Reviews
Great, professional and cordial staff .Thank you for the...
Great, professional and cordial staff . Thank you for the customer service that was provide and how quick was to fix the car and service the car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for stopping by to commend our Dolan Dodge Ram team! It was our pleasure to assist you and we are delighted that you got back on the road in a timely manner. Enjoy your weekend!
Got me an appointment in a timely manner. Knowledgeable...
Got me an appointment in a timely manner. Knowledgeable person to talk to. Very professional. Answered all my concerns. Offered his help in the future
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Dolan Dodge Ram team. Drive safely, and we hope to see you again down the road!
Anthony made the car buying experience great. I would...
Anthony made the car buying experience great. I would recommend Anthony to anyone. They didn’t have a lot to choose from truck wise but Anthony managed to find me exactly what I was looking for. Thanks again Anthony
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sam - We really appreciate you recommending Anthony and are thrilled to hear that he helped you drive home in the right truck. Thank you so much for visiting us at Dolan Dodge Ram! We are grateful for your business and kind feedback.
Super friendly staff, very very accommodating. We can to...
Super friendly staff, very very accommodating. We can to visit from out of state had an issue come up with our new truck. We called the nearest dealer which was this dealership. I wish we would have purchased our truck from them!! We haven’t had such a wow customer service experience in a long time! This is by far the best dealership we have ever dealt with!! I would highly recommend this dealership to everyone I know! Great experience and great employees!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We are very proud of our team, and it is excellent to hear that you had such a successful experience working with them. Drive safely, and we hope to see you back at Dolan Dodge Ram!
I just purchased a new Dodge Charger GT PLUS 2021 in...
I just purchased a new Dodge Charger GT PLUS 2021 in Dolan Dodge RAM Reno, I love my new ride. Matt Thompson was excellent to work with and the entire staff was friendly and welcoming, A+!! Wonderful customer service. Process was quick and easy. I definitely recommend this dealership and salesman Matt Thompson. Great dealership, very happy!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a review! We are so glad Matt took such good care of you here at Dolan Dodge Ram, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your 2021 Dodge Charger GT Plus!
worse dealership ever
on 7/20/20 i came in to look at a truck i saw the website. turns out they dont have half the trucks listed on the site. spent 3 hours negotiating a deal on another truck that was supposedly at another dealership. today is 7/27/20 and i cant get a hold of the salesperson i dealt with or his manager. i signed paperwork and everything for a truck i was assured would be in Reno within a day or two. this is the worst dealing ive ever had with any company or organization in my life. stay away. Id really like to see what this place has to say about my experience... i have paperwork and proof that everything ive said is true. this is the worst company ive ever had the displeasure of dealing with. not only did i waste my time, but they ran my credit, which lowers my credit score, all for no reason other than to continue to screw me into the future.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Found just the right truck
The wife and I were looking for a truck to pull a fifth wheel. I knew I wanted a RAM as I have had one in the past. This time I was going to get the 4x4. We found the perfect used vehicle. It already had the mounts for the fifth wheel hitch. It was a top of the line 2013 model that had all the amenities, and had all the towing electronics built in. Two weeks after we bought it, the perform service light came on. It also had a small leak in one of the radiator hoses. I spoke with my sales guy and he told me to bring it in. They corrected the problem at no cost to me, even though the truck was bought as-is. I am extremely satisfied with their customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Below the lowest standard of customer service
I bought my Durango three years ago, was told I was getting an extended warranty. This warranty was never entered and with my check engine light on for the third time I called service. I was treated as if I was an idiot! I grew up with mechanics I know about cars and I told them last June there was something wrong with my car. They said they fixed it, which they didn’t and now my 3 year old suv (with only 31k miles) needs hundreds of dollars in repairs and now I’m out of warranty. Had they fixed it properly I would have been under warranty. This is the worst service department I’ve ever dealt with and I’ve had several different cars I’ve the years. I now go to ALL ABOUT CARS where I’m treated with respect with fair costs. I strongly urge you to do the same. I will NEVER return to Reno Dodge. If I didn’t love my car I’d give It back just to never see them again! I hope this review is helpful
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
canceled service appt. Duane Dunn
After making a service appt. 2 or 3 weeks in advance, and having the appt. confirmed at 2:21 the day before the appt.,I got a call cancelling at 3:30 because they were "too busy" I was offered the option of leaving the vehicle for a 'few days" whatever that means. I will not be taking up any more of thier time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Nice car
Went to Reno dodge met with Larry Farrell we did have a appointment Larry was there on time showed us a new Dodge Journey crossroad we were really pleased with the options and Larry got us a great value on it so we did the deal thank you again Reno Dodge.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car