Thank you Thank you!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My new dodge ram
It was a pleasure dealing with Larry and Eric at Reno Dodge! They made the experience of buying a new Ram truck a very positive one. There was very little back and forth, I told them what I had in mind for a truck, and what my budget was and they delivered. I am very happy with my purchase and I would recommend Reno dodge to anybody I know that was looking to buy a car, truck or s.u.v........
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
As easy as it gets
We bought a new Dodge Ram 1500 from Brian at Reno Dodge. Not only is he a really cool guy but very knowledgeable and efficient. He gave us a fair deal and made the process as easy as it can possibly be. Not high pressure sales but a genuine desire to find us the right truck. The processing was quick and painless and the follow up has been great. We highly recommend Reno Dodge. Thanks Brian!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
I walked into Reno Dodge expecting the old stereotype treatment from salesman. I was glad to be treated with respect and was put at ease about my wish to purchase a used car. The staff made the purchasing process streamlined and hassle-free. I would recommend others to go to Reno Dodge for their car/truck purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
new dodge ram truck
this was the best experience I have had buying a new vehicle. Larry and his sales team was very friendly and was always looking out for me and my wife.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Team
From the first call to finalizing, they were a great team. I did not feel rushed and they gave a great deal. Gave me everything in detail, and made sure we were happy before leaving.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful No Hassle Experience
I had been shopping around for a new Ram 1500 Express Crew Cab. I dealt mostly with Danny over e-mail and telephone because I knew the model I wanted, and at that point was just concerned about price. After a few e-mails and phone calls Danny presented a very good offer for the new truck as well as a trade in value for our 2002 Rav 4. I have to be honest that I went in very skeptical...I have had negative experiences buying cars in the past and have always had games played and things change once I got to the dealership. I told Danny my concerns before driving to the dealership and he assured me that nothing would change on my quote. I am very glad I made the drive. He sat my family and I down at a table on the sales floor near some play toys with for my son (most dealerships stuff you in a room and play the back and forth game with the manager). I never once had the back and forth game played and dealt only with Danny until I went to sign the final paperwork. Every single item on the original quote stayed the same! After filling out the credit app they prepared the paperwork. During this time they had the truck detailed and I got a tour of the Service department and met Kirk, who was great! Once the paperwork was printed and ready to go, we worked with Scott on signing the final paperwork. Scott was patient with us as our 2-year-old son was starting to get fussy. There was a very nice gentleman who worked there that kept running and grabbing candy for my son to keep him occupied. I didn't catch his name, but we really appreciated his help. Long story short, we were in and out of there with our new truck in around 2 hours total. Based on my previous experiences with other dealerships I was shocked at the straightforwardness of this purchase. I would highly recommend that you get ahold of Danny at this dealership. If he takes care of all his customers the way he took care of me, you will be a very happy customer. 2 days after the purchase, I took the new truck in to have window tinting, a spray in liner, and tow hitch installed. I worked with Sergio and Kirk. They were great and very knowledgeable about the products. The work was great but I had an issue with the 3rd party window tinting. They are currently working on resolving this right now and I'm confident we will come to a resolution.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have bought many cars in my life and have never had...
I have bought many cars in my life and have never had such a great experience as I did at Reno Dodge. I am so glad that I ran into Chad Harper out side in the parking lot of all the new vehicles. Chad was extremely nice and not pushy. He made me feel very welcome and comfortable, instead of uneasy and wanting to leave like other dealerships have done to me. And then there is Mark Murphy, wow what a sweet man! I loved every moment that I spent with Mark! Mark wasn't even part of my deal with the truck, but still kept saying hi and chit chatting with me, and then at the end of the day he helped me with a few things. Thanks for such a good experience! You guys have quite the team! Krina McNall P.S. Kirk who works in the service department is also wonderful. I owned a Fiat before my Ram and he has been such a pleasure to be around!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
From the initial telephone call from Mark Murphy...
From the initial telephone call from Mark Murphy throughout the choosing process with Chad Harper the experience was a very professional and friendly episode that culminated in my purchasing a very fine Ram truck. It was very kind of Don Weir to remember me from school days and Moe to accept my offer tendered through USAA. Don Weir's Reno Dodge is a class act and I would be pleased to recommend you folks to anyone! Best regards, Tony Scheuller
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car